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Puente Hills Hyundai - Service Center

City Of Industry, CA

4.5
4,448 Reviews

4,448 Reviews of Puente Hills Hyundai - Service Center

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September 16, 2019

A bit short staffed, but overall a good experience The staff was very nice and the after service if the car wash was done very well. The only thing I would mention is that I had to wait 15 mins before More

by Djson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Some other guy at the service counter. Did not get his name. , David Vides
Sep 16, 2019 -

Puente Hills Hyundai responded

Thank you for sharing your feedback. We will make sure to address this with our team to better serve our customers. We are glad you were pleased with our team's service!

September 16, 2019

Excellence in customer service. Javier was friendly and helpful and very professional. The waiting area was clean and customer friendly. The work on my car was completed in a timely More

by MRRODRIG77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Puente Hills Hyundai responded

Thank you very much for sharing your positive feedback. We are happy we were able to help you in a timely manner!

September 16, 2019

Helpful and friendly The service was excellent and they went up to bat for us in handling all the things needed to get my car running again ! Always keeping me informed w More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know there names but the mechanics that work there of course !
Sep 16, 2019 -

Puente Hills Hyundai responded

Steve, Thank you very much for your kind review. We are happy to hear you were pleased with our service and repairs.

September 13, 2019

Job Well Done See yesterday’s completed survey for specific comments and compliments. Jay went above and beyond to give my husband and myself the very best servi More

by KENMMOOORE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hanzel Fraguere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts department: Michael & Moses
Sep 13, 2019 -

Puente Hills Hyundai responded

Thank you very much for your kind words! We are happy we met your expectations!

September 13, 2019

Excellent customer service I was absolutely pleased with the customer service every time I took my car in for service. The work they did was proficient and in a timely manner. More

by Damaris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2019 -

Puente Hills Hyundai responded

Thank you, Damaris! We are happy you were pleased with our service.

September 12, 2019

Went in for an oil change but my car wasn’t even even washed or vacuumed. The paperwork even stated free car wash and they returned the car dirty to me. More

by MSKIM7946
Recommend Dealer
No
Employees Worked With
Mike Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jae Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2019 -

Puente Hills Hyundai responded

MSKIM7946, We are sorry to hear we did not meet your expectations. Please contact us directly to properly address your concerns.

September 11, 2019

Excellent service and reasonable bargain. My experience at puente Hills Humyundai last Wednesday was great! The service adviser Joel has been attentive and well mannered on both visits I paid More

by JCL01314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charley Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Aleman
Sep 11, 2019 -

Puente Hills Hyundai responded

Thank you so much for the great review. We are glad we have met your expectations!

September 11, 2019

Great customer service Really enjoy coming to this dealer for their personal and professional service and attention. Beside its fast in taking order and nice waiting area as More

by ABC.CUERNAVACA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Aleman
Sep 11, 2019 -

Puente Hills Hyundai responded

Thank you for sharing your positive feedback. We look forward to your next service appointment!

September 10, 2019

The best auto shop so far Well, I always love to come here not only because they have best crews, but their attitudes towards to the customers are really good. Wish the speed g More

by Daewan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charley Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Dee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Aleman
Sep 10, 2019 -

Puente Hills Hyundai responded

Thank you, Daewan, for your feedback and continued business. We look forward to your next service appointment!

September 09, 2019

Never able to get the vehicle fixed correctly Not sure what’s happing when I bought the car it had a clean car fax and a certified pre owned Ian just finding out it was in an accident before I bou More

by BILLDOLCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Actually don’t remember any names just faces I couldn’t continue without checking names, Edwin Lugo, Jon Villanueva
Sep 09, 2019 -

Puente Hills Hyundai responded

Bill, We are sorry to hear you are experiencing issues with your vehicle. Please contact us directly so that we may properly assist you.

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