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Puente Hills Hyundai - Service Center
City Of Industry, CA
4,173 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,173 Reviews of Puente Hills Hyundai - Service Center
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July 04, 2019
AC service My 4 year old Hyundai has 55K miles. I went in last week for a door regulator issue and today for AC. The car's starting to have issues. Service is op My 4 year old Hyundai has 55K miles. I went in last week for a door regulator issue and today for AC. The car's starting to have issues. Service is open but no AC technicians because it's the holiday. Friendly advice to management: it would be nice if you have at least 1 AC technician in the premise since you opened for service on a holiday. There's a variety of car issues that a customer could have, and to assume that AC won't be one of them (like in my case), I have to say, today Hyundai did not meet my expectation. Hoping for better service in the future! Puente hills Hyundai is my favorite location & you have a great staff. But not being able to have an AC tech when you open for business, disappointed me as a loyal customer. More
by Customer
Verified CustomerEmployees Worked With
Tino
July 04, 2019
Great service department I went to Puente Hills Hyundai to get an oil and filter changed and car rotation. Joel Aleman was very helpful and took my information to sign me in. I went to Puente Hills Hyundai to get an oil and filter changed and car rotation. Joel Aleman was very helpful and took my information to sign me in. I told him that I am a new customer, and he ended up giving me a free oil changed and just paid for the car rotation for $19.95. The employees working at this Puente Hills location are so much nicer than the employees working at the Cerritos Hyundai. They are very courteous. I love this place already. I will sure come back to this location next time. More
by Marissa2523
Employees Worked With
Joel Aleman
February 16, 2018
Rude & Insulting Service Reps If i can give 0 or negative Stars, i would. I made a service appointment online for 8:30am in the morning for a 30K mile maintenance service. Since i If i can give 0 or negative Stars, i would. I made a service appointment online for 8:30am in the morning for a 30K mile maintenance service. Since it was a Friday, i decided to arrive at 8:10am. I was promptly assisted in the Service line and ushered into the Service Rep area where i stood in line to await an available service rep for processing of the paperwork. The 2 people ahead of me were assisted. Then, i had the unfortunately luck to encounter Sean K. He asked who was next in line. I spoke up and he motioned to a couple behind me to go to his workspace. When i asked if he was a Service Rep, he replied to me in the most rude and discourteous fashion imaginable. As i begun to understandably become upset. Javer E. informed me that a rep will assist me next. After Sean K. had finished with the couple, he proceeded to process everyone behind me in line. By 9am, i was the only customer waiting and Sean K. decided to purposefully leave the Service area and not return. Fortunately, i was finally assisted by Alex L. He was very courteous and helpful. However, i already was experiencing the worst customer service by Sean. Nevertheless, Alex L. was able to get me processed and onto the shuttle for work by 9:25am. Javer E. just sat at his workspace ignoring me as i stood in front of him never once offering his assistance. Puente Hills Hyundai has "Certified" Service Professionals?? I highly doubt it. If you ever need to service your vehicle, it would be wise to try another dealership. At the very least, if you go someplace else, you can avoid a stressful morning of disrespect and will most likely be on time to work. More
by Sunny L
Employees Worked With
Sean Kim, Javer Esquivel, Alex Lee
