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Puente Hills Hyundai - Service Center
City Of Industry, CA
4,437 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,437 Reviews of Puente Hills Hyundai - Service Center
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March 01, 2021
Christine was very polite and helpful. I appreciate her helping us. She updated our phone number and called me when the car was ready. Thank you!! helping us. She updated our phone number and called me when the car was ready. Thank you!! More
by KRZKAT60
Verified Customer
February 27, 2021
With the exception of paying DMV fees for a year I didn’t have vehicle, I have been treated very well at PHH. Service is exceptional. have vehicle, I have been treated very well at PHH. Service is exceptional. More
by Gregg
Employees Worked With
February 24, 2021
This is the second time that I take car my for detail ( automate contract ) and they do a lousy Job, water dripping wax stains not a very good job. automate contract ) and they do a lousy Job, water dripping wax stains not a very good job. More
by HCUEVA
Employees Worked With
February 23, 2021
I have had the worst experience with your service Dept. and some company you hire to harass your customers about service Appt. I know when to bring my car in and don't need countless emails and mailers. Wh and some company you hire to harass your customers about service Appt. I know when to bring my car in and don't need countless emails and mailers. When I called to complain some idiot gets in an argument with me instead of trying to help and upsets me more. When I called in for the service Appt. Some cashier named Rosie refused to tell me her name saying she didn't have to give it to me. I only asked for standard info. to prove I set the Appt. Another time a couple of years back I asked a service person about the cost of a basic oil change in the $50.00 range and he said you didn't have one? I was trying to get a basic oil change not the $145- $ 300.00. We end up in an argument that you had to have a lower cost which is posted in every other dealer besides yours .A service rep named Jae has helped me twice in these conflicts. He took over for the guy who wouldn't tell me the cost of a basic oil change and he took my recent Appt. When your rude cashier was so confrontational over a simple question. I despise Puente Hills Hyundai Service Dept. I am 71 years old and have dealt with dozens of dealers in my lifetime. Currently I also have a Chevy and had zero problems with MK Smith in Chino. I have recently had a Kia from Rio Rancho with Art in Service. A great guy;zero problems. Puente Hills Ford with Oscar, Ramon and Servando. Superior service; Zero problems. I can hardly deal with your people without a nasty experience. Only Jae deserves a positive word from me as he listens and tries to help me without issues. I cringe when I think of bringing my Elantra and Kona in or even calling for an Appt. I have thought about going to another Hyundai dealer even if it is not where I got the cars and even if it is a further drive.Just to avoid these unhappy caustic people who are not friendly or helpful.Yassar should know about these people and how they treat your customers. More
by RFARNZ
Employees Worked With
Other Employees :
Yassar 5 Stars. Rosy the cashier- 0 stars super rude.
February 20, 2021
Great reliable service. Always an easy visit for service and it’s quick and hassle free. They make sure to address my issues and concerns in a timely manner. and it’s quick and hassle free. They make sure to address my issues and concerns in a timely manner. More
by GERRYHERNANDEZ1973
Employees Worked With
Other Employees :
Joel Aleman
February 18, 2021
The one time I deviated from the Puente hills crew almost damaged my vehicle. So I took the extra 45 min drive to get my car serviced at a dealership that did their job well and with pride. Thanks all! damaged my vehicle. So I took the extra 45 min drive to get my car serviced at a dealership that did their job well and with pride. Thanks all! More
by TRINGUYEN42
February 18, 2021
Always have the best experience in the service department. They have Fast service. Like that my Car was delivered sooner than told. love the complimentary car wash. department. They have Fast service. Like that my Car was delivered sooner than told. love the complimentary car wash. More
by M.CAMPOS3617
Employees Worked With
February 18, 2021
Puente Hills Hyundai’s service department is professional and honest. Yesterday, they recommended the alignment service. At first I didn’t think it’s needed. It turned out that the alignment was off a lot. A and honest. Yesterday, they recommended the alignment service. At first I didn’t think it’s needed. It turned out that the alignment was off a lot. After the service, the drive is very smooth. More
by MARKLOU419
Employees Worked With
February 17, 2021
Jae Lee checked which services I need and explained why such services are necessary. Delivered serviced vehicle on time as promised with exterior car wash. such services are necessary. Delivered serviced vehicle on time as promised with exterior car wash. More
by PSKCA
February 16, 2021
I have had mixed feelings about Puente Hills Hyundai. The work done there is very good and I have always been satisfied with it. But I believe that the service department could do a lot more to keep me The work done there is very good and I have always been satisfied with it. But I believe that the service department could do a lot more to keep me informed about the progress of repairs on my car and connect me with my service agent. I have called service more than a few times to talk with my service agent only to find out he or she is off that day. I would be told that a note would was left, but then never got a response until I called again. This is not satisfactory. More
by kmewald77
