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Puente Hills Hyundai - Service Center
City Of Industry, CA
4,438 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,438 Reviews of Puente Hills Hyundai - Service Center
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May 04, 2021
Terrible experience every time I go here! Very slow service. It seems as if every employee is trying to make your day bad. They obviously don’t want to work there. They’ve damaged my car and never made service. It seems as if every employee is trying to make your day bad. They obviously don’t want to work there. They’ve damaged my car and never made it right. They try to sell you on services you don’t need and they give you a hard time if you do something as simple as get an oil change somewhere that’s not them. I do not recommend this place at all! My car is at 77,000 miles and it’s already burning oil I took it in to fix the problem they told me I need to come back every 1000 miles to do an “oil consumption test” I come back the first time and they told me we don’t do it like that anymore so you’re going to have to come back another day to do “the new oil consumption test” IF I get a approved by Hyundai. So I had to leave that’s already an oil change of around $40 down the drain. Take it back to try and get approved get told I have to leave the car there. It’s there 1 day and I get a call telling me I’m going to have to pay for another oil change and some other parts that come out to around $140. I tell them to do the work and I’ll wait for a call for when it’s done. That happened Friday. I wait and call Saturday. They tell me that I’m going to have to wait till Monday because the service tech I’m working with isn’t there… why can’t someone else take care of this?! I’m out a car for 3 days. I call Monday and my “tech” isn’t there again. So I ask if the car is done cause I need my car! I can’t wait for this tech to decide to come to work. It is done and has been done since Saturday…. Why wasn’t I contacted!? I come to pick it up and everyone is sitting there trying to not make eye contact with me because I’m guessing they don’t want to do any work. I finally have my car back and it’s somehow dirtier than it was when I dropped it off… now I have to take it back in 30 days to, I’m sure, go through this same terrible process all over again. All this to just see if my car is actually burning oil. This is such a ridiculous process and a waist of time. Why say you have a 100,000 mile warranty if you’re going to put me through all this. I’m really hoping Hyundai makes it right. I’m still paying off this car so I’m kinda stuck with them for now. More
by lvcancio
Verified Customer
May 03, 2021
Very very displeased waited 7 days for a decision to be made and it wasn't acceptable will never recommend family friends or strangers 2 Hyundai I am a two-time buyer of Hyundai very very disappointed made and it wasn't acceptable will never recommend family friends or strangers 2 Hyundai I am a two-time buyer of Hyundai very very disappointed More
by vincentplus43
Employees Worked With
May 03, 2021
Service is good, but this is the second time screws are missing after they do the oil change. This happened on the past i fixed the issue missing after they do the oil change. This happened on the past i fixed the issue More
by NOEMAIL3
May 03, 2021
Quick and courteous and allow coupons that expired a few days prior to be used without problems. I was in and out within 40 minutes. days prior to be used without problems. I was in and out within 40 minutes. More
by JMICHAELL1982
Employees Worked With
May 02, 2021
Very thorough in communicating details about the service given, Pleasant young man checking me in, Will definitely be seeing you again. Thank you for your excellent job. given, Pleasant young man checking me in, Will definitely be seeing you again. Thank you for your excellent job. More
by DIMNABELLA
Employees Worked With
Other Employees :
I believe Jae was the young man who assisted me. If not, sorry if I didn't remember his name.
May 01, 2021
representative was friendly about informing me with the service that will be performed to the vehicle. The car was promptly serviced and I was happy with outcome of the visit. service that will be performed to the vehicle. The car was promptly serviced and I was happy with outcome of the visit. More
by KP3505
Employees Worked With
May 01, 2021
Just okay They did an okay job.I noticed that my back Just okay They did an okay job. I noticed that my back door won’t close properly now. It was closing and opening smoothly before I went in for ser Just okay They did an okay job. I noticed that my back door won’t close properly now. It was closing and opening smoothly before I went in for service now I noticed it’s not closing very well. More
by Ecpbusiness
Employees Worked With
Other Employees :
Joel Aleman
April 30, 2021
Customer care is excellent. What they promise, they delivered. They diagnosed my car and now is running well. The price is very good. Thank you Christina for taking good care of me and my car. delivered. They diagnosed my car and now is running well. The price is very good. Thank you Christina for taking good care of me and my car. More
by Rosa P
Employees Worked With
Christina.
April 30, 2021
I like how they take care of your car by order.People I like how they take care of your car by order. People were very polite and nice. I'll definitely go again for my next service. I like how they take care of your car by order. People were very polite and nice. I'll definitely go again for my next service. More
by A6WOL2C
Employees Worked With
April 30, 2021
We are very happy with the service and courteous customer service. Was not the case 3 years ago. Much improved. Javier greeted us with a smile. service. Was not the case 3 years ago. Much improved. Javier greeted us with a smile. More
by HAPPYjCI
