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Puente Hills Hyundai - Service Center

City Of Industry, CA

4.5
4,437 Reviews

4,437 Reviews of Puente Hills Hyundai - Service Center

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June 18, 2021

They need to get their act together! No consistency in delivery of service! Although before arriving I confirmed that the part my car need was in stock, after I dropped of my car, it took them 2 hours to More

by mikeserret
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Faustino Lozano
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Puente Hills Hyundai responded

Mikeserret, We are truly sorry for the confusion. It is never our intention to waste anyone's time. We have addressed this with our team to ensure this does not happen again. We hope you give us another opportunity in the future.

June 16, 2021

Brought my sonata in for a warranty engine swap covered by Hyundai. Jay Jussal helped me through the whole process. Can’t thank him enough, good experience overall! More

by LAITHALBADAWI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Kim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Jussal
June 15, 2021

Thank you to the advisor for writing up the ro and to the tech that worked on my car now my ac is cold for the summer More

by Donnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina, Joel Aleman
June 15, 2021

It's always a good service to my car when I take it. Jay was very good. He explained all what my car needed and was very nice 👌 More

by cerecedessylvia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2021

Christina assisted me with my recent service request. I received a call from her as soon as the car was dropped off by the tow truck, and she provided several updates during the process. The issue with the More

by Javier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina
June 10, 2021

Mr. Esquivel was very cool and friendly. I just bought my sonata and he helped answered a couple of questions I had. And o got a car wash! Awesome service! More

by RANGELD823
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2021

Air bag light was on. The part was ordered to fix it (under warranty). Service called, made an appointment, repair made. Effortless, great service. Thanks! More

by gustavo2enrique
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thanks the everyone in the service department.
June 10, 2021

At first I was very hesitant on getting a Hyundai, since I consider myself a Honda person, but I must admit that I have no regrets getting my Elantra, it's a nice car. I've already taken it in for its first More

by MARYPAMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Pettigrew
June 07, 2021

Javer and Shawn are the best!! They made sure my car was fixed right and made sure I had a rental car because they knew I had a long commute to work. Very respectful knowledgeable and professional men. Th More

by JOYCHUNRAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2021

They were able to diagnose our problem without hesitation, repair the problem within hours and have us back on the road. I’m convinced that Hyundai Service Department has our best interest at hand More

by PMETOYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Kim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Olivares
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jae Lee
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jussal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Aleman
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