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Puente Hills Hyundai - Service Center

City Of Industry, CA

4.5
4,437 Reviews

4,437 Reviews of Puente Hills Hyundai - Service Center

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July 02, 2021

Limited staffing, overbook appointments, don’t tell you about online coupons available, don’t fully match other near Hyundai Dealer specials. Next time I will go to a different service dealer. More

by valadezbrenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Kim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2021

Never a problem when we need service or advice. Service people always willing to help whether its answer to questions or service. Friendly and since we have been with your dealership we feel like family.we More

by COOKIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tomas
July 02, 2021

Excellent service quick work and very easy to work. Was really caring and wanted to do right by their customers. Check in was easy and picking up car was even easier More

by KRISTINA313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2021

Knowledge, helpful, great customer service and they were all very professional. More

by JIAHUEYUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Dee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2021

Great service and prices. The wait to check in a little too long. More

by JAZMINEGALLEGOS37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Aleman
July 01, 2021

haven't fix the problem. still waiting for replacement part which past 2 weeks More

by Daniel Oh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Aleman
July 01, 2021

Service dept Staff was very professional and courteous. Thanks to Christine in the service dept. More

by fuddd1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine in service department
July 01, 2021

Quick service. Car was washed look great and very courteous service More

by JDYWREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2021

Your service was terrible and sucks. No body care customers and no explanation. Only one person Paul Kim helps me what i have problem. Definitely retraining all employees. More

by JOSEPHCOCOPELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Puente Hills Hyundai responded

Josephcocopelli, We are sorry to hear you feel that way. Customer service is always our top priority and it is always our goal to provide the best possible experience. Please contact us directly to properly address your concerns. Thank you

July 01, 2021

Four months ago I spent over $6k on a front end repair Four months ago I spent over $6k on a front end repair which included replacing a wheel well liner. The liner started coming loose after a few months More

by wzacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jae Lee
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Puente Hills Hyundai responded

Wzacher, We are sorry to hear you are not happy. Customer satisfaction is very important to us and we would appreciate the opportunity to properly address your concerns. Please contact us directly at your earliest convenience.

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