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Puente Hills Hyundai - Service Center

City Of Industry, CA

4.5
4,436 Reviews

4,436 Reviews of Puente Hills Hyundai - Service Center

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July 14, 2021

You were extremely busy. The Rep that helped me stated that 3 employees called in absent. My car was ready within the estimated time. Cashier could have been friendlier. More

by Elizabeth Espinosa London
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t recall his name, but his picture is not here.
July 14, 2021

Great customer service, nice and friendly. Work hard to get the job done close to the time frame as possible, rental car offered, Great job. More

by kayl47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2021

Kelly and Christina were awesome! I had my tow hitch and harness installed on my 2021 Santa Fe and they worked to arrange a ride home for me since I didn’t live close by and the service was going to take 6 More

by PKNEKORANEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Lam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2021

My service advisor Tino delivered as promised. Kept my Equus running without breaking the bank. Would recommend anyone looking for Dealer service to use Puente Hills Hyundai More

by claudio.moreno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2021

Javier is awesome, he takes care of my car so I dont have to worry about it. Prise is always great and the work is awesome More

by WW_WETZEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2021

Excellent customer service. Fast, efficient and a great value. I hav always been treated with first class service and attention to detail. The best customer treatment and service. More

by DCACHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Aleman
July 10, 2021

Service assistant logged me in while assisting another client, noone else could help. Waited over 5hrs for Car. Said had noidea wouldtake solong. Never again. More

by Sandy Cornelius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jae Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Puente Hills Hyundai responded

Sandy, We are so sorry for the unexpected wait time. We will address your concerns with our team to make sure this does not happen again. We appreciate you taking the time to share your feedback. Please contact us directly if we can be of further assistance.

July 10, 2021

Service was great! My service advisor, Javer, was excellent. He thoroughly diagnosed the engine light issue and was able to find and fix the problem. More

by DL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2021

Christina Petti within the service department assisted me, great service. Very prompt with responses and followed-up with frequent status updates. My car repairs were partially covered by my car insurance More

by ROGER.MOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Petti
July 09, 2021

There was no technician diagnosed printoutregard my There was no technician diagnosed printout regard my concerns on 7/8 appointment. I only received input from adviser, Jay. Is this proper? Whe More

by davidchan1202
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jay Jussal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Puente Hills Hyundai responded

Davidchan1202, Our goal is always to provide the best service possible. Please contact us directly so that we may properly assist you. Thank you and look forward to hearing from you soon.

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