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Puente Hills Hyundai - Service Center

City Of Industry, CA

4.5
4,438 Reviews

4,438 Reviews of Puente Hills Hyundai - Service Center

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January 28, 2022

Always so friendly, punctual and professional taking care of my needs. I only like coming to this dealer. More

by monaly0704
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jhordan Borla
January 28, 2022

Very efficient ⁸service department & great dealership.Would highly recommend Puente Hills Hyubdai. Thank you very much! More

by GRAPOFOREVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2022

Hi, I took my car in for 2 issues. My service Hi, I took my car in for 2 issues. My service representative, Tino, was very accommodating and helpful in explaining what would be done for m More

by lisafragoso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Faustino Lozano
January 28, 2022

George was very helpful and professional. Thank you for the excellent and courteous service. Regards. More

by benalara52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George
January 28, 2022

Nobody had any idea how long my car would take to get fixed. They kept realizing they were fixing the wrong thing. They lost my keys for a few weeks. Overall terrible service. More

by DANIELLEMAURIZIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan
Jan 27, 2022 -

Puente Hills Hyundai responded

Danielle, We are sorry to hear about your experience. That is definitely not the level of service we strive to provide. We will address your concerns with our team internally to prevent this from happening in the future. Please contact us directly for further assistance.

January 28, 2022

Fast, efficient, and curtious when we arrive to drop off our to be serviced. Very friendly. More

by lcmolina2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2022

Jae lee service advisor is kind and nice . He has provided excellent service. I appreciate his service. More

by SJLEE7300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2022

George and Sergio are outstanding service members! I have been taking all of my Hyundai vehicles to this service department for a number of years now. Puente Hills should be rated the number one service depa More

by VMBVANCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George and Sergio, Ariel Winter
Nov 02, 2022 -

VMBVANCA responded

Great service! Spectacular new showroom and customer lounge.

January 28, 2022

Good service overall but it was very hard to contact service. I got a call in the morning which I missed so I tried calling back all day but I couldn't reach a representative. More

by PABLOKIM92
Recommend Dealer
Yes
Employees Worked With
George
January 28, 2022

The service was fast and GREATâ€Ĥâ€Ĥjust uncomfortable in the waiting room due to remodeling More

by PAMSLAM818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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