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Puente Hills Hyundai - Service Center

City Of Industry, CA

4.5
4,453 Reviews

4,453 Reviews of Puente Hills Hyundai - Service Center

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April 03, 2022

I was charged $250 for work that was not done the coolant was not replaced, the fluids were not topped off nothing was done to my ioniq ev...it's an ev so not much should be done but even that. And to make More

by EDGRVZQZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Olivares
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jae Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jussal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Puente Hills Hyundai responded

EDGRVZQZ, We are sorry to hear about your experience. Customer service is always our top priority and it is never our intention to mislead any customer. We will address your concerns with our team. Please contact us directly so that we may properly assist you.

April 03, 2022

Every visit at LA puente Hyndai have been great. THANK U SO MUCH FOR YOUR GREAT SERVICE More

by Myrna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Owen
April 02, 2022

As far as car troubles go, this was a pleasant experience. Javier was exceptional in his customer service, communication and respect towards me. I also appreciated how quickly I was given a ride More

by NOEMAIL3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2022

Even though they had lots of construction going on the people working at Hyundai were very helpful and delivered as promised More

by MARKART007
Recommend Dealer
Yes
Employees Worked With
Jae Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2022

They started the work very quickly and the work was finished in the estimated time. More

by OBLEASRHERE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2022

Professional and the best customer care in Socal. I drove 40 miles to get my car cared. Strongly recommended. More

by Steven H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2022

Quick turnaround on service. Friendly/helpful reps. Unfortunately my car seized up after being returned. Reps were quick to repair the issue and provide me with a rental. More

by Anna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2022

Service took way to long. My wife and I were there for almost 5 hours. Waiting area for costumers was poor. We will not use this dear again for sales or service. More

by SAMDEMESQUita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jae Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Puente Hills Hyundai responded

Samdemesquita, We are sorry to hear your wait time was longer than expected. With the current staffing shortages, our team is working very hard to provide the best service possible in a timely manner. We hope you understand and give us another opportunity in the future.

March 31, 2022

Excellent service and professional advice and very informative advice from jay jassal. Again once again thank you More

by ZAIDAMUJTABA
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2022

Even with construction at the dealer, they were efficient , timely and professional! I would not take my car anywhere else. More

by graceshipley
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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