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Puente Hills Hyundai - Service Center
City Of Industry, CA
4,480 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,480 Reviews of Puente Hills Hyundai - Service Center
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May 19, 2022
My hour and a half wait turned into a five hour wait. I was told the service dept had all 4 coil cylinders I needed replaced on hand. Turns out after 3 hours of waiting, they did not have them on hand an I was told the service dept had all 4 coil cylinders I needed replaced on hand. Turns out after 3 hours of waiting, they did not have them on hand and were waiting for one to be delivered. Now knowing that your service mechanic was waiting for a rush delivery, you would think to inform the customer that is waiting in the service dept for her car to be fixed. But, apparently George the service advisor does not have the common sense, customer service experience, or decency to do so. After finally getting my car’s paperwork, the multi inspection was not done nor was my car washed. The least they could have done was give my car a quick rinse with a hose and do the inspection as they waited hours for a part to arrive. And what pisses me off most, I came in with the diagnostic code that showed when i ran it at home and they swore the code was incorrect and that my car needed 4 new coils. They were wrong! Because within 4 hours of having my car after being worked on, my engine light came on again AND now it’s losing power. I have to practically gun it to get to 65mph on the freeway. More
by alyssamueller.95
Verified CustomerEmployees Worked With
George S
May 18, 2022
I had to respond on español because my inglés is limited: El servicio fue un poco más tardado de lo que yo esperaba pero tuvo su recompensa porque entiendo que se debería de hacer como es debido y quede ent El servicio fue un poco más tardado de lo que yo esperaba pero tuvo su recompensa porque entiendo que se debería de hacer como es debido y quede enteramente satisfecho More
by Juan Acosta
Employees Worked With
George Scoof
May 16, 2022
Service was done exactly when they said it would be and was done correctly, very impressed. was done correctly, very impressed. More
by jbm12
Employees Worked With
May 16, 2022
Quick service and cost efficient. Easy check in process and timely service. Clear quotation process. Easy check in process and timely service. Clear quotation process. More
by dave_lopez_23
May 16, 2022
The service advisor is not very organized or on top of it. He told me the service should take about 2 or 4 hours. However, he never told me when it is ready and I don't want to wait longer than necessary. it. He told me the service should take about 2 or 4 hours. However, he never told me when it is ready and I don't want to wait longer than necessary. So I have to be the one calling and asking for follow up when it should have been his job. More
by GreyDalton
