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Puente Hills Hyundai - Service Center
City Of Industry, CA
4,436 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,436 Reviews of Puente Hills Hyundai - Service Center
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Verified Customer
May 20, 2022
Good attitude, fast service, clean waiting area, called when ready, explain what they going to the car and to finish they even washed my car Thank you Puente Hills Hyundai when ready, explain what they going to the car and to finish they even washed my car Thank you Puente Hills Hyundai More
by Jorge
Employees Worked With
May 20, 2022
Service is awesome. Got the work done. It's the service advisor who is not on top of it. I had to be the one being proactive to ask for status instead of the advisor upd Got the work done. It's the service advisor who is not on top of it. I had to be the one being proactive to ask for status instead of the advisor updating on the status. I don't want to wait longer than unnecessary, so I was calling for status. More
by GreyDalton
May 20, 2022
Everyone is very nice and pleasant. I was hungry. So they drove me to some local restaurants and waited for me to get my order. Then they drove me back. Great customer service. I was hungry. So they drove me to some local restaurants and waited for me to get my order. Then they drove me back. Great customer service. More
by CJOE7
Employees Worked With
May 20, 2022
My service advisor was wonderful- helpful and polite. He did not try to upswell me on additional services, was not pushy. Made me feel welcome and valued. The service itself took longer than anticipated He did not try to upswell me on additional services, was not pushy. Made me feel welcome and valued. The service itself took longer than anticipated however the overall experience was good. More
by nadia.fajardo8
Employees Worked With
May 20, 2022
Very fast and professional. I was pleased with the service I received. Even when I got there they said that I need to to let them know what kind of car I had in case They needed I was pleased with the service I received. Even when I got there they said that I need to to let them know what kind of car I had in case They needed to order the part but they were very accommodating. More
by jewel687
May 19, 2022
My hour and a half wait turned into a five hour wait. I was told the service dept had all 4 coil cylinders I needed replaced on hand. Turns out after 3 hours of waiting, they did not have them on hand an I was told the service dept had all 4 coil cylinders I needed replaced on hand. Turns out after 3 hours of waiting, they did not have them on hand and were waiting for one to be delivered. Now knowing that your service mechanic was waiting for a rush delivery, you would think to inform the customer that is waiting in the service dept for her car to be fixed. But, apparently George the service advisor does not have the common sense, customer service experience, or decency to do so. After finally getting my car’s paperwork, the multi inspection was not done nor was my car washed. The least they could have done was give my car a quick rinse with a hose and do the inspection as they waited hours for a part to arrive. And what pisses me off most, I came in with the diagnostic code that showed when i ran it at home and they swore the code was incorrect and that my car needed 4 new coils. They were wrong! Because within 4 hours of having my car after being worked on, my engine light came on again AND now it’s losing power. I have to practically gun it to get to 65mph on the freeway. More
by alyssamueller.95
Employees Worked With
George S
