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Puente Hills Hyundai - Service Center

City Of Industry, CA

4.5
4,435 Reviews

4,435 Reviews of Puente Hills Hyundai - Service Center

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June 23, 2023

Very poor customer service when you pull in and also when you walk in the door. A lot of people ignoring you. More

by ruby
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Gary Chan he was helpful
June 23, 2023

There are so quickly deals and sevice is very good Clean area but need some snacks More

by Lydia Jung
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2023

I was satisfied with the way Puente Hills Hyundai did my first oil change and tire rotation on my 2023 Santa Fe. There must have been at least 14 cars in front of me for service and I thought it would take More

by GQROBLES77
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2023

I’m from out of state, drove to CA and experienced some concerns with my car during drive. Service rep, Javier, could not have been more pleasant and eager to help me. A through inspection revealed no prob More

by AADYGREEN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2023

Isaac was very helpful. He listen to my concerns. And kept me informed on how my car was being taken care of. And he remembered me from last week I knew my story I like that More

by jalires
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Isaac
June 19, 2023

Service personnel were friendly and helpful. Bathroom was clean and lounge was comfortable. Cappuccino was a tasty treat, the water was cold and snacks were made available. Jay J. arranged for More

by KCM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Puente Hills Hyundai responded

Thank you for the feedback. Sorry about the valve covers. We will gladly replace those for you on your next visit. Please make sure to let Jave know. Thanks again! PH Hyundai Management

June 19, 2023

The appointment was quick and easy. Javer explained everything and was patient with my questions. Car was ready on time. More

by jvigil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Puente Hills Hyundai responded

Thank you jvigil, much appreciate the 5-star review about your recent visit. Have a great day! PH Hyundai Management

June 19, 2023

Tino was a pleasure and great to work with. He was responsive and straightforward with me. More

by Nathan
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Puente Hills Hyundai responded

Thank you Nathan for sharing about your recent visit. We appreciate the feedback. Have a great week. PH Hyundai Management

June 18, 2023

This is the 2nd time he has helped me an both times were horrible. Doesn’t help. I ask questions and answers like you’re dumb. I mentioned to him I don’t want to be helped by him again and he laughed. More

by mercerirene11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jae Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Puente Hills Hyundai responded

Hi Mercerirene, let's make sure you work with a different service adviser next time. Please ask for Jave who assist all the advisers. Thank you, PH Hyundai Management

June 17, 2023

The staff at la Puente Hyundai are excellent ,help full finding solutions to your vehicle problems. More

by GALLEGOSLEO073
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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