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Puente Hills Hyundai - Service Center

City Of Industry, CA

4.5
4,438 Reviews
Call Service Center (626) 709-5741

4,438 Reviews of Puente Hills Hyundai - Service Center

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July 25, 2023

It takes too much time for standard service which should be improvised. Rest the service and attitude is very good of the staff More

by avatsa2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Issac
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July 25, 2023

Helpful and responsive. Got me in and out fairly quickly. But this survey is annoying. More

by fevo_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary
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Jul 26, 2023 -

Puente Hills Hyundai responded

Thank you for completing the survey, sorry it was annoying. We appreciate you. PH Hyundai Management

July 25, 2023

He was very pleasent to work with , answered our questions, and let us know ow promptly when the vehicle was done More

by VMCUELLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Puente Hills Hyundai responded

Thank you for sharing. Jae provides tremendous service that is very thorough for each of his guest's visits. Thanks again! PH Hyundai Management

July 25, 2023

Great customer service. Didn't make an appointment but they were able to get my var done in 2 hrs. Thanks More

by NIKBAPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac s
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Jul 26, 2023 -

Puente Hills Hyundai responded

Glad we were able to process the routine work quickly when you walked-in for the recent service. Have a great week. PH Hyundai Management

July 25, 2023

Not informative at all, I had to look for advisors to get updates, availability... No update after hrs promised More

by prolinepeter
Recommend Dealer
No
Employees Worked With
Angela
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Jul 26, 2023 -

Puente Hills Hyundai responded

Hi Prolinepeter, looks like you were in for not just regular maintenance. Sorry, our team didn't move as fast as you expected. We are constantly striving to do better. Thank you for the feedback. PH Hyundai Management

July 25, 2023

I felt pressured into paying for multiple services. I would not return to this dealership. More

by paige.picabo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Faustino Lozano
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Puente Hills Hyundai responded

Hi Paige, sorry that you felt pressured at any time. What type of service were you in for and what was suggested? Our advisers are trained to only provided insight on scheduled maintenance and repairs needed to the vehicle. I am curious to understand more what was said. Thank you for the feedback. PH Hyundai Management

July 25, 2023

Very professional, kind and hard working people! Issac did an amazing job helping me get my car fixed. His communication and outgoing customer service made my experience at this location wonderful! More

by alissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac
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Jul 26, 2023 -

Puente Hills Hyundai responded

It is all about communication. We have recently made some new hires that really have helped out with keeping our guests informed throughout their vehicles visit. Thanks for sharing. PH Hyundai Management

July 25, 2023

I have made 2 vehicle purchases from Puente Hills Hyundai. Both times I felt that the dealership employees were helpful and not overly pushy. I also utilize the service department on a regular basi More

by VENUSRISING33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Landeros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary C
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Jul 26, 2023 -

Puente Hills Hyundai responded

Congratulations on your most recent new Hyundai purchase. We also appreciate the continued patronage throughout the years. Have a great week. PH Hyundai Management

July 24, 2023

Amazing workers and work competed! Will deliberate recommend this shop to my friends and family! More

by DDAY1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 24, 2023

The service was great. The staff is friendly and efficient. Always a pleasure doing business here. More

by JOE4N.MIRANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faustino Lozano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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