Puente Hills Hyundai - Service Center

Horrible service doesn’t really check your vehicle. Send your card back telling you. It’s fixed when it’s really not in the service providers are not very helpful. Send your card back telling you. It’s fixed when it’s really not in the service providers are not very helpful. More

Took my 2022 Hyundai palisadian for some warranty work for wind noise and the drivers and passenger side front for door vibration and the speaker on a passenger side for rear shocks twice. After the secon for wind noise and the drivers and passenger side front for door vibration and the speaker on a passenger side for rear shocks twice. After the second repair I turn the speakers up to about 15 lower behold the vibration the rattle is still there. Not sure how they miss it for the second time, it's not even deep bass that makes it rattle. Also I had a warranty replacement on the drivers seat track that was supposed to be back ordered, they kept the car for a week and a half finally I went back to pick the car up and call the parts department and they said they had one in stock but it worst case scenarios it would have only take a week to a week and a half to get the part. Nobody told me that, my service technician told me they didn't have any ETA on when the parts would be available that it was back ordered, which turned out to be completely false. I purchased six cars from this dealership, and I have swallowed my tongue on numerous occasions with repairs and promises made that were not kept but this is a straw that broke the camel's back. I own three Hyundai's all but one is paid for. When that's over, someone else will get my loyalty. More

Javer was completely focused in my needs. He kept me informed of the status of my vehicle in a courteous way. Explained me throughly the status of my car and the type of service that needed t He kept me informed of the status of my vehicle in a courteous way. Explained me throughly the status of my car and the type of service that needed to be done and why. He showed knowledge in what he was doing, so, you have a great asset on him. The vehicle was delivered on time, the time to complete paperwork was fast and accuarte. I received my vehicle clean and with the settings intact. I left feeling confident that taking my vehicle to Puente Hills Hyundai, was a good choice. I'm satisfied with the service provided. More

Great service. Thanks for taking care of the recall issue on my car quickly. Had another issue that I am waiting to hear back on for a part that needed to be orde Thanks for taking care of the recall issue on my car quickly. Had another issue that I am waiting to hear back on for a part that needed to be ordered More

They did a fantastic job with my car it took a little long I appreciate the loaner they lend me long I appreciate the loaner they lend me More

I came in for a service appointment. I was on time. I came with my little daughter. We waited for an hour and 20 minutes for them to do an oil change. After waiting an hour and 20 minut I was on time. I came with my little daughter. We waited for an hour and 20 minutes for them to do an oil change. After waiting an hour and 20 minutes I come to find that they haven't even touched my car and they told me that it takes at least 2 hours. This is ridiculous. I had a dentist appointment to go to and the dentist took only 45 minutes to clean my teeth. Check me in. Take care of everything. I can change my oil myself in 15 minutes. We're sitting there waiting for a car and I can see so many working there. Why can't you guys hire more technicians that does the actual work of changing the oil speed things up? My name is Tom and my phone number is is 626-757-9700. I hope this message gets out to the people who runs this place and changes are made. Thanks I like to add that the time prior when I came in for service I had an oil change and a checkup. Whoever service my car failed to put the cap back onto the coolant reservoir after about a month of driving around with the no cap on the coolant reservoir. All the coolant fluid came out and the reservoir was nearly empty. The car was making some odd sounds and was overheating. Luckily the cap was right next to it and didn't fall out and into the streets. I went to the Hyundai dealership near my house to buy a giant bottle of coolant and filled it up and recap the coolant reservoir. Very disappointing and a waste of time and also putting my family safety in danger and possibly destroying my car engine More

Thank you so much for your service. I recommended service and the people is very kind. I recommended service and the people is very kind. More

Thank you so much for your service. I recommended service and the people is very kind. I recommended service and the people is very kind. More

Very professional and trustworthy! That’s why I keep returning to Hyundai Year after year! That’s why I keep returning to Hyundai Year after year! More

Very good service experience with this dealership. Friendly and prompt staff. Clear communication with text. Complimentary snacks and drinks while you wait. Friendly and prompt staff. Clear communication with text. Complimentary snacks and drinks while you wait. More