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Puente Hills Hyundai
City Of Industry, CA
7,041 Reviews
Puente Hills Hyundai in City of Industry, CA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 866-348-1954.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 7,041 reviews
July 04, 2019
Smooth, fast, friendly, awesome! I had a great experience with Harley from Puente Hills Hyundai! My whole family drives Hyundai cars so I’m not new to the brand, but it was time to ge I had a great experience with Harley from Puente Hills Hyundai! My whole family drives Hyundai cars so I’m not new to the brand, but it was time to get a new lease and I was in and out of the dealership in under an hour with a 2019 Tucson. I love the new apple car play feature! Thanks so much! 5 stars for sure! More
by EUNICEAKIM
Verified CustomerEmployees Worked With
Harley
July 04, 2019
AC service My 4 year old Hyundai has 55K miles. I went in last week for a door regulator issue and today for AC. The car's starting to have issues. Service is op My 4 year old Hyundai has 55K miles. I went in last week for a door regulator issue and today for AC. The car's starting to have issues. Service is open but no AC technicians because it's the holiday. Friendly advice to management: it would be nice if you have at least 1 AC technician in the premise since you opened for service on a holiday. There's a variety of car issues that a customer could have, and to assume that AC won't be one of them (like in my case), I have to say, today Hyundai did not meet my expectation. Hoping for better service in the future! Puente hills Hyundai is my favorite location & you have a great staff. But not being able to have an AC tech when you open for business, disappointed me as a loyal customer. More
by Customer
Employees Worked With
Tino
July 04, 2019
Great service department I went to Puente Hills Hyundai to get an oil and filter changed and car rotation. Joel Aleman was very helpful and took my information to sign me in. I went to Puente Hills Hyundai to get an oil and filter changed and car rotation. Joel Aleman was very helpful and took my information to sign me in. I told him that I am a new customer, and he ended up giving me a free oil changed and just paid for the car rotation for $19.95. The employees working at this Puente Hills location are so much nicer than the employees working at the Cerritos Hyundai. They are very courteous. I love this place already. I will sure come back to this location next time. More
by Marissa2523
Employees Worked With
Joel Aleman
July 04, 2019
Cyrus Banzil go beyond to assist us I actually got my Veloster from this dealership and traded in for my brand new Kona. Cyrus Banzil assisted us like a family and really pleased of him I actually got my Veloster from this dealership and traded in for my brand new Kona. Cyrus Banzil assisted us like a family and really pleased of him taking good care of us with our car purchase. Highly recommend this sales representative and the dealership. More
by haroldcruz888
Employees Worked With
Cyrus Banzil
July 04, 2019
-More Like Puente Hills Heaven of Hyundai- Close enough to come to Puente Hills Hyundai? Puente Hills Hyundai absolutely becomes worth a 25 minute drive. Fast, honest, and reliable service has Close enough to come to Puente Hills Hyundai? Puente Hills Hyundai absolutely becomes worth a 25 minute drive. Fast, honest, and reliable service has customers hooked in right away. Lots of room, a nice cool lounge, and nice people set up a nice welcoming. The Puente Hills Hyundai store even offers key sleeves at very good prices! I have not seen these anywhere except online. The place even features a full car treatment and detailer. As someone hired as an inspector by Eurocar, years ago, Puente Hills Hyundai demonstrates extreme attention to detail and do not miss a beat! My vehicle looked absolutely spectacular upon return. I would be lazy and careless if I went anywhere else to have my baby taken care of. I came on time (a bit earlier of course to allow for some room) with an appointment over the phone. Special thanks to Joe who attended me and checked in so I did not become left wondering how my vehicle's work came along. Thank you Joe and Puente Hills Hyundai Staff. You are much appreciated and recommended in my book and the huge car world! More
by BMan
Employees Worked With
Joe
July 04, 2019
satisfied It started off good, then went down fast. Left disappointed that they didn't for the price we talked about at the end of the contract. Waited 2 weeks It started off good, then went down fast. Left disappointed that they didn't for the price we talked about at the end of the contract. Waited 2 weeks talk to text over the phone and finally purchased the truck at a reasonable price More
by MIKESAMANO
Employees Worked With
Greg Kern
July 04, 2019
Great,no pain First off I would like to thank Ron,Yassar and Brian. Class acts all the way. I just came from another Hyundai dealership (Russell Westbrook) and wasn First off I would like to thank Ron,Yassar and Brian. Class acts all the way. I just came from another Hyundai dealership (Russell Westbrook) and wasn't to pleased with the service. Since Puente hills Hyundai was on the way home my wife and I stopped by. They had the Kona Limited in the color she wanted and treat terms. Look and behold,Happy wife,husband sleeps better. Staff are Top drawer all the way. More
by 3ghonda
Employees Worked With
Yassar,Brian,Ron
September 02, 2018
Deceptive Sales Tactic and Unethical Manager I originally wanted to wait and buy a Hyundai Sonata close to the end of the year. Puente Hills Hyundai dealer lured me in by promising an out-of-door I originally wanted to wait and buy a Hyundai Sonata close to the end of the year. Puente Hills Hyundai dealer lured me in by promising an out-of-door price in writing. Then one hour prior to my appointment, which is supposed to finalize the deal, they texted me and said they could not honor the price. When I arrived the dealership, they told me how unattainable the price that they promised in the email was, and tried to sell me at a higher price. It is the classic bait and switch technique. When I tried to tell the finance manager that I did not like the sales tactic that they used. He said "Who promised this? I am going to fire him." I was speechless. He then went on, "You just got him fired." I said that I was going to file complaints about this practice. He was enraged. He said "This is my shop, and no one threatens me. Not you, not Trump." I was clueless as to why he brought up this name. In short, this individual has no ethics, and shameless. In my email with Robert Jefferson, he mentioned that he got approval of the name of the director, so it is highly likely that he was merely under the direction of his superior. More
by Individual
Employees Worked With
Robert Jefferson, Edgar, finance manager/owner
February 16, 2018
Rude & Insulting Service Reps If i can give 0 or negative Stars, i would. I made a service appointment online for 8:30am in the morning for a 30K mile maintenance service. Since i If i can give 0 or negative Stars, i would. I made a service appointment online for 8:30am in the morning for a 30K mile maintenance service. Since it was a Friday, i decided to arrive at 8:10am. I was promptly assisted in the Service line and ushered into the Service Rep area where i stood in line to await an available service rep for processing of the paperwork. The 2 people ahead of me were assisted. Then, i had the unfortunately luck to encounter Sean K. He asked who was next in line. I spoke up and he motioned to a couple behind me to go to his workspace. When i asked if he was a Service Rep, he replied to me in the most rude and discourteous fashion imaginable. As i begun to understandably become upset. Javer E. informed me that a rep will assist me next. After Sean K. had finished with the couple, he proceeded to process everyone behind me in line. By 9am, i was the only customer waiting and Sean K. decided to purposefully leave the Service area and not return. Fortunately, i was finally assisted by Alex L. He was very courteous and helpful. However, i already was experiencing the worst customer service by Sean. Nevertheless, Alex L. was able to get me processed and onto the shuttle for work by 9:25am. Javer E. just sat at his workspace ignoring me as i stood in front of him never once offering his assistance. Puente Hills Hyundai has "Certified" Service Professionals?? I highly doubt it. If you ever need to service your vehicle, it would be wise to try another dealership. At the very least, if you go someplace else, you can avoid a stressful morning of disrespect and will most likely be on time to work. More
by Sunny L
Employees Worked With
Sean Kim, Javer Esquivel, Alex Lee
December 24, 2017
Cheers Hyundai I am driving 2018 SONATA since Dec. 8th. 2017. it just took two weeks now, But I really love to drive with my Hyundai car. I heard from someone about I am driving 2018 SONATA since Dec. 8th. 2017. it just took two weeks now, But I really love to drive with my Hyundai car. I heard from someone about SONATA how bad how uncomfortable. But now, I will say to them how good. Thank you for helping me to get this car and cheers Hyundai !!! And thank you to my sales person MR. JUNG. More
by gina68mhk
Employees Worked With
Youngki Jung (???)
