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Puente Hills Hyundai

City Of Industry, CA

4.6
7,040 Reviews
Puente Hills Hyundai in City of Industry, CA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 866-348-1954.
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17621 Gale Avenue

City Of Industry, CA

91748

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Showing 7,040 reviews

November 02, 2022

I've taken vehicles to and usually have a fine experience. Pre-arranged an appointment to have my vehicle (oil change). The total time spent waiting for service completion was 3hours and 35 min More

by dixonjohn2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2022

Ordered tires on a Tuesday for install the following Saturday. Showed up for my appointment Saturday only to be told they did not have my tires and would need to return Monday. Left upset/frustrated… s More

by JENNY.DIAZ21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay Jussal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Puente Hills Hyundai responded

Sorry about that Jenny, we cannot always duplicate issues our guests are having with their vehicles. Sorry about the delay in the order on the tires, that was out of our control as they did not ship on time. Have a great day. PH Hyundai Management

November 02, 2022

The Service is very good and service man is Very kind but it was too busy. More

by YYONGKIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Puente Hills Hyundai responded

We do get very busy so thank you for making an appointment to make sure you are in and out for your visits. PH Hyundai Management

November 02, 2022

Excellent service from your service department. I highly recommend them for any ones hyundai service!! More

by JCMEDRAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Puente Hills Hyundai responded

Thank you very much! Have a great day. PH Hyundai Management

November 02, 2022

Good service. The waiting room is comfortable also provides complimentary water and coffee. Restrooms are clean. Friendly and welcoming More

by dmon0901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Secoff
Nov 03, 2022 -

Puente Hills Hyundai responded

We have snacks now too! Thanks for sharing.

November 02, 2022

We have had so much trouble with the dealership in Glendora. We were very pleased to be able to find such excellent service at the Puente Hills Hyundai dealership. Both Tino Lozano and the service man More

by Gayle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tino Lozano
Nov 03, 2022 -

Puente Hills Hyundai responded

We will share this with Tino and Sean today. We take pride in our team's ability to deliver 5-star service to all our guests. Thanks for sharing. PH Hyundai Management

November 02, 2022

Service team couldn't pin point what exactly caused my cars problem. Also they didn't top off radiator fluid as part of fluids check. They also mentioned they would wash my car but didn't. Not too upset More

by NICK_GEORGAKOP0ULOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
Nov 03, 2022 -

Puente Hills Hyundai responded

Sorry we missed the 5-star visit opportunity but glad to read ultimately we fixed the issues on the vehicle. Have a great day. PH Hyundai Management

November 02, 2022

Great service and very kind. Was very quick to help my needs. Facility also was nice More

by TNANDWANI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Puente Hills Hyundai responded

Thank you, we love our new facility as well! PH Hyundai Management

November 01, 2022

Really had a wonderful experience. it was first time there and I will definitely be returning. More

by DREYEZJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
November 01, 2022

The service department was very helpful in getting my warrantied items approved from the corporate office. The work was done professionally, and we are very pleased. More

by KATHYANDMIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Secoff
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