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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.5
821 Reviews

17280 Gale Ave

City of Industry, CA

91748

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821 Reviews of Puente Hills Chrysler Dodge Jeep Ram

June 19, 2022

The experience was great. Took a little longer than expected but the team was great at keeping me updated. They do a great job of following up regarding upcoming service neede More

by darichards77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Jun 20, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 18, 2022

friendly, quick, clean, I waited in the waiting room and the service was very quick More

by dad929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Jun 20, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

June 17, 2022

Staff was really helpful, friendly, and gave a welcoming vibe. Service was quick, and easy. More

by ntorr2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Jun 20, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for giving us the opportunity to service your vehicle! We greatly appreciate this feedback and look forward to seeing you again at Puente Hills Chrysler Dodge Jeep Ram!

June 17, 2022

Regarding the service department, they have the best customer service. They always make me feel like a VIP. More

by CHESIRECAT8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Jun 20, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us here at Puente Hills Chrysler Dodge Jeep Ram. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

June 17, 2022

Everything was great! Chris helped me so much and the wait time was super quick. I will be returning for any future needs to this delarship More

by mrecendes24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Jun 20, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We take pride in giving outstanding service to every customer, and we are happy to hear that your visit was no exception. Thanks for leaving the wonderful review! We look forward to seeing you again at Puente Hills Chrysler Dodge Jeep Ram!

June 17, 2022

Puente Hill Jeep really helped in choosing a new Jeep. I love it! They gave me the best deal and I will forever be a customer! Thank you and I will definitely come back again! More

by JAMIEVILLEGAS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cris. I’m sorry I never got his last name, Carlos Tirado, Alvin Neal, Josh Story, Ruben Naranjo, Ted Anchondo, Matt Hwang, Robert Gillam
Jun 20, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

Jun 20, 2022 -

JAMIEVILLEGAS responded

You are very welcome and I can’t wait to come back in for my retirement vehicle!!! 😂😂😂

June 17, 2022

My experience from the beginning making the phone call to Puente Hills was great. I had the opportunity to speak with Ruben Cacho and he was very helpful and patient with me. I had a very specific request in More

by gbanks401
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Cacho, Albert, Mario
Jun 20, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

June 16, 2022

Take me a while waiting for the update until I reached out to them. I needed to leave the car at the dealer overnight. I was told that I will be contacted in the morning but never did. I had reach out aga More

by hungchi1019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Jun 20, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com

June 15, 2022

Vehicle was returned to me the same way it was Prior to my appointment, I must’ve called 10 times and left messages to no response. More

by lurbina346
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris
Jun 17, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hi, I'm sorry to hear about your negative experience with our service department. If there is any feedback you would like to share with us on ways to improve in the future, please reach out to us. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com

Jun 18, 2022 -

lurbina346 responded

Would it matter ? Your people are already set In their ways. Problem is that I’m 25 miles away and you are my closest dealer. Have no choice but to deal with this poor service

June 15, 2022

The service tech was the nicest guy I ever met! ! My vehicle was done 3 hours after I dropped it off!!! More

by riverbud1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Neal
Jun 16, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks for the review! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to working with you again here at Puente Hills Chrysler Dodge Jeep Ram!

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