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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

2.5
824 Reviews
Call Dealership (626) 709-3217

17280 Gale Ave

City of Industry, CA

91748

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824 Reviews of Puente Hills Chrysler Dodge Jeep Ram

June 29, 2022

It was really the best service I’m had with my car they were fast it didn’t take long and I will satisfy with all the work 100% More

by gracielasalcedo1974
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Jul 01, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

June 29, 2022

Was not kept informed about progress of servicing. Not told what was done to my car. Price was quite high. More

by sdmanriquezsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
Jun 30, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

I'm sad to hear that things didn't go as you expected. This is not by any means reflective of our standards of service and customer satisfaction. I'd like to hear all your concerns and solve any other pending issues that you may have. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com

June 29, 2022

They are friendly and helpful and I recommend place to everyone but when it corto the appointment seems that they can’t find it in the system thank you More

by jose_almeda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Anchondo, Robert Gillam
Report | Print
Jun 30, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words! We look forward to seeing you again here at Puente Hills Chrysler Dodge Jeep Ram

June 29, 2022

Very pleasant experience. Service Advisor Deberah McGill was kind, friendly and sociable. Recall service was fast and complete. I recommend this dealership to all. More

by GRODRIGUEZ7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Deberah McGill - 5 stars ??????????
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Jun 30, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We always aim to deliver an exceptional experience to our guests, and we're glad to hear our team delivered. Please don't hesitate to reach out if there is anything else we can assist you with!

June 29, 2022

Very friendly good customer service by Debbie I am very happy , that’s why I always have my service there More

by MICHAELYGONZALEZ
Customer Service
Recommend Dealer
Yes
Employees Worked With
Debbie
Report | Print
Jun 30, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 29, 2022

Service took over 2 hours even with an appt. Was not even notified when my car was done. Waited an extra 30 min for nothing More

by lizdonotforget
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
Jun 30, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com

June 29, 2022

Great customer service from Buster. Always delivers on time. Very reliable and knowledgeable about his product and if he doesn’t know an answer to a question I have, he does the researc More

by jroxf99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Jun 30, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

June 28, 2022

Time estimate was 2 hours for wheel alignment. Took 4 and could not get it right... More

by billmota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
Jun 29, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please call or email when you have a moment so that we can make sure your concerns are addressed. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com

June 28, 2022

Very friendly and always have me truck ready when they say it will be ready More

by RNMNARANJO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Tirado, Alvin Neal, Josh Story, Ruben Naranjo, Robert Gillam
Report | Print
Jun 29, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

June 28, 2022

Good seller but need too much time. He said 20-30 min but I waited 90 min. More

by hanahara1942
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hwang
Report | Print
Jun 29, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. Sorry for the long wait times, we would love for you to give us another chance to make this right! Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com

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