Puente Hills Chrysler Dodge Jeep Ram

Replace a AC part. Take almost one week, delay and no notification. I delivered the vehicle on time but no one take care of it. Take almost one week, delay and no notification. I delivered the vehicle on time but no one take care of it. More

Dealership failed to perform outstanding “Recall” services as promised. Advisor never contacted me on updates nor was I able to speak to anyone on the status of my vehicle until I showed up to pick u services as promised. Advisor never contacted me on updates nor was I able to speak to anyone on the status of my vehicle until I showed up to pick up my vehicle 8.5hrs later. Then the advisor tried saying that I was “declining” the services because I couldn’t leave my vehicle overnight. I told the advisor I would gladly leave my vehicle if I was provided with a vehicle to use while my truck was in the shop as I was never advised that no work had been done on my vehicle due to the mechanics being “busy with other vehicles”. While there, other customers were also complaining about similar situations. I wasted a whole day with nothing being accomplished! More

I would have given 5 stars but it took over 40 minutes for them to release my car after the service was completed. Everyone was to busy to help me. for them to release my car after the service was completed. Everyone was to busy to help me. More

I was not given an update on status of my vehicle. I had to call to get an update after attempting to reach a service advisor and being hung up on or phone not being answered. I understand everyone is I had to call to get an update after attempting to reach a service advisor and being hung up on or phone not being answered. I understand everyone is understaffed however this is a persons vehicle and means of transportation and to not even be given an update as to when vehicle is going to be ready is unacceptable More

Staff is very friendly and helpful. Everyone makes that you have been taken care of. Even when you are waiting for your vehicle, they keep you informed on what's going on. Everyone makes that you have been taken care of. Even when you are waiting for your vehicle, they keep you informed on what's going on. More

I had to wait one mount for my car and parts. I understand it takes time,but the fact that I was calling for update and wouldn’t talk to someone at all for days and when I did get thought half th I understand it takes time,but the fact that I was calling for update and wouldn’t talk to someone at all for days and when I did get thought half the time the call drop. Or they up me on hold and the call dropped. I would wait up to and 1 hours sometimes Trina to reach someone for an update. And when I I’d get a change to talk to someone and ask for an update they need to speak to the technician and they call me back but never happens and I would have to call back and ask about my car again. More

Excellent service with on time & good communication. Overall service dept Robert Gillam was very helpful and explained everything in detail Overall service dept Robert Gillam was very helpful and explained everything in detail More

Great customer service, attention to detail and the wait time is excellent. I always come in early just in case it should get busy. time is excellent. I always come in early just in case it should get busy. More

I was happy with the first purchase , went back to get something fix, but parts were ordered and we're taking up to 3 weeks to be delivered, manager couldn't get a loaner vehicle for me, point blank ( no something fix, but parts were ordered and we're taking up to 3 weeks to be delivered, manager couldn't get a loaner vehicle for me, point blank ( no can't do ) they said. So I end up choosing a different car. Which I'm not to happy about. My question is, why would the dealership have a vehicle for sale when it had many issues to be fix and parts to be ordered? More

There were many price discrepancies that I helped correct that would of amounted to over 2k out of my pocket! that would of amounted to over 2k out of my pocket! More