Pryor Chevrolet GMC

Usekess! Hunter, my sales person, was good to deal with...everything else involved in the deal was awful. Took 3 weeks to get the paperwork I signed when I bo Hunter, my sales person, was good to deal with...everything else involved in the deal was awful. Took 3 weeks to get the paperwork I signed when I bought the truck...was promised it would be emailed to me. Now I haven't received the registration paperwork and they refuse to issue a new paper tag...current paper tag expires on Memorial Day weekend. If I could rate this place zero stars, I would More

Shady scammers!!! So in 2017 my husband and I purchased a Tahoe from Roberts auto! It did take about 3 months and multiple trips of resigning contracts to finally get t So in 2017 my husband and I purchased a Tahoe from Roberts auto! It did take about 3 months and multiple trips of resigning contracts to finally get the title but in the end we finally got everything worked out. Fast forward almost 2 years later and I was in dire need of a car so I called Mario back since he sold to us before and told him I needed a car but wanted a good deal! We have paid our payments on the Tahoe religiously and our credit has improved significantly! Before we leave Mario tells me that everything is already approved and paper work is ready! We get there they make copies of everything and send me to the financing manager. We start signing papers and he said good news your payments are only $286 per month and very low interest! I was so happy because my payments were so low! It was a 2016 Ford Fusion by the way. They give us the keys, they take pictures and off we go! We get a call about 2 weeks later asking to send other copies of our personal taxes because the bank decided they didn’t want to use our business taxes. Sent them. I purchased my car March 9th they call me March 30th and said they had entered one of our socials wrong and the bank backed out! They then try to say that when they entered the wrong social that number cane back with extremely good credit but when they fixed it our credit wasn’t as good so the bank decided to not approve us. They then tell me they got us approved through a different bank but wanted $2000 down and $500 per month and that the payout price went from $16,000 to over $24,000!!!!! I called them on April first and asked for the number to the bank who approved us because I wanted to speak with them myself. I shouldn’t have to pay the price when they made the mistake! I was told they would make it right. Then today April 3rd the finance manger (Charles I believe was his name) called me and said they sent our information to multiple places (I didn’t approve that) and that not 1 bank or financing company would accept us and that they needed the car back today! I was at work, I have 3 kids and my husband is working on the road 2 hours away! I told him I couldn’t due to working he said he would have someone pick it up at my work and I told him he would not because that would leave me stranded! He told me that if I didn’t have the car back in their possession by the end of the day he would call the police and I could go to jail for a stolen vehicle because it was not financed to me so it was their vehicle! I called hem once I got off work and said fine if you want it you can come get it, they couldn’t today and would make arrangements to get it tomorrow! I’m so mad and aggravated that they lied to us and once I called them out they called me a liar and the financing manager was rude as xxxx and told me that me being without a car was my problem not his!!! I will never ever buy from them again and I will make sure their shady ways and lies are known to everyone!!! STAY AWAY FROM ROBERTS AUTO IN PRYOR! They will screw you over hen try and get you into legal trouble because they made a mistake! Worst experience ever! More

Great staff and very responsive team If interested in a vehicle go see KALEB PIERCE for help. This guy was awesome got my business from 400 miles away.!!!!! The best dealership in OKLAHO If interested in a vehicle go see KALEB PIERCE for help. This guy was awesome got my business from 400 miles away.!!!!! The best dealership in OKLAHOMA More

Absolutely horrendous Sales technician took the vehicle home after we made a deposit! Fought refunding deposit after two employees assured us it was refundable before the t Sales technician took the vehicle home after we made a deposit! Fought refunding deposit after two employees assured us it was refundable before the transaction. More

deceitful In my opinion from our experience buying a 2015 GMC Acadia, these people are deceitful beyond measure. They cheated us on our trade in about $3,000, In my opinion from our experience buying a 2015 GMC Acadia, these people are deceitful beyond measure. They cheated us on our trade in about $3,000, the car never had any inspections and now we have to replace all four brakes and two evaporative solenoid valves. My credit rating before I bought this car was over 800 on all three major credit companies. Then I get two letters from a bank called Ally denied our loan saying that a Credit check from Sage (whoever they are) had me listed at 637. Now 8 months later all three of my credit scores are under 800 with one being 773. They cheated us on our trade, deceived on the terms of the loan (84 months) and a higher interest rate. We would probably never be able to pay off this loan, so the one good thing we did was refinance through our credit union at a lower rate and a 72 month loan. This company is the reason everybody jokes about the most corrupt people in business are used car salesman. DON'T BUY FROM ROBERTS. More

Shady We sat in the lobby working a deal on a truck and another couple comes in interested in the same truck. Their salesperson, knowing we are waiting to b We sat in the lobby working a deal on a truck and another couple comes in interested in the same truck. Their salesperson, knowing we are waiting to buy the truck starts working a deal with them on said truck with us sitting right there. Rude, unprofessional and shady!!! We will never do business there again and will warn everyone we know to stay away. More

Salespeople are dishonest and pester you at all times of the Sales personnel are not concerned to contact you at all hours of the day. I have missed calls from them past 11 pm. They don't know your name when the Sales personnel are not concerned to contact you at all hours of the day. I have missed calls from them past 11 pm. They don't know your name when they call you but tell you they have the perfect vehicle, then pester you to finance when you have already decided you will pay cash, refuse to take no for an answer More

The most deceitful encounter I’ve ever had buying a car I have never had such a terrible car buying experience, and I am an extremely patient and understanding person. I also never post reviews on businesse I have never had such a terrible car buying experience, and I am an extremely patient and understanding person. I also never post reviews on businesses so that alone should tell you how sincere I am about this. If the car I got had not been the price it was I would have never tolerated what I did with this dealership, and honestly, I shouldn’t have even with the price it was. They played the back and forth game with me for hours about the trade in on my car until I finally had enough and left because I simply had been there too long and they could not get anywhere near what it was actually worth. The run around was not appreciated. Not to mention, we dealt with three different employees through all of it - building a customer relationship is not a priority there obviously. My second problem was that after I was told my credit had only been ran once, I got multiple emails notifying me the next day that I had four different inquiries. When I called to see why they had lied to me, no one that had dealt with me previously called me back. Multiple inquiries can drop your credit quick. Extremely rude conduct in my book. After I saw they dropped the price (which they could have done with me in the first place but didn’t because I suppose they just didn’t want a sale sooner), I decided to email the initial salesman I had talked to and tell him what I wanted for my car and if they could do that, we’d have a deal. He told me he his “manager might be able to squeeze that much out of it”. So I returned to the dealership... They tried to DROP what they had told me they’d give me for my car AND tried to raise the price of the car I wanted above what it was listed for! The smell of shady was palpable. Still I gave them a chance to get right. Finally, we seemed to come to an agreement and we started paperwork. I made clear I did NOT want GAP insurance and I kid you not, every time they came back to me with a break down it still included GAP. I thought they finally got the hint and when I went to actually sign papers the payment had changed and I started getting frustrated. Guess what they said? “Oh, well that’s with GAP insurance.” They literally tried to sneak it in there and hoped I wouldn’t notice or would just give in! Believe it or not, it doesn’t end there. During this entire process, it was made clear that a family member would be the co-signer and me the primary signer so I could get a better interest rate. After all was said and done, they had switched it on us to make them the primary borrower and me the co-borrower. No one said anything about it changing. Maybe that’s not the end of the world to some, but after everything we went through it was the cherry on top of a gigantic deceit sundae. I can not convey to you enough how much I do not recommend this dealership. The only words that come to my mind are: deceitful, conniving, and fake. Do not go here for your next car. More

Excellent Customer Service!! I was looking for a car to replace my Mazda 3 2010 with 180,000 miles on it. I saw a Mitsubishi Outlander 2016 and It was exactly was I was looking f I was looking for a car to replace my Mazda 3 2010 with 180,000 miles on it. I saw a Mitsubishi Outlander 2016 and It was exactly was I was looking for. I show up at the dealership around 5:30 and I was approved and drove home in the car that evening. Mike our financial advisor took the extra time in getting me the price I was asking for. I am truly a very satisfied customer and would recommend Roberts for the next vehicle purchase. More

Poor Maintenance Staff They'll take your money without a doubt, but don't expect them to do anything after the papers are signed. I wonder how many people get the absolute s They'll take your money without a doubt, but don't expect them to do anything after the papers are signed. I wonder how many people get the absolute shaft here. Went in to have my car headlights worked on. Haven't made a change to the car since the buy date. We were told the headlights were after market and that was the problem and it would be a whopping amount to fix it. Never mind the extended warranty on the vehicle that has covered NOTHING. Avoid at all costs. They're swindlers and service doesn't cover anything. I refuse to give money to a town that lets a monstrosity like this hang around. More