Pryor Chevrolet GMC

Left for oil change and to check roters. Droped off at 10.00 am they were going to call when checked roters never called stoped back by about 4. Oil changed but didnt check roters had to leave it over nig 10.00 am they were going to call when checked roters never called stoped back by about 4. Oil changed but didnt check roters had to leave it over night. More

Poor Service I had a recent issue with my 2017 Truck that I purchased at Roberts and took it to their service center to get it repaired. I had purchased an extende I had a recent issue with my 2017 Truck that I purchased at Roberts and took it to their service center to get it repaired. I had purchased an extended warrenty from Roberts after sales person explained that only thing I would pay is $100.00 for any repair. Was told prior to arrival that this was correct and only cost me $100. After I dropped my truck off got a call and it was not covered and would cost $500.00! Once I got my truck back Roberts simply replaced two broken wires and did not even have the professionalism to put electrical tape around the wires or protect them in any way? when asked about this and the 3 hours it took to make this repair, the manager said that the vehicle had to be diagnosised , then wires had to be fixed and then diagnosised again? A 15 minute solution that took 3 hours. Service manager even stated this may not be best way to fix truck but was company policy...Manager said would check into a response to my complaint and then never called me back. More

BUYER BEWARE I was very interested in purchasing a truck from Robert's GMC. I made contact on the truck and secured pricing before submitting a credit application. I was very interested in purchasing a truck from Robert's GMC. I made contact on the truck and secured pricing before submitting a credit application. Price was verified by 2 different Sales Reps one being the Internet Manger Ali and the other being Trent. I made both aware that I was interested in the 0% 84 month incentive and asked each to verify that the selling price given was correct and would not change after I submitted my credit application. After receiving the verification I decided to process with the credit app. I was then contacted by John the finance manager telling me that there was a mistake made on the price given by their 2 employees , one being Ali the manager - and they would not be able to honor their agreed upon price. Stating that both employees were given the false information by their Manager who was new and made a mistake. It took me less than an hour to verify GMC rebates and incentives and find it very hard to believe that 2 different mangers who have worked for GMC much longer than the hour research I spent on the deal were not aware of the pricing conflict before they verified pricing with me. I asked both of them before submitting the credit app to verify that the price given to me would not be reflective of having to choose between a rebate or taking the 0%, both verified the price was correct and I would have no issues obtaining the price quoted for the 0% incentive. Its a bait and switch tactic used by shady dealers to manipulate the buyer for their own personal gain. Very bad business - very shady business! Roberts GMC is not a reputable dealer and I would recommend dealing with someone else who does not use the bait and switch tactic on their customers. More

Roberts Auto Center and Lindsey Vonree went above and beyond to work with us! I highly recommend the dealership and Lindsey! I love my new Buick! beyond to work with us! I highly recommend the dealership and Lindsey! I love my new Buick! More

Roberts auto center is the absolute worst dealership to go to! Do not waste your time and money at that place! I could write a book about all the awful things they did to me! Including lying and overcha go to! Do not waste your time and money at that place! I could write a book about all the awful things they did to me! Including lying and overcharging me. I bought two vehicles from them from two different dealerships in Pryor and had a awful experience at both. I should have learned my lesson the first time but I ended up buying another vehicle from a different dealership and still had a bad experience at the other. The first vehicle I got at their chevy dealership and the second one at their ford dealership. Some things include making me go up there multiple times to re-sign paperwork they messed up, working on one of my vehicles and messing it up, overcharging me, taking too long to get the information sent to me so I could get my tag and having to pay a fee because it was past the 30 days, lying on the paperwork, etc. There’s so many awful things they did to me it would take all day to even list them all. Oh also when I had a vehicle serviced I went to pick it up and they had killed the battery when I went to start it to leave. I talked to them about it and they made me pay for a new one even though it was their mistake. Awful people! All they care about is getting your money. Trust me and go somewhere else! I had a terrible experience both times and it took a long time to clean up my credit and debt because of that place. More

Fast Service & Did what they promised! I bought a 2020 2500 Chevy High Country love my truck! I purchased the life time oil change and tire replacement! Roberts took care of me like they I bought a 2020 2500 Chevy High Country love my truck! I purchased the life time oil change and tire replacement! Roberts took care of me like they said they would when I got a bolt in my tire they replaced it free of charge! Thank you greatly appreciated!!!! Katie More

Didn't get 5 stars because of the drive there. However it was well worth it. Lindsey was great to work with. She put up with all my haggling and made buying a truck fun instead of stressful. was well worth it. Lindsey was great to work with. She put up with all my haggling and made buying a truck fun instead of stressful. More

Great buying experience Found a Toyota Camry on their website and inquired. Was contacted quickly by Charles Dry about the vehicle. I called and talked to him on the phone to Found a Toyota Camry on their website and inquired. Was contacted quickly by Charles Dry about the vehicle. I called and talked to him on the phone to set up a test drive. Drove the Camry and loved it. I am very happy with my purchase. It was smooth and they were friendly. I didn't feel pressured at all and was given time to think about making my purchase. I felt at ease and peace. Definitely a great buying experience and would recommend Robert's Auto Center and Charles Dry. More

A CHANGED MIND Backstory to why I didn't like Roberts before, and then you'll see where they changed my mind and actually impressed me! 3+ years ago...my initial dea Backstory to why I didn't like Roberts before, and then you'll see where they changed my mind and actually impressed me! 3+ years ago...my initial dealing with Roberts years ago was nothing short of deceitful and frustrating, and I swore I would never go back. Long story short, I was lied to about my trade's Car Fax report saying that it had SEVERAL accidents reported, but they couldn't print the report or show it to me, and then offered $1000 for my sports car trade. What upset me most is that the sales rep AND manager at the time knew I was pregnant and trading for a sedan worth far less than what my sports car was valued. I was then called incessantly for weeks even after I told them that I paid for my own car fax report and knew that they lied to me. HOWEVER, their service department has been doing an excellent job servicing my farm truck for the last couple of years, so when I decided to trade I thought I would give them a shot and was prepared for a difficult process. WHAT A DIFFERENCE. I made an online inquiry about the truck I was interested in trading for, and received a call within 5 minutes from a sales rep, Armando. When I went to the dealership, I happened to run into their manager, Mike. He was pleasant and helped with getting me connected with the sales rep. I mentioned to him that my previous experience with Roberts had been very bad, and he assured me that they were doing their best to turn the reputation of the dealership around and to let him know if there was anything he could do to make it better. I have to say, the overall experience was great. They offered a fair deal on my trade and matched what I was offered at another dealership, and they worked with me on the price of the truck I wanted to buy. I was pre-approved through my credit union, so the financing part was pretty easy anyway. Overall, I spent less than 2 hours total on the whole process. I went back the next day to drop off the title and spare keys for my trade, and mentioned to Mike that I had noticed a small tear in the leather passenger seat. NO PROBLEM. He took care of it, and their leather repair person did a fantastic job...I can't even tell where the tear was. Mike was true to his word and did everything he told me that he would. He successfully changed my mind about Roberts Auto Center, which I NEVER thought would happen. I hope more people have the chance to deal with him and have the same experience I did. More

Great experience with all departments From the start we've had a wonderful experience with Roberts Auto. We purchased a Jeep Compass from them about a year ago. They were incredibly helpfu From the start we've had a wonderful experience with Roberts Auto. We purchased a Jeep Compass from them about a year ago. They were incredibly helpful with arranging the financing, getting us a great rate. Since that time we have had the Jeep in for routine maintenance, such as oil changes, on a regular basis. The service department employees are very professional, helpful, and friendly. When we were wanting to put new tires on, they worked with us to get the specific brand we wanted at a great price. We always make an appointment for the maintenance, and they are ready to get started when we get there, so the wait time is minimal. When we are ready for our next vehicle, we will absolutely be buying it here. More