Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Prosper Ford
Prosper, TX
15 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 15 reviews
December 04, 2024
They absolutely take care of you from the start to finish with no break in between moreover they are the best people in customer service and if I could only provide them a grade I would be happy and grateful with no break in between moreover they are the best people in customer service and if I could only provide them a grade I would be happy and grateful to give them 101%.. thank you so much Prosper Ford, you're the best! More
by mst
Employees Worked With
All sr and Manager
October 20, 2024
As stated by others, thousands in hidden costs, dealer add ons and fake warranties. And if you have the audacity to get up and leave, physical intimidation. add ons and fake warranties. And if you have the audacity to get up and leave, physical intimidation. More
by JordanDenton
Employees Worked With
Kevin, Justin Mccarroll
October 16, 2024
Stay away from the service department! They refuse to honor warranty work, even after a lengthy review process with the corporate warranty people. Apparently if you take a vehicle to more They refuse to honor warranty work, even after a lengthy review process with the corporate warranty people. Apparently if you take a vehicle to more than one ford dealer because they are weeks behind, that is grounds to void the factory warranty. I guess these trucks are only built to go 2 years and 51k miles before the engine has a catastrophic failure. Shows just how little you care for veteran owned small business owners just trying to survive and feed their families. More
by JonathanD
Employees Worked With
Loren
September 01, 2024
Great experience with the sales team at Prosper. Zach found the exact truck I was dreaming of and they found a way to make the numbers work for me. Zach found the exact truck I was dreaming of and they found a way to make the numbers work for me. More
by Marni M
Employees Worked With
Zack, Stu, Rick
June 15, 2024
We loved working with Jacob Garza! When you go in please ask for him!!! He made customer service a top priority. He was knowledgeable about the car and we felt no pressure from him. We When you go in please ask for him!!! He made customer service a top priority. He was knowledgeable about the car and we felt no pressure from him. We went to 4 other dealerships (Chevy and GMC) to make sure the Ford Expedition was what we needed… he showed us a car that was exactly what we were looking for and cut to the chase without any bullcrap. At the other dealers I felt the salespeople were kind of slimey and tricksy with their games. The other salespeople didn’t even know their cars and were just interested in making the sale and making it painfully obvious… well, we went back to Prosper Ford. They had the right car at the right price. Jacob was amazing! He was good at working around my 3 kids while we’re were completing applications and paperwork. We were in and out of there much faster than I thought we would be. Justin the desk manager also made sure we had a good experience. Now when I came to sitting in the room with the finance manager Curtis to ensure the paperwork was filled out correctly and completely, he explained everything well and in detail and answered all of our questions. Overall prosper Ford helped make the process of buying a car relatively painless! More
by ERIK RULON ROBBINS
Employees Worked With
Curtis, Jacob Garza, Justin
May 25, 2024
I purchased a pre-owned vehicle from Prosper Ford last week )15.5k cash only to drive it 30 miles and the check engine light came on. I brought it back to the dealership 3 times but the problem still hasn week )15.5k cash only to drive it 30 miles and the check engine light came on. I brought it back to the dealership 3 times but the problem still hasn't been resolved. I feel as if I was taken advantage of More
by craddock.k4
Employees Worked With
Michael Kennedy
March 21, 2024
I attempted to purchase a used truck and was told it was ok to go. I called my rep the next morning and he stated that it would be ready that afternoon. My credit check was good, I filled out application an ok to go. I called my rep the next morning and he stated that it would be ready that afternoon. My credit check was good, I filled out application and was told it was accepted and to drive the 170 miles to finalize. Later that morning another rep called and stated that the truck was sent to auction the previous day and would not be available. I questioned as to why i was not told that the previous day and was told that, they did not know. I left a telephone message for a used vehicle manager, and it was returned by a lower-level rep that told me that's how it goes sometimes......Later that evening, I checked the listing for the vehicle and noticed it was still posted and also that it had a price drop of 500.00 I am not sure what to think at this point but am very disappointed in the service and will look for a more reputable company!! More
by jgm631
Employees Worked With
Mr.Soto
March 04, 2024
I have been a long time Ford owner, and I have to say this is the best dealership in the North Texas area. The employees are knowledgeable, friendly, and they didn't try to oversell. The finance person, this is the best dealership in the North Texas area. The employees are knowledgeable, friendly, and they didn't try to oversell. The finance person, Oscar, gave me a better interest rate deal than what I brought in. I will definitely buy from them again! More
by mohrgold4
Employees Worked With
Robert, Juan, & Oscar
