Progressive Chrysler Jeep Dodge Ram

Delayed trade in pay off has led to collection calls We traded in a lease we had financed through Chrysler Capitol on December 28th 2019 and i have been getting collection calls from Chrysler Capitol sin We traded in a lease we had financed through Chrysler Capitol on December 28th 2019 and i have been getting collection calls from Chrysler Capitol since February. As far as i know Progressive has not paid off the vehicle to date. this has affected my credit rating and I am now going to get my attorney involved. I will never deal with this company again and will let everyone i can know what has happened to me as a result of working with this dealer. More

Stay away! Inept sales who don’t feel the need to negotiate price, even when factory cash is available. Many other dealerships around that treat you better. negotiate price, even when factory cash is available. Many other dealerships around that treat you better. More

This is a great dealership, I worked with Dakota who did something no other sales guy has done for me. He listened to what i had to say and made the experience great. He got me into a brand new truck for le something no other sales guy has done for me. He listened to what i had to say and made the experience great. He got me into a brand new truck for less than other dealerships were trying to get me into a used truck. If you go to this dealership ask for Dakota, he worked a bunch of extra hours to get my deal going. If you have concerns mention them he will go above and beyond to make sure everything goes smooth for you! Thanks Dakota, and progressive! More

Difficult sale, great Service Manager! I would recommend this dealership mainly for the Service dept. Service Manager John K. is amazing to work with and I would give him 5 Stars on his ow I would recommend this dealership mainly for the Service dept. Service Manager John K. is amazing to work with and I would give him 5 Stars on his own. However, as of July 2019, their Sales department needed extensive training and updating and I would give them a 1 star. I purchased my Dodge truck here after looking for a specific model for nearly 6 months. Called them on a Sat., let them know I was a serious buyer interested in a truck they had. Getting minimal details about the truck and someone to assist me was like pulling teeth. Then I asked for more: I let them know I lived several states away and wanted to purchase the truck and asked if they worked with digital documents for financing and transportation companies. They did not, although they are a large dealership. I then let them know I would fly in the next day to purchase the truck and asked what was needed to hold it and was initially given a hassle and told they could not hold it but eventually they held the truck. No ride from airport was offered but when I asked if one was available (airport is not that far from dealership) it seemed like I asked for a lot instead of a simple request. I flew in, Lyft’d to the dealership and the Salesman that was assigned to me the day before had the truck ready near the dealership entrance to preview and test drive. He did not seem to want to negotiate price, nor even offer me any Dodge merchandise (which I said I would accept instead of money off the vehicle price-was told it was unavailable and later found out he lied) and I did not attempt to negotiate any further (still regret this but wanted to buy the truck and start my long trek back home). There is also still an ongoing issue with a Target gift card that was promised via email and never received (for viewing/test driving a vehicle). I reached out to an Andi and although she has replied, this is still unresolved as the card was not received and I never heard back again from her or her Manager. The whole Sales team should be retrained and taught professional etiquette and how to provide great customer service. After purchasing the truck, it did have an engine issue within a month or so of ownership, which although I was out of state, John, the Service Manager, worked with me in amazing ways to get me taken care of! I highly recommend speaking with him if you need any work done on your vehicle. He was professional, caring and courteous! More

Doesn't want to make a sale I was Ready to buy a truck from them. i emailed someone to see about getting the truck and did not get a reply. Then I talked to someone who claimed I was Ready to buy a truck from them. i emailed someone to see about getting the truck and did not get a reply. Then I talked to someone who claimed to be a manager (Andi?) and as a dealership in 2019 made it seem like they cant do a In and out with trade ins. I didn't even argue the price....Just acted like they dont want to do business More

Great dealership I don't know what to say other than we got an outstanding deal on a used vehicle. Our salesman Ryan was great to work with. He was professional, frien I don't know what to say other than we got an outstanding deal on a used vehicle. Our salesman Ryan was great to work with. He was professional, friendly and went above and beyond the call of duty. After we were approved for the loan, Ryan assisted in cleaning the vehicle to our expectations. John Marks was able to get us a low interest rate that was beyond our expectations. Overall, probably THE BEST experience buying a used vehicle. I will definitely purchase from this dealership again. -Thomas More

Great experience From previously leasing at Dalton Haasz we couldn’t have been happier coming to Progressive. Ryan never tried to sell us anything we didn’t want and w From previously leasing at Dalton Haasz we couldn’t have been happier coming to Progressive. Ryan never tried to sell us anything we didn’t want and worked so well with us, which never happened at Haasz. We are happy to now be working with Progressive! More

Service Above and Beyond Expectations! From my initial phone call to parts to the conversation with the tech, everyone wad very kind and helpful. My problem was identified and fixed whil From my initial phone call to parts to the conversation with the tech, everyone wad very kind and helpful. My problem was identified and fixed while I was there without having to make an appt. And return another day. This dealership is not the closest close to my home but after my initial phone conversation with parts, I went there. As Roy checked me in for service, he discussed with me my service history and confirmed all was still good with my vehicle. This is by far one if the best parts/ service visits I've experienced in awhile. I will definately be doing my service work there from now in. More

Warranty I couldn’t cancel People are nice the only problem is I told them what I wanted to pay a month I have a 790 credit score so I went to sign the papers and they said I ha People are nice the only problem is I told them what I wanted to pay a month I have a 790 credit score so I went to sign the papers and they said I had 1.9 percent financing they talked me into an extended warranty couple weeks later I decided I didn’t want it mainly because it was 4000.00 I went back to cancel the extended warranty they said I couldn’t because I got the rate because I bought the warranty so they got me for 4000.extra dollars so I won’t got back to them for another vehicle I should have questioned it before I signed for the van which I love More

Worst car buying experience of my life. I don’t even know where to start, this was hands down the worst car buying experience I’ve ever had at a dealership! If I could give a 0 rating I woul I don’t even know where to start, this was hands down the worst car buying experience I’ve ever had at a dealership! If I could give a 0 rating I would. I found a couple vehicles online and my dad went with me to help me decide and to give me advice. We test drove two vehicles and I decided on one of them. Then we went inside to start discussing buying the vehicle. I wish I never would have walked through those doors! Negotiating the price of the 2016 Jeep Cherokee was absolute xxxx. It was listed on Carfax as overpriced to begin with, so we tried to negotiate in order to get my payments down to where I was comfortable with. After about two hours we finally had it at a price I was reluctantly willing to accept it at, when we told them we were going with our own financing. At this point they completely went back on their offer and said that if I was going with my own financing then the car would be full price again. I understand that they get kickbacks from the companies that they finance through, but back up to full price? My dad ended up talking to the sales manager, Clayton Sanders, because he had a few questions. The sales manager was extremely rude from the start of the conversation and we again went back to talk to the salesman, Mitch. My dad made a comment that after this he was not going to purchase another vehicle there. The salesman, Mitch then went and told the sales manager this and the sales manager came back to Mitch’s desk and rudely told my dad that he no longer wanted to go through with the sale if that’s how he felt! My dad explained that I (his daughter) was the one buying the car, not him, and just because he said that HE would never buy a car there again, was no reason not to sell the car to me. This process took over 6 hours and the way the sales manager talked to my dad and I literally had me in tears by the end of it. The sales manager finally said that he would go through with the sale, and I put $100 down on the vehicle to hold it until Monday when I could call the company I was getting my loan through. I thought about it for the rest of the weekend and decided I did not want to purchase a vehicle from someone who was so arrogant and rude. By Monday I had found the same car, with more options (like heated seats), and less miles at a different dealership for cheaper! Needless to say I went with the other dealership and I have never been happier with my decision. More