
Progressive Chrysler Jeep Dodge Ram
Massillon, OH
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,029 reviews
Best experience ever John Kerry is the salesman we had assisting us through out the process we went through in the process of getting our new car. Even though we could not John Kerry is the salesman we had assisting us through out the process we went through in the process of getting our new car. Even though we could not get the exact car we wanted he pushed through with us to get a car similar to the one we inquired about. We was at the location on a Monday in which they closed at 9 but John stayed with us till 11 pm getting everything set to go with our car sale. He made the impossible possible. We never thought we would have went home with our new car the same day but we did. Best experience we have ever had. Would definitely suggest this dealership and this gentleman. More
Again and again I have bought all my new cars from progressive dodge and I won't look anywhere else. Maria has helped me with my now second new car. Her drive for c I have bought all my new cars from progressive dodge and I won't look anywhere else. Maria has helped me with my now second new car. Her drive for customer satisfaction is top notch. No matter the details or how picky we as customers are she takes the time to get it right and to fight for us. Her positive attitude and friendly attitude makes the process a lot smoother. Progressive dodge takes the time to get it right for us customers and for that I will not shop anywhere else More
My sales rep was and is amazing. The whole staff rocked! Progressive is the place to go!! Staff was amazing, considerate , and went above and beyond to help us! Thank you so much! Everyone has to experience Progressive is the place to go!! Staff was amazing, considerate , and went above and beyond to help us! Thank you so much! Everyone has to experience this place! More

Highly recommend this dealership! Everyone i met at progressive was super friendly and helpful. I had all my questions answered and the experience of a first time car buyer was made ve Everyone i met at progressive was super friendly and helpful. I had all my questions answered and the experience of a first time car buyer was made very smooth and easy. Paul was great and the experience overall was superior. More
Outstanding Business I appreciated how friendly and helpful the salesman was. He was genuine, caring and took the time to show us the vehicle features and answer all of o I appreciated how friendly and helpful the salesman was. He was genuine, caring and took the time to show us the vehicle features and answer all of our questions. I felt very comfortable purchasing our vehicle from this dealership. More
Good experience Very good group of people to work with very understanding went out of their way to take care of us and the irish pub they directed us to for lunch was Very good group of people to work with very understanding went out of their way to take care of us and the irish pub they directed us to for lunch was excellent.enjoyed all the staff was very polite always felt welcomed no one was ever pushy.would refer others to progessive dodge. More
Excellent Service Experience!! From Carol Grosse: Exceptional Service ....I would like to share my current experience with you pertaining to my recent car crisis. I drive a 2011 From Carol Grosse: Exceptional Service ....I would like to share my current experience with you pertaining to my recent car crisis. I drive a 2011 Chrysler 200 that has 36,746 miles on it...The engine light came on late Friday afternoon December 2nd . went to their service department prior to closing and the diagnosis was a transmission problem and the car was not drivable. I left my Chrysler 200 and was to get a rental car until the real specifics of the service was to be determined. Just a side car note, while I was at the service department I wondered over to the show room to ask for Tom Schmidt and spoke to a very pleasant man behind the center desk area . He was extremely personable and without knowing at that time who he was, I knew I wanted to do business with Progressive. Later, I realized it was Tim Sanders one of the owners and he assured me my car would be taken care of...I went for my rental car on Monday only to find out Progressive was taking care of the rental expense 100%...I then went over to the dealership and met with Tom Schmidt and later with Tim Sanders together. From the moment I met with Tom, he listened and better yet heard me and reacted immediately to my concerns and then went and spoke to the Service Manager John Karides for a accurate diagnosis with clarity. It turns out it was a component that was needed in the transmission. Now we know what the problem is but the cars warranty had recently expired but only has the 36000+ miles on it, so now there was another concern...again by Tom Schmidt I was told not to worry and he personally reached out to Chrysler and because of the low mileage they had taken care of the costs for the repairs and my part was to pay a minimal deductible. To my relief what I stressed over Tom,Tim and John communicated with me continuously and totally took care of my Chrysler 200 and guaranteed 100% satisfaction. This service department has been good in the past but they took the service for me to a different level. It was OUTSTANDING and as Tom Schmidt would say "It was a Super Fantastic Experience!!" When I stop loving my car, this will be THE PLACE TO GO... Thanks to all involved but especially, Tom Schmidt, Tim Sanders and John Karides. You all ARE the BEST!!! Thomas W. Schmidt Director of Business Development & Community Relations Progressive Auto Group 330 617 3820 More
Exciting! Everyone was friendly and fun. They listen to my questions and what I wanted. I never felt I was being persuaded for something I didn't wanted. My Everyone was friendly and fun. They listen to my questions and what I wanted. I never felt I was being persuaded for something I didn't wanted. My sales person (Myk) was great. More
Great experience - no pressure They found me the right van for my needs at a good price. Low pressure sales and very helpful. They were very skilled in knowledge of the vehicle. They found me the right van for my needs at a good price. Low pressure sales and very helpful. They were very skilled in knowledge of the vehicle. More
Best Car Buying Experience Recently, I purchased a Jeep from this dealership. It was the best car buying experience I've ever had. I felt so comfortable with the sales employee, Recently, I purchased a Jeep from this dealership. It was the best car buying experience I've ever had. I felt so comfortable with the sales employee, Tyler, and felt he did a great job showing me the perfect vehicle. I would recommend this dealership to anyone who is looking for a new car. Suggest to ask for Tyler Baumgardner. He will help you find exactly what you want within your budget. -Cami More