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Progressive Chrysler Jeep Dodge Ram
Massillon, OH
1,031 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,031 reviews
January 17, 2017
Outstanding customer service! The fast and friendly service that is provided at Progressive is very much appreciated. I brought my two year old with me and she was able to play in The fast and friendly service that is provided at Progressive is very much appreciated. I brought my two year old with me and she was able to play in the waiting area with my father while my car was being looked at. What was even better is that I had a question regarding my Scotch Guard on my upholstery and they were able to get my car in within two days to have it examined. I was given a rental and they had my car analyzed and finished in the same day. I paid nothing for the rental and they even cleaned my upholstery! Thank you all so very much! More
by henryesarah89
Employees Worked With
Jake Brown, Richard Rollins, John Karides, Anthony Barkhurst
January 12, 2017
Welcoming, educational, relaxing , not pushy I has seen a vehicle on line that I wanted to look at which was not speciality of the dealership. I met with Myk Fritch, who took his time to ask me I has seen a vehicle on line that I wanted to look at which was not speciality of the dealership. I met with Myk Fritch, who took his time to ask me questions and answer my questions. He was easy and comfortable to speak with. He was honest about what he knew and did not know . I felt I was treated with respect. Observing the volume of activity at the dealership on a fridgid day let me know that other individuals also felt comfortable there. I have been to many dealerships and this was the busiest and has the most polite employees More
by Caver
Employees Worked With
Myk Fritch
January 12, 2017
Super Service!! The guys, especially the salesman Myk, were so nice and super helpful. There was a mixup with the bank and they went above and beyond to assist us and The guys, especially the salesman Myk, were so nice and super helpful. There was a mixup with the bank and they went above and beyond to assist us and give us the best deal. I would recommend them to anyone. Ask for Myk Fitch and tell him we sent you!! More
by Cassandra
Employees Worked With
Dean Waldron, Myk Fritch
January 11, 2017
Girl Power!! I would like to thank Hilary Jackson for her patience and willingness to go the extra mile to ensure that I was taken care of. I have dealt with sever I would like to thank Hilary Jackson for her patience and willingness to go the extra mile to ensure that I was taken care of. I have dealt with several men at the dealership and was totally unhappy and felt rushed. Hilary went above and beyond and stayed in contact through it all. Hilary you ROCK love!! Keep it up! More
by TaLisa Downing
Employees Worked With
Hilary Jackson
January 10, 2017
Incredible Service! I needed a windshield washer elbow replaced. Figured I would need an appointment and have to come back at another time. Asked Anthony to take a look a I needed a windshield washer elbow replaced. Figured I would need an appointment and have to come back at another time. Asked Anthony to take a look at what I needed...he immediately had parts bring the piece out and installed the part in minutes. I was in and out of there in 15 minutes and spent way less than I thought I would...thanks! More
by dbails13
Employees Worked With
Anthony Barkhurst
January 08, 2017
Fantatic Service! Hilary and Tim are wonderful to work with! Just had a great experience with them servicing our 2013 Dodge Avenger. We have been buying cars from Pro Hilary and Tim are wonderful to work with! Just had a great experience with them servicing our 2013 Dodge Avenger. We have been buying cars from Progressive since the early 1990's and plan to continue. More
by carrate
January 07, 2017
Great Service, Wonderful Non-Pressure Atmosphere Went in on a Saturday and got an amazing deal on a 2016 used Dodge Ram. They were incredibly accommodating and wonderful to work with. Natalie Goffee Went in on a Saturday and got an amazing deal on a 2016 used Dodge Ram. They were incredibly accommodating and wonderful to work with. Natalie Goffee was also amazing, she was a super sweet saleswoman that handled every concern with ease. Thank you for making car buying incredibly easy and quick! More
by Kwack1014
Employees Worked With
Natalie Goffee
January 06, 2017
Awesome Experience I walked in thinking I would leave with a older model car but they made it work out for me and got me into a 2015 Altima. I walked in thinking I would leave with a older model car but they made it work out for me and got me into a 2015 Altima. More
by WShea87
Employees Worked With
Jimmy Dowling, Paul King
January 06, 2017
Needed emergency service on 1/6/17. Got right in. Mike Corbin is excellent at his job. He is always so very busy but he takes the time to address our issues. We prefer to only deal with Mike. He is Mike Corbin is excellent at his job. He is always so very busy but he takes the time to address our issues. We prefer to only deal with Mike. He is honest and so very hard working. We appreciate him so much. Thanks Mike! More
by Darlene Lab
Employees Worked With
Mike Corbin
January 03, 2017
2013 Dodge Dart Service Woke up 2 mornings in a row with a dead battery. Called Progressive and they got me in right away. Mike Corbin listened to my issues about my car an Woke up 2 mornings in a row with a dead battery. Called Progressive and they got me in right away. Mike Corbin listened to my issues about my car and everyone went above and beyond to make my experience great. Only took 1 day for them to fix everything on my car. Thanks for the speedy service More
by ShanMess
Employees Worked With
Mike Corbin
