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Progressive Chrysler Jeep Dodge Ram
Massillon, OH
1,015 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,015 reviews
September 14, 2017
Purchasing a new vehicle Maria was very sweet, knowledgeable and made things as smooth as possible. I would recommend her to my family and friends. Awesome experience and love Maria was very sweet, knowledgeable and made things as smooth as possible. I would recommend her to my family and friends. Awesome experience and love the selection. More
by Kledge
Employees Worked With
Maria Hattery
September 11, 2017
awesome service The service was super awesome! Mike totally took care of everything and was super friendly! Would definitely come back and recommend the store to othe The service was super awesome! Mike totally took care of everything and was super friendly! Would definitely come back and recommend the store to others! More
by Ashleylance93
Employees Worked With
Mike Corbin
September 07, 2017
Excellent!! In every day life, I feel like car trouble is one of the biggest inconviences that can occur. Let's be honest, we rely on our cars constantly. My 2016 In every day life, I feel like car trouble is one of the biggest inconviences that can occur. Let's be honest, we rely on our cars constantly. My 2016 Jeep Wrangler was perfect, then one day it was not. It began making a strange noise when I accelerated, then before I knew it, I couldn't accelerate up my driveway and my check engine light instantly turned on. Panicked, because I knew this wasn't good, I called the dealership immediately. At first, they stated that they had no openings until Monday(this was a Thursday). I explained to the woman that answered the phone that my Jeep wasn't drivable, or safe for that matter. She instantly transferred me to Bill Talbott, Service Advisor. I explained to him my situation in detail and he was able to quickly come to the decision that I needed to get my Jeep towed to them ASAP and provided me with a number to a company that was completely covered. After a few hours of checking my Jeep, I was later notified that my transmission was going to need to be replaced. Out of this very unfortunate event, Bill (and the rest of the team) was able to help me every step of the way. He set up a rental car for me, allowing me to get to work and other daily activities. I work 12 hour night shifts and Bill did an AMAZING job on working around my schedule to allow me to sleep when needed. He called me each day, if not twice, giving me consistent updates every step of the way. He provided me with several phone numbers, to show his constant availability. Although this situation was very unfortunate(let's be honest, this Jeep is my baby!), Bill made this process extremely smooth and helped to alleviate my constant worrying! I can't thank him enough!!! More
by cpullins
Employees Worked With
Bill Talbott
September 05, 2017
Fixed on a time crunch! We bought my daughter a new / used car for her to take to college, so I made an appointment to have it checked out before she drove it 5 hours away to We bought my daughter a new / used car for her to take to college, so I made an appointment to have it checked out before she drove it 5 hours away to school in another state. Needless to say we had a couple snags with the car. We took it home to test drive, my daughter backed it into the mailbox and put a small dent in the back driver side wheel well, which we fixed. We got the car back and not even 24 hours later and I backed into it in the driveway breaking some bolts in the passanger side front wheel, also putting a small dent in the front bumper. It was a bad week. So as i said i had an appointment to have the car checked out for safety and reliablility already scheduled. This appointment turned into also fixing the wheel and dent. We dropped car off on Thursday, they gve her a rental to drive. The car did not get fixed that day. The next afternoon it still was not even in the garage to be looked at yet. We then got in touch with Bill who we told our story to and also the time crunch we were in and desperate to have this car fixed ASAP. We were taking my daughter to college early the next morning 5 hours away for move in day, orientation and also her first golf team meeting since she is playing golf at a D1 college, they waste no time in getting started and hear no excuses for not being there. Bill understood our issue, promised the car would be done that day. We picked up car at 4, talked to Bill who explained everything that needed fixed, showed us a couple other very minor things and assured us the car was in great condition after inspection of all its systems, even put us on the waiting list for recall parts and service. Much needed peace of mind for me and my daughter. All was fixed just in time to go home and pack it up for school. Thanks Bill Erika Dauk More
by eldauk
Employees Worked With
Bill Talbott
September 04, 2017
Friendly and accomodating My "Check Engine" Light came on in my 2009 Buick Enclave. I had recently purchased this used vehicle at this Masillon Dealership. I called Friday, and My "Check Engine" Light came on in my 2009 Buick Enclave. I had recently purchased this used vehicle at this Masillon Dealership. I called Friday, and they got me in on Monday. After inspection I was told that it was the Catalytic Converter which was not covered by my warranty. I was upset because I had just purchased the vehicle and the warranty. I had only driven it three times. Jay Johnson was the service representative I was working with, and he was so helpful. He reassured me that he was looking into it. In less than an hour, he had spoken with Owner Tim Sanders, and they were fixing my car at no cost and had a rental car for me to drive. I was very impressed with the responsibility they took for the car they sold me. It made me feel like I was part of a caring family. More
by tiasaver
Employees Worked With
Jay Johnson, Tim Sanders
September 03, 2017
He made us an offer we couldn't refuse We stopped by to check out some used Jeep Patriots and Ben Siefke worked hard for us to get a new 2017 that we could afford. John Marks was also very We stopped by to check out some used Jeep Patriots and Ben Siefke worked hard for us to get a new 2017 that we could afford. John Marks was also very helpful with his explanation of leasing (first time for us) and the necessity to purchase some additional insurance to cover wear and tear that will occur during the life of the lease to cover tires, dings and paint chips, a tear in the seat, etc. upon turning the vehicle in. There was another man that was working with the banks to get the best rate whom we didn't get his name but spoke to us afterward and was very nice. More
by C&T
Employees Worked With
John Marks, Ben Siefke
September 03, 2017
Very Nice We enjoyed Bill Talbott. He was very nice and very helpful. Thank you for good customer service. Thank you for good customer service. Very helpful. We enjoyed Bill Talbott. He was very nice and very helpful. Thank you for good customer service. Thank you for good customer service. Very helpful. More
by mpdehoff
Employees Worked With
Bill Talbott
August 31, 2017
Excellent service They kept me informed on the status of the repairs, cost estimate, and were very pleasant to deal with. The work was extensive and took a week to comp They kept me informed on the status of the repairs, cost estimate, and were very pleasant to deal with. The work was extensive and took a week to complete. More
by F4FLYER
Employees Worked With
Bill Talbott
August 29, 2017
Everything I expected Brought my mothers jeep in for service. Mike did very well getting me a rental and back on my way. Will be recommending to friends and family Brought my mothers jeep in for service. Mike did very well getting me a rental and back on my way. Will be recommending to friends and family More
by Jmgandee
Employees Worked With
Mike Corbin
August 25, 2017
Very Nice, Honest & Helpful Went in to get some warranty and recall work on our 2015 Jeep Cherokee. Bill was extremely nice and helpful. He told me exactly what to expect, and ca Went in to get some warranty and recall work on our 2015 Jeep Cherokee. Bill was extremely nice and helpful. He told me exactly what to expect, and called me promptly with updates and information. He said the recall line was backed up and they would likely keep the car overnight and offered a loaner. (I recently had another car at a Ford dealership for 4+ days with no loaner offered). The repairs were done in a timely manner and Bill made sure that I understood everything that was done. He also made sure that I wasn't "put out" in order to pickup the car before closing. I don't know her name, but the women who checked me out in the payment office was very nice as well (even though she was very busy, and it was closing time). More
by bknis
Employees Worked With
Bill Talbott
