Progressive Chrysler Jeep Dodge Ram
Massillon, OH
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Great atmosphere! I thoroughly enjoy my experience at Progressive. The staff is very friendly and highly knowledgeable of their products. I would, and have, recommend t I thoroughly enjoy my experience at Progressive. The staff is very friendly and highly knowledgeable of their products. I would, and have, recommend them to anyone in the market for a new/used vehicle! More
Made buying a car almost too easy I can't say enough great things about Ben. We were 20 minutes late for our 7pm appointment, but Ben didn't rush us at all. We discussed a couple of op I can't say enough great things about Ben. We were 20 minutes late for our 7pm appointment, but Ben didn't rush us at all. We discussed a couple of options. I was purchasing this car, and as a female when buying a car, I feel like most times salesmen talk over me and speak directly with my husband. That was not the case with Ben. It was almost closing time when we got in the car for a test drive but Ben told us not to worry, and to take as much time as we needed. Once we got back and decided to purchase the car it was past 8pm. Instead of making us come back tomorrow (we drove down from Cleveland) he and the rest of the team stayed to finish the paperwork. It was a great experience and I highly recommend Ben to anyone looking for a no-pressure sale. More
Easy breezy Bill Talbot did an excellent job handling my recent trip to Progressive for a warranty covered issue for my 2015 Grand Cherokee. He is very profession Bill Talbot did an excellent job handling my recent trip to Progressive for a warranty covered issue for my 2015 Grand Cherokee. He is very professional and very prompted in returning calls dealing with my last appointment. I give him a 10 plus for his job performance. More
Efficient service Once you have an appointment and bring your car in for service, they get you in and out in a reasonable amt. of time and with your car fixed. I was p Once you have an appointment and bring your car in for service, they get you in and out in a reasonable amt. of time and with your car fixed. I was provided a loaner vehicle very quickly as well. Bill definitely makes sure that your problems with the car are addressed. My only dissatisfaction is with the car itself and the number of times I've had to bring it in because of an electronic failure. More
ALL ABOUT THE CUSTOMER From the time I walked through the Door until the keys were placed in my hand, people paid attention to me and made me feel at home. Kindness was show From the time I walked through the Door until the keys were placed in my hand, people paid attention to me and made me feel at home. Kindness was shown to me and it was a priority to make me feel comfortable. Maria was especially kind and attentive to my needs and made the experience fun. I came to Progressive because Mike Corbin in service always took good care of me and I wanted to return the loyalty to Mike by buying my next vehicle were he worked. This dealership has great people and that is what makes all the difference. NOT Price, NOT what you sell, it is always the people. Please treat them well and this dealership will thrive. See you on my next oil change. More
Professional, Personal, and Knowledgeable For the first time in my life, I decided to own a Dodge Ram Sport 4 x 4 pickup truck. After looking at various Makes, Models, and Dealerships, I decid For the first time in my life, I decided to own a Dodge Ram Sport 4 x 4 pickup truck. After looking at various Makes, Models, and Dealerships, I decided to give Progressive my business. Owner, Tim Sanders, showed a personal interest in customer satisfaction. Salesman, John Kerry, did not "pressure" any deal. In addition, he was very knowledgeable about the inventory and specifications of the vehicles. Finally, Service Manager, Bill Talbott, was diligent to follow-up on any promises contained within the sales, i.e. extra equipment installation. Tom Garra More
Superior Service I have a lot of Dodge Trucks in my fleet and always work Service Advisor Bill Talbott, he always makes sure they receive a through inspection, any re I have a lot of Dodge Trucks in my fleet and always work Service Advisor Bill Talbott, he always makes sure they receive a through inspection, any recall repairs addressed, and works to have the unit repaired and ready to go as quickly as possible. When dealing with as many vehicles as i do, its nice to have someone with the integrity as Bill helping me out. More
Mike is awesome! Mike took the time to listen to my issues and needs when it came to the repairs on my car. He kept me informed the whole time and really made me feel Mike took the time to listen to my issues and needs when it came to the repairs on my car. He kept me informed the whole time and really made me feel like a valued customer. Thanks Mike for the great customer service. More
Awesome customer service Justin is always a pleasure to work with and goes above and beyond to make sure I'm in a car I love. He took the time to figure out exactly what I wan Justin is always a pleasure to work with and goes above and beyond to make sure I'm in a car I love. He took the time to figure out exactly what I wanted in my new car and what I would be comfortable in. This is my second new car through Justin and he has completely earned my business. He turns the car buying experience into a personal experience. Going above and beyond is an understatement when it comes to Justin. Thanks for all your hard work Justin! More
Purchase and service for my new Jeep Grand Cherokee I purchased my new 2017 Jeep Grand Cherokee Altitude edition 2 weeks ago and worked with Cody Miller. Cody was very patient with my and wasn't pushy t I purchased my new 2017 Jeep Grand Cherokee Altitude edition 2 weeks ago and worked with Cody Miller. Cody was very patient with my and wasn't pushy to sell me the Jeep. He also worked hard to get me what I wanted for my trade and got me into the payment I wanted. I took it to the service department today to have the factory Navigation installed and worked with Bill Talbott. Bill was very polite and was able to have my Jeep done before the initial time he told me it would be done and made sure I was completely satisfied with everything before I left. Overall a very good experience in the sales and service departments and I will continue to purchase and service my vehicles with Progressive!! More