Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Progressive Chrysler Jeep Dodge Ram
Massillon, OH
1,015 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,015 reviews
October 31, 2017
Awesome exsperinse Applied on line got a call saying I was approved so me and my wife drove up to progressive Chrysler/jeep/dodge/ram in Massillon ohio and we walked in Applied on line got a call saying I was approved so me and my wife drove up to progressive Chrysler/jeep/dodge/ram in Massillon ohio and we walked in and sat down with Natalie goffee very helpfully and nice they worked on getting my payment down we're we wanted it I will be returning to this dealership for years to come their also was a couple other employees that we meet very nice people More
by Caleb Patrick
Employees Worked With
Natalie Goffee
October 30, 2017
Service Department Ambush Hilary Jackson is terrific, but a 2 hr recall notice repair led to 2.5 days in the service department and a request to do $1,200 of other work. The am Hilary Jackson is terrific, but a 2 hr recall notice repair led to 2.5 days in the service department and a request to do $1,200 of other work. The ambush began less than 5 minutes of my arrival when I was told one wheel was terribly out of alignment and would cost $120 to repair. Then after having my truck for 2 days I receive a string of text messages with a number of other things their multi-point inspection found. I realize that the service department is an income center for a dealership, but Progressive can and should be more upfront with what they intend to do with our cars and trucks when we take them there. This was for a recall notice, and I didn't ask for or authorize them to do a multi-point inspection. And I expected my truck back that afternoon, not 2 days later. More
by Deacon Ron
Employees Worked With
Hilary Jackson
October 30, 2017
Service department The service department is a complete joke! Under staffed or incompetence, I don't know what one but it's a joke. I've brought my company truck to prog The service department is a complete joke! Under staffed or incompetence, I don't know what one but it's a joke. I've brought my company truck to progressive in Massillon several times and every time I've waited over 4 hours for a simple oil change and fuel filter change. The reason for THIS review is because I made an appointment for a 7:30 am drop off for a simple service again. I called them at 2:00pm to check the status of my truck only to find out my truck is still sitting where I parked it at 7:30 am. This will be the last time I bring my truck to this dealership. If you have an entire day to waste sitting around doing absolutely nothing then I recommend this dealership. If you are like most every other person and have a list of xxxx you have to do on the very few days off you have from work take your vehicle somewhere else so you don't have to check yourself into a hospital for high blood pressure after dealing with this place!!! More
by Workingman88
Employees Worked With
Hilary Jackson
October 27, 2017
Mike Corning was great Everyone was very helpful and professional. I was very pleased with the work I had done and the time it took to get done. Will definitely go back. Everyone was very helpful and professional. I was very pleased with the work I had done and the time it took to get done. Will definitely go back. More
by savysesmom
Employees Worked With
Mike Corbin
October 26, 2017
Service Experience Progressive was wonderful to work with to correct a serious problem with my new Grand Cherokee. Their excellent response comforted me and corrected Progressive was wonderful to work with to correct a serious problem with my new Grand Cherokee. Their excellent response comforted me and corrected the problem. More
by Jgc2017
Employees Worked With
Hilary Jackson
October 25, 2017
Jeep Wrangler! John Kerry and Megan were very helpful in the process. They put me in the Jeep i was looking for with no pressure. I would certainly recommend Progres John Kerry and Megan were very helpful in the process. They put me in the Jeep i was looking for with no pressure. I would certainly recommend Progressive to friends. More
by Gobi Wrangler
Employees Worked With
John Kerry, Tim Sanders, Myk Fritch, Megan Roberts
October 24, 2017
Maria is the bomb! It was a great first experience buying a new car of my own! Felt like I was being taken care of and that the people working were on my side! It was a great first experience buying a new car of my own! Felt like I was being taken care of and that the people working were on my side! More
by Hdavis1
Employees Worked With
Maria Hattery
October 20, 2017
Service Hilary was phenomenal. We will definitely come back and request her again. Thank you for such great service. will recommend her to all of my coworkers Hilary was phenomenal. We will definitely come back and request her again. Thank you for such great service. will recommend her to all of my coworkers and friends. More
by BKinsey
Employees Worked With
Hilary Jackson
October 20, 2017
Great buying Experience Today my wife and I stopped in to look at a Jeep Wrangler Unlimited Sahara. We were greeted by Paul King and had a great buying experience. Paul ans Today my wife and I stopped in to look at a Jeep Wrangler Unlimited Sahara. We were greeted by Paul King and had a great buying experience. Paul answered all of our questions and was extremely informative about the Jeep. We both appreciated Paul's ability to not waste our time and help us purchase the Jeep we wanted. It was, as always, nice to see Tim Sanders. He also was able to make our buying experience a very friendly day. Thanks again, we will be back and recommend our friends to stop in and ask for Paul King to help them with their buying needs. Mark and Linda Netro More
by mnetro
Employees Worked With
Tim Sanders, Paul King
October 20, 2017
Jason Lenigar Solutions Provider On October 8 i test drove a 2017 Jeep Cherokee Latitude however it was out of my budget range/Jason continually called me to let my know what was on t On October 8 i test drove a 2017 Jeep Cherokee Latitude however it was out of my budget range/Jason continually called me to let my know what was on the lot everyday, just by his friendliness and willingness to go the extra mile to help me pick up my new ride, by Thr Oct 12, I had an awesome deal on a 2016 Jeep Cherokee w very low mileage and an affordable payment. Jason and I were both happy that day! I have worked previously w Progressive and will continue to buy from the dealership and recommend others to the dealership and to seek out Jason Lenigar...Look him up you wont be disappointed!!! Thanks Jason! Sandi Perry More
by Perry
Employees Worked With
Jason Lenigar
