Proctor Honda

I can't tell you enough of what a pleasure it was to do I can't tell you enough of what a pleasure it was to do business with Proctor Honda. I contacted about 12 dealers via internet with specific criter I can't tell you enough of what a pleasure it was to do business with Proctor Honda. I contacted about 12 dealers via internet with specific criteria,(i.e.make, model, color, transmission, options, etc.), looking for the best approach,ability, desire, service and price to make our new car purchase a "hassle free", "no nonsense" experience - letting everyone have the same information, fully informing them all we were shopping around for an "out the door" price with a specific time line. Terri Rutledge @ Proctor replied immediately giving me their best price in a courteous, professional manner. One of my local dealers refused to even give me a price,(firm or otherwise), or make an effort to convince me as to why we should choose them. Another local dealer had excellent customer sales & relations and was hard to pin down for a price, (much less an "out the door" one). A dealer in a nearby town was courteous and gave me a price - via the old "four square" method - in a timely fashion, claiming they were the best dealer for our business, but were unavailable/unable to follow up with answers to questions or comparisons. Yet another nearby dealer was forth coming, competitive and yet pushy,(asked for a quote & got a contract...didn't respect our timeline). One dealer was responsive with good sales, customer relations, but the sales manager became irrate that his proposal was turned down and made a comment that "His dealership had never and could not be beat. They were the #_ rated dealership in the nation and no one could compete" - obviously, if they were that far down the list they could and had been beaten,lol. Some dealers had the price & no service, some had the service & no personality, some were honest, some were shady, others had no price but good service, honesty & personality. I could go on and on with the stories/experiences, but you get the idea. Proctor Honda had the total package, they listened, they were respectful, courteous, honest, upfront, service oriented, with down home hospitality - in other words, they got it and my business too! So, if you're in the market in the Southeast US - check Proctor Honda out for your next vehicle...they won't disappoint you. More

I have purchased 5 cars from Proctor Honda and each time I have been very happy with every aspect of the process. They are friendly, efficient and I always get the best price. We purchase Hondas because t I have been very happy with every aspect of the process. They are friendly, efficient and I always get the best price. We purchase Hondas because they are reliable and the best value for the money. Thanks to Mary Smith and Mr H. More

I sprained my ankle this morning before coming to have my Ridgeline serviced. Robert saw me hobbling to the center, then, moments later back to my car. He stopped me and asked to help. He went to my car, pul Ridgeline serviced. Robert saw me hobbling to the center, then, moments later back to my car. He stopped me and asked to help. He went to my car, pulled it closer to the service center, and brought me my phone (which I'd been hobbling to get). Not ten minutes later, as I was ensconcing myself to work in the VERY comfortable service area (with desks for people who want to work, a TV area for people who want to watch TV, a non-TV area, far enough away for those who would like to read quietly, and a coffee and snacks area free and available to all), I knocked over my coffee. I began to clean and Robert saw me. He came over, brought more towels, and insisted on cleaning the floor where coffee had spilled, even though I was already trying to do so. He then insisted on getting me more coffee--and brought it back with creamer and sweetener though I'd forgotten to mention either. I found out--in asking if there was a way to put in a thank you for his kindness--that he has recently lost his wife of many years and has been working at Proctor for 30 years. I am so thankful to Robert. He's made what is essentially a not-so-pleasant, and in my case, today, a painful experience, feel warm and comfortable. Thank you Robert! More

Amazing, true, buying experience! In 2003 my old Van was totalled by an uninsured driver. I was desperate to buy a light blue Odyssey ASAP, as I was having to rent another minivan to carpool my kids to scho totalled by an uninsured driver. I was desperate to buy a light blue Odyssey ASAP, as I was having to rent another minivan to carpool my kids to school. My internet search revealed only 2 such cars available within Florida and southern Georgia. I had done my homework, and was confident that I could get a fair price substantially below sticker price, so I called Proctor from Jacksonville and asked to speak to the internet sales manager. I explained what I was after, the exact car I wanted, and said I would pay by cashier's check. He asked me to wait a minute while he crunched his numbers and confirmed that the blue Oddy I wanted was in fact still available. Two minutes later he returns to the phone, and asks when I want to pick up the car- "it's a deal". Here's where it gets good- I had purchased a number of new cars in my life prior to this one, and had dealers try to screw me every way possible...even when I had just driven across town in my home city to make the purchase in person. In this case, due to my wife's prior commitments, I had to travel to Tallahassee from Jacksonville by Greyhound bus in order to pick up the new car! Can you imagine the terrible bargaining position I was about to put myself in- if Proctor said "We made a $500 mistake", I would have had almost no choice but to pay up, or ride the Greyhound back to Jax(about 5 hours, instead of 2 1/2 by car!) I was picked up immediately at the bus terminal in my brand new just washed ODDY, completed the sale in about 20 minutes back at the dealership, and was then on my way back to Jax in my new ODDY! I was in the perfect position for a dealer to take advantage of me, but Proctor did not. You may think me a fool, but my next Honda will once again be purchased from Proctor.. only this time, I think I'll have my son drive me over from Jax while I take a nap! TOTALLY, AWESOME, HONEST, FAIR, DEALERSHIP. More

Received a very good price on the new vehicle (2009 Ridgeline). Would like to have got a better price on my trade-in but that wasn't the salesman's fault. Overall experience was excellent. This the sec Ridgeline). Would like to have got a better price on my trade-in but that wasn't the salesman's fault. Overall experience was excellent. This the second vehicle purchased from Proctor Honda and both times I was treated right. Outstanding dealership! More

This is the second honda civic me and my wife have purchased from Proctor Honda. They are very helpful and willing to work with the customer. Wes was good about quoting me prices and answering any que purchased from Proctor Honda. They are very helpful and willing to work with the customer. Wes was good about quoting me prices and answering any questions I had about the civics. This is the second time I have dealt with Mike on buying a car and it was just as good if not better then the first time. I was willling to drive to Proctor to buy my new car even thow I have a honda dealership in my home town because the sales team there is so much better. I would recommend this dealership to anyone interested in buying a new honda. More

Mike and Patrick were not pushy and did everything they could to make sure we were comfortable with terms, price, and even comfortable just waiting on paperwork to get done. Mike did a great job correspond could to make sure we were comfortable with terms, price, and even comfortable just waiting on paperwork to get done. Mike did a great job corresponding over email and had everything ready for us when we got there. When we requested new tires be put on the front because the old ones were pretty bald, they did it without hesitation. Top notch customer service. More

I bought my new Honda Fit at Proctor Honda about a month and a half ago. (And I feel bad about waiting this long to write a review, but I’ve just been having so much fun driving my car, I’ve hardly at time and a half ago. (And I feel bad about waiting this long to write a review, but I’ve just been having so much fun driving my car, I’ve hardly at time to do anything else!) I had never bought a new car before, and I had never bought a car on my own (and being a young girl, I wasn’t sure what to expect as far as that goes...), but the whole thing was extremely easy and stress-free. Actually, the whole process of researching cars and narrowing down my choices before I actually went into the dealership was 300 times more stressful than any part of the actual buying process. I think it was so easy mainly because of the people at Proctor Honda. They are extremely nice, patient, thoughtful, and not at all pushy. Mark Poole (my sales rep) and Tony Heiberger (the sales manager) were wonderful, and they worked with me to get a great deal. (I had found a lower price elsewhere, and they were more than willing to match it. They actually gave me a slightly lower price than the other guy.) The finance department was great, too. They worked hard to get me a low APR (despite being a first-time financer) and were patient while I asked a million questions. Overall, I had a great experience at Proctor Honda, and I would recommend them in a heartbeat! More

This was my fifth new car transaction with this dealership over the last several years.AS usual I do my homework before I go in...I have a price that I am not willing to go above ( which they do no dealership over the last several years.AS usual I do my homework before I go in...I have a price that I am not willing to go above ( which they do no know )...and every time their first offer has been below that price, and better than other offers I have received. I don't like "haggling", and I don't like being played for a fool. I ask for their best deal...and seem to get it, with no pressure or "tricks". The final paperwork is always just what we have agreed on. I used to hate "shopping" for a new car till I started dealing with Proctor Honda, More