Priority Toyota Chesapeake

Today my experience with car buying as something to be dreaded was completely turned around. I have seen commercials for Priority Dealerships in the past so I was excited to give them a shot since my deal dreaded was completely turned around. I have seen commercials for Priority Dealerships in the past so I was excited to give them a shot since my dealings with Kimnach Ford were lackluster to say the least. The staff was super courteous and attentive to my needs offering drinks and other accommodations that I’m not used to when car shopping. I was greeted by numerous members of their team and ultimately setup with Elmer who took what customer service means to the next level. He showed me a few cars that I was interested in while making sure we were comfortable the entire time. I had a small mishap with misunderstanding what my actual credit score was and felt a little embarrassed but he eased my concerns and quickly gave me many options until we finally settled on the perfect car in my ideal budget. I’ve dealt with people and pride myself on superior customer service and am super impressed with Elmer’s uncompromising professional performance standards in making sure I left absolutely delighted. I believe any up and coming salesperson should take a page out of Elmer’s book. I appreciate everyone that took the time to assist me and would recommend Priority Toyota to anyone tenfold! Thanks again for the amazing day! More

Couldn't be happier with the entire experience This is the second Priority vehicle I've purchased, after assisting my girlfriend with her first Toyota through Priority years ago, I stopped by in se This is the second Priority vehicle I've purchased, after assisting my girlfriend with her first Toyota through Priority years ago, I stopped by in search of a new 4Runner. Tim Eure greeted my brother and I in the front lot, introduced himself with a solid handshake and asked how he could help us. From start to finish, Tim was professional, not pushy in any manner, extremely polite and accommodating. It takes a special type of person and personality to succeed in sales, and it's clear that Tim has it. After showing a few 4Runner models off, we took a look at the Tacoma trucks, as this was what I originally wanted years ago before purchasing the Chevy Colorado that I traded in. Tim asked the right questions to ensure he had a clear understanding of what I was looking for, there was no upselling, no banter, no bs as you'd find in other lots. As a straight forward type of person, I respected that along with the friendly but not overly silly demeanor of the entire sale. It's clear Priority has a solid training program and retains good experienced staff. Tim worked with his associates to ensure a fair trade in price was offered and explained each step along the way what the figures meant and how they all fit the bottom line. The steadfast demands I laid out were adhered to (even if that possibly meant the company took a small hit), in the end they did right by the customer and in turn have earned my business for years to come as well as my professional recommendation should others ask. I simply cannot be happier with the purchase. I truly hope Tim's supervisor reads this, as he should be the model for their training program. In this day and age where there are so many options bombarding the customer, Tim went above and beyond to ensure I was not simply a number on the sales floor, he exceeded expectations and ensured that I was given a fair and reasonable deal. This is the American way, I only wish others would realize that. When it came to the finance portion, Zeke doubled down on the professional nature. He laid out all options, explained them in a way that was easy to understand and fair. It's quite clear that this is the A++ all around team and I truly cannot speak more highly about them. More

Pretty Straight Forward This is a first time new car buying experience. I most appreciate their patience with me during the full process. There was always someone there to This is a first time new car buying experience. I most appreciate their patience with me during the full process. There was always someone there to field any questions or concerns I had. More

Outstanding Service Top notch service for over 15 years. Always a friendly greeting. Joe Sloan takes great care with his customers. Keeps me updated on status continually Top notch service for over 15 years. Always a friendly greeting. Joe Sloan takes great care with his customers. Keeps me updated on status continually. More

Tim worked hard to get the best deal on my trade and new car. Definitely exceeded all expectations I had going into this ordeal. I'll be coming back in the future to Tim and Priority Toyota. car. Definitely exceeded all expectations I had going into this ordeal. I'll be coming back in the future to Tim and Priority Toyota. More

Excellent Service and Feedback I have been going to this Toyota dealership since 2004 when I bought a used 2004 Toyota Corolla. I have had this car for 16 years and hope it lasts se I have been going to this Toyota dealership since 2004 when I bought a used 2004 Toyota Corolla. I have had this car for 16 years and hope it lasts several more. I don't want to buy a newer model because I don't want to deal with all the computerized features. Kenyan Mullen was my first service advisor and it's great to be back with him! More

Great Experience buying a Used Vehicle! Great experience buying a used vehicle. I was very pleased with my sales person, Nicholaus McElligott. He was very helpful and knowledgeable about the Great experience buying a used vehicle. I was very pleased with my sales person, Nicholaus McElligott. He was very helpful and knowledgeable about the used vehicles on the lot. He listened to my preferences and did not try to push me into something that was bigger or more costly than I really wanted to purchase. He took the time to let me browse and drive several vehicles, which led to my purchase of a 2016 Highlander. He was great! The paperwork process is long...but that is to be expected at any dealership. It is just the way it is. I would recommend the dealership....ask for Nicholaus! More

I have been with Priority Toyota for over 8yrs now and just traded for 2020 Camry which I Love Love Love!! My Sales Rep Stevon Robinson was a God send! He is very hospitable, informative, and patient. He just traded for 2020 Camry which I Love Love Love!! My Sales Rep Stevon Robinson was a God send! He is very hospitable, informative, and patient. He actually shows that he cares about the customer and their own personal situation and options available to them not just “the sale”. Walter in finance is great as well. He walks you through each step of the process with a smile. I would definitely recommend everyone More

Knowledgeable Sales Force mixed with affordability! I was very much pleased with Tim Eure's (sales rep) service in the purchase of our new vehicle. He put me in desired vehicle at desired price point! I was very much pleased with Tim Eure's (sales rep) service in the purchase of our new vehicle. He put me in desired vehicle at desired price point! His approach and knowledge of our desired vehicle was "spot-on". He was able to adjust his approach based on my demeanor that enabled us to effectively communicate. More

Great Experience buying my retirement truck Had bought my wife a Tacoma 2 years ago at Priority Toyota. Had such a good experience there with my salesman, Daniel Dykes! Called him to set up an a Had bought my wife a Tacoma 2 years ago at Priority Toyota. Had such a good experience there with my salesman, Daniel Dykes! Called him to set up an appointment to explore buying one for myself, for my retirement. Daniel knew I was used to a bigger truck so he also showed me the Tundra. I didn’t think I could afford the Tundra,but with Factory rebates and dealer mark down through negotiations, he was able to get me within $2000 of the Tacoma negotiated price. I probably would still have bought the Tacom, but to say the least, I was ecstatic that we could work out the deal on the Tundra. The price difference was so close that I just couldn’t pass up the larger truck and I knew I would be a lot happy in the Tundra. I also had great experience with Walter Diggs in the finance dept. I have a great credit rating but thought I would have to wait until Monday to go to Navy Federal. Walter was able to match their rate and I was able to complete the deal last night. Overall I would rate the 2 of them as 10 plus! They both have great personalities, not pushy and make you feel relaxed and in good hands. More