I went twice to this dealership to had a coolant exchange and for the recall service. But my request for a tire rotation had been ignored twice. Without a valid explanation. I don’t know why. I agreed and approved the service department recommendation which even I knew it is expensive but my request for a tire rotation never perform. I know that service department should listen to customer request for their vehicle that should be followed.

So my wife had a 9:30 appointment for an oil change on her car, when she arrived she was told it would be an hour or two, which didn't bother her since we're in the market for a new car and she wanted to see what was on the lot. The salesman that she started working with wouldn't open the car she was interested in but rather started talking numbers to her. She found that there was a $900 charge for a spray the dealer put on the paint and the interior, which she felt was an addon but the salesman insisted that they do this with all the cars. After dealing with him, she called Toyota and was told that it is an addon but that dealers reserve the right to put those on and that Toyota would have a dealer rep call her to explain. When the dealer rep called her the rep said, "Are you the girl that called and complained about us to Toyota?" Which my wife responded, "No, I'm the woman who called Toyota to confirm if the $900 spray was indeed an addon." There was no need to treat my wife this way. The manager came out and tried to smooth things over but didn't make the dealer rep who called come out to apologize. To add insult to injury, after three hours of waiting the oil change was still not done. My wife has meds she needs to take at very specific times of the day, but she didn't bother to bring it with her since she only figured she'd be gone for a few hours at most, so she took her car back home, no oil change. Priority dealers have gone way downhill since they were bought out a few years ago. I would not recommend going to any of them (Ford in Norfolk and Honda in Hampton have both been on my xxxx list for a while) for service or for buying anything. They have really let me down and they just lost out on us paying cash for a new car. We'll be taking all of our business elsewhere and will forever discourage anyone from doing business with them.

Service and service manager Julia SUCK! Never book and other spots for the day when using this place

Worst service team ever. After waiting hours for an Alignment in April, I had to get an inspection in May. I was already done with Priority due to the last 3 8 hour wait times for an oil change. When I took my vehicle to hall they advised that I failed the alignment test when driving into their garage. Less than a month after the "did" this so called alignment. I work 7 minutes from Home and remote on Fridays, how was it that my vehicle failed an alignment test less than 30 days after the so called service. I left a message for the GM at Priority to call me back. Instead I received 3 different Sales calls and nobody ever passed my message to service to find out why I didn't get a satisfactory alignment after a whole business day waiting on it. These guys just want your money, after that you will wait hours upon hours for service even with an apt. And you might not even get the service after waiting 8 hours. I;m still waiting on a phone call from over a week ago. STAY AWAY, Go to Hall! They had me in and out in an hour.

Stay away, I put $1000 down on a truck and was able to find one closer to home./ I have been waiting on my money for over 5 weeks now; any time I call there doesn't seem to be anyone available to take care of my issue. I have bought three vehicles from Priority- there will be no more. The Priorities for life are great if you want to pay for un-needed maintenance; if you want to stick with the free maintenance it seems to take longer. The commercials are alright; about the only good thing I will say.

Do not buy a vehicle from these guys! You will wait hours upon hours for service and you might be lucky if they do everything that you asked to be done after sitting for a minimum of 6 hours. Today I dropped at 9 am for oil, rotation and alignment. 10:30 review and still no word at 2:30 pm. The last 3 appointments were a minimum of 6 hours. The last two were oil changes only. Absolutely ridiculous.