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Priority Toyota Chesapeake

Chesapeake, VA

4.5
1,200 Reviews

1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,200 reviews

December 14, 2024

Professional service advisor set me up with a 1000 “waiting” appointment for a simple oil change. I left THREE HOURS LATER. As much as I like the personnel and the amenities (cafe and lounge) More

by D Bass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bozeman
Dec 16, 2024 -

Priority Toyota Chesapeake responded

Hello, Thank you for sharing your experience. While we're glad to know that you appreciated the amenities throughout your visit, we understand your frustration regarding longer-than-expected wait times. This is not reflective of the efficiency that we strive for within our service department, and I apologize for any inconvenience caused. If possible, I'd appreciate an opportunity to discuss this with you further to work together towards a more positive outcome, and to restore your confidence in our service. When you have a moment, please reach out directly. Thank you, Jose Ott - Service Manager - joseott@lithia.com

December 13, 2024

Very pleasant experience and Elmer, my salesman, was extremely helpful and put me in the right car with no pressure. More

by MelR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elmer Hipolito
Dec 13, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Elmer provided you with a pleasant and pressure-free experience at Priority Toyota Chesapeake. Thank you for sharing your feedback! Enjoy your new ride!

December 13, 2024

The dealership is a supportive organization. However the up charge on new cars or trucks is a turn off. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
Dec 16, 2024 -

Priority Toyota Chesapeake responded

Bob, we appreciate your feedback and are glad to hear you found our team supportive throughout your recent visit. We understand concerns regarding pricing, and we will use this feedback to make improvements in our customer experience moving forward. However, should you have any additional questions or concerns, please don't hesitate to reach out to our management team. Thank you for your review, we look forward to an opportunity to assist you again in the future!

December 12, 2024

There guys are very professional and very informative when it compares to vehicle purchasing. I totally recommend the group from the greeter to the controller they are top notch. Thanks guys I appreciat More

by Pierrefd1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Lagarenne, RYAN LANGEN
Dec 12, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that our team at Priority Toyota Chesapeake provided you with a top-notch experience! Thank you for recommending us and sharing your appreciation. Safe travels in your new vehicle!

December 12, 2024

The dealership and amenities are very nice. professional completing the work with a video inspection report. However the dealership is a very high volume dealership which can make service wait More

by jrwood74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Dec 12, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience with us. We understand your frustration and we apologize for any inconvenience caused due to longer-than-expected wait times. This is not reflective of the efficiency that we strive to provide within our service department, and we'll use this feedback to make improvements moving forward. Should you have additional questions or concerns, please don't hesitate to reach out! Take care, and safe travels ahead!

December 12, 2024

Easiest and most hassle free new car purchase I've ever made! Nickolaus could not have been more polite, understanding and helpful. No pressure. No add-ons I didn't want. He was totally up front throughout More

by pakearley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Balsamo, Nicholaus McElligott
Dec 13, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Nickolaus made your car-buying experience a smooth one at Priority Toyota Chesapeake. Thank you for sharing your positive feedback! Enjoy the new ride!

December 11, 2024

I was in the hospital while my vehicle was being worked on. Danielle worked with me on keeping the truck longer than anticipated until I was released. More

by getz.todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnard
Dec 11, 2024 -

Priority Toyota Chesapeake responded

Hello! We're glad to hear that Danielle was able to accommodate your situation at Priority Toyota Chesapeake. We hope you're feeling better and appreciate you sharing your experience with us!

December 11, 2024

Basic service of an oil change. Job was completed in a timely manner. Recommended service will be scheduled. More

by henrysk66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Dec 11, 2024 -

Priority Toyota Chesapeake responded

Thank you for choosing Priority Toyota Chesapeake for your service needs! We're glad to hear everything went smoothly and look forward to seeing you again soon.

December 11, 2024

The sales process was quick and smooth. The staff was great, professional, knowledgeable, and courteous. More

by frobmd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenyan (advice), Elmer Hipolito, Zeke Bodrick
Dec 11, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that your car-buying experience at Priority Toyota Chesapeake went smoothly! Our team takes pride in providing professional, knowledgeable, and courteous service. Thank you for sharing your experience with us!

December 11, 2024

This was the easiest transaction from trading my car to buying a truck. Will refer others in the future. More

by K.partain28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Diggs
Dec 11, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that your experience at Priority Toyota Chesapeake was smooth and hassle-free! Thank you for your recommendation, and safe travels ahead in your new ride!

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