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Priority Toyota Chesapeake

Chesapeake, VA

4.5
1,199 Reviews

1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,199 reviews

December 15, 2024

Joe Sloan is the best. I needed a front license plate holder installed and he was able to take care of it same day. He is a great service advisor and I love dealing with More

by Toyota Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
Dec 16, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience with Joe Sloan at Priority Toyota Chesapeake! We're delighted to hear that he has consistently provided excellent service over the years. We appreciate your loyalty and look forward to continuing to serve you in the future!

Dec 16, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience with Joe Sloan at Priority Toyota Chesapeake! We're delighted to hear that he has consistently provided excellent service over the years. We appreciate your loyalty and look forward to continuing to serve you in the future!

December 15, 2024

Quality workmanship that has kept my 1999 vehicle running smoothly for years. It is worth it! More

by Pernell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy S.
Dec 16, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience, Pernell! We're delighted to hear that our team has kept your vehicle running smoothly for years. We appreciate your continued support of Priority Toyota Chesapeake, and we look forward to maintaining this level of service in the years ahead!

December 15, 2024

Kenyan was good to get all the services completed as scheduled and at the cost quoted. Kenyan consistently gives us good service, you need more than one Kenyan. More

by mericwill1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Dec 16, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Kenyan consistently provides excellent service at Priority Toyota Chesapeake! Thank you for your feedback, and we'll be sure to share your kind words with the team.

December 15, 2024

Very informative, very thoughtful to my needs Love the video of the work being done and recommended. Fair and needs were met More

by Tburnstoyota4 life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Dec 16, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience with us at Priority Toyota Chesapeake! We're glad to hear that our team was informative and attentive to your needs. It's great knowing the video updates were helpful too! We'll see you next time!

December 14, 2024

Professional service advisor set me up with a 1000 “waiting” appointment for a simple oil change. I left THREE HOURS LATER. As much as I like the personnel and the amenities (cafe and lounge) More

by D Bass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bozeman
Dec 16, 2024 -

Priority Toyota Chesapeake responded

Hello, Thank you for sharing your experience. While we're glad to know that you appreciated the amenities throughout your visit, we understand your frustration regarding longer-than-expected wait times. This is not reflective of the efficiency that we strive for within our service department, and I apologize for any inconvenience caused. If possible, I'd appreciate an opportunity to discuss this with you further to work together towards a more positive outcome, and to restore your confidence in our service. When you have a moment, please reach out directly. Thank you, Jose Ott - Service Manager - joseott@lithia.com

December 13, 2024

Very pleasant experience and Elmer, my salesman, was extremely helpful and put me in the right car with no pressure. More

by MelR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elmer Hipolito
Dec 13, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Elmer provided you with a pleasant and pressure-free experience at Priority Toyota Chesapeake. Thank you for sharing your feedback! Enjoy your new ride!

December 13, 2024

The dealership is a supportive organization. However the up charge on new cars or trucks is a turn off. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
Dec 16, 2024 -

Priority Toyota Chesapeake responded

Bob, we appreciate your feedback and are glad to hear you found our team supportive throughout your recent visit. We understand concerns regarding pricing, and we will use this feedback to make improvements in our customer experience moving forward. However, should you have any additional questions or concerns, please don't hesitate to reach out to our management team. Thank you for your review, we look forward to an opportunity to assist you again in the future!

December 12, 2024

There guys are very professional and very informative when it compares to vehicle purchasing. I totally recommend the group from the greeter to the controller they are top notch. Thanks guys I appreciat More

by Pierrefd1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Lagarenne, RYAN LANGEN
Dec 12, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that our team at Priority Toyota Chesapeake provided you with a top-notch experience! Thank you for recommending us and sharing your appreciation. Safe travels in your new vehicle!

December 12, 2024

The dealership and amenities are very nice. professional completing the work with a video inspection report. However the dealership is a very high volume dealership which can make service wait More

by jrwood74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Dec 12, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience with us. We understand your frustration and we apologize for any inconvenience caused due to longer-than-expected wait times. This is not reflective of the efficiency that we strive to provide within our service department, and we'll use this feedback to make improvements moving forward. Should you have additional questions or concerns, please don't hesitate to reach out! Take care, and safe travels ahead!

December 12, 2024

Easiest and most hassle free new car purchase I've ever made! Nickolaus could not have been more polite, understanding and helpful. No pressure. No add-ons I didn't want. He was totally up front throughout More

by pakearley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Balsamo, Nicholaus McElligott
Dec 13, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Nickolaus made your car-buying experience a smooth one at Priority Toyota Chesapeake. Thank you for sharing your positive feedback! Enjoy the new ride!

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