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Priority Toyota Chesapeake

Chesapeake, VA

4.5
1,202 Reviews

1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,202 reviews

December 16, 2024

I had an excellent vehicle shopping and purchasing experience with Kathy Guzman at Priority Toyota in Chesapeake, VA. I highly recommend visiting them if you are looking to purchase a Toyota. More

by Tim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Walter Diggs, Kathy Guzman
Dec 17, 2024 -

Priority Toyota Chesapeake responded

Tim, we're delighted to hear that Kathy made your experience at Priority Toyota Chesapeake a great one! Thank you for the recommendation and enjoy your new vehicle!

December 16, 2024

The service department was very responsive and followed through on what they promised. I was given a list of recommended service items that I could evaluate and decide which to have done at this visit. I More

by Preston Carraway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Moore
Dec 17, 2024 -

Priority Toyota Chesapeake responded

Preston, we're delighted to hear that our service department at Priority Toyota Chesapeake met your expectations and kept you informed throughout the process. Thank you for sharing your experience with us!

December 16, 2024

We were very pleased with the work provided on our vehicle. Great communication from the service department. More

by 4packerscp
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
Dec 17, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience! It's wonderful to hear that you were pleased with the service and communication from our team at Priority Toyota Chesapeake. Safe travels ahead!

December 15, 2024

Joe Sloan is the best. I needed a front license plate holder installed and he was able to take care of it same day. He is a great service advisor and I love dealing with More

by Toyota Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
Dec 16, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience with Joe Sloan at Priority Toyota Chesapeake! We're delighted to hear that he has consistently provided excellent service over the years. We appreciate your loyalty and look forward to continuing to serve you in the future!

Dec 16, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience with Joe Sloan at Priority Toyota Chesapeake! We're delighted to hear that he has consistently provided excellent service over the years. We appreciate your loyalty and look forward to continuing to serve you in the future!

December 15, 2024

Quality workmanship that has kept my 1999 vehicle running smoothly for years. It is worth it! More

by Pernell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy S.
Dec 16, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience, Pernell! We're delighted to hear that our team has kept your vehicle running smoothly for years. We appreciate your continued support of Priority Toyota Chesapeake, and we look forward to maintaining this level of service in the years ahead!

December 15, 2024

Kenyan was good to get all the services completed as scheduled and at the cost quoted. Kenyan consistently gives us good service, you need more than one Kenyan. More

by mericwill1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Dec 16, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Kenyan consistently provides excellent service at Priority Toyota Chesapeake! Thank you for your feedback, and we'll be sure to share your kind words with the team.

December 15, 2024

Very informative, very thoughtful to my needs Love the video of the work being done and recommended. Fair and needs were met More

by Tburnstoyota4 life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Dec 16, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience with us at Priority Toyota Chesapeake! We're glad to hear that our team was informative and attentive to your needs. It's great knowing the video updates were helpful too! We'll see you next time!

December 14, 2024

Professional service advisor set me up with a 1000 “waiting” appointment for a simple oil change. I left THREE HOURS LATER. As much as I like the personnel and the amenities (cafe and lounge) More

by D Bass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bozeman
Dec 16, 2024 -

Priority Toyota Chesapeake responded

Hello, Thank you for sharing your experience. While we're glad to know that you appreciated the amenities throughout your visit, we understand your frustration regarding longer-than-expected wait times. This is not reflective of the efficiency that we strive for within our service department, and I apologize for any inconvenience caused. If possible, I'd appreciate an opportunity to discuss this with you further to work together towards a more positive outcome, and to restore your confidence in our service. When you have a moment, please reach out directly. Thank you, Jose Ott - Service Manager - joseott@lithia.com

December 13, 2024

Very pleasant experience and Elmer, my salesman, was extremely helpful and put me in the right car with no pressure. More

by MelR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elmer Hipolito
Dec 13, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Elmer provided you with a pleasant and pressure-free experience at Priority Toyota Chesapeake. Thank you for sharing your feedback! Enjoy your new ride!

December 13, 2024

The dealership is a supportive organization. However the up charge on new cars or trucks is a turn off. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
Dec 16, 2024 -

Priority Toyota Chesapeake responded

Bob, we appreciate your feedback and are glad to hear you found our team supportive throughout your recent visit. We understand concerns regarding pricing, and we will use this feedback to make improvements in our customer experience moving forward. However, should you have any additional questions or concerns, please don't hesitate to reach out to our management team. Thank you for your review, we look forward to an opportunity to assist you again in the future!

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