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Priority Toyota Chesapeake

Chesapeake, VA

4.5
1,202 Reviews

1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,202 reviews

December 18, 2024

Great great service Joe Sloan is a great service manger Great asset to the company More

by Ajmeat01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
Dec 18, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience! We're delighted to hear that Joe made such a positive impact on your visit. We appreciate you choosing Priority Toyota Chesapeake for your automotive needs, and we look forward to an opportunity to serve you again in the future!

December 18, 2024

Tara took the time to understand the problem with my vehicle. She also worked with me to get the best discount for the work performed. More

by palompor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara S.
Dec 19, 2024 -

Priority Toyota Chesapeake responded

We're pleased to hear that Tara provided such attentive service and helped secure a great discount for you at Priority Toyota Chesapeake. Thank you for sharing your experience with us!

December 18, 2024

Things went well until the pickup. A worker asked who was in line for pickup only, asked me who my advisor was, then proceeded to let others people in line behind me go ahead of me. No More

by tasutton17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy
Dec 20, 2024 -

Priority Toyota Chesapeake responded

Thank you for bringing this to our attention. We apologize for the inconvenience during your pickup experience at Priority Toyota Chesapeake and appreciate your patience. We'd like to turn this experience around for you. Please reach out to me when the time allows. Jose Ott - Service Manager - joseott@lithia.com

December 17, 2024

There is no incentive for me to just to recommend your dealership. Really no diffence in comparison with other dealerships. They all play by the same play book. Too many middle person when purchasing a ve More

by franco5158
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Tara
Dec 19, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your feedback. We apologize for any inconvenience caused, and we understand frustrations regarding delays in service. We will use this to make improvements moving forward. However, our team strives to provide 100% customer satisfaction in all aspects of our service, and we'd appreciate an opportunity to address these concerns with you directly to restore your confidence in our service moving forward. Should you wish to discuss your experience further, please don't hesitate to reach out to my contact below at your earliest convenience. Thank you, Jose Ott - Service Manager - joseott@lithia.com

December 17, 2024

Excellent encouters with service manager, who was cordial and efficient, Also excellent were other personnel including the gentleman who met me in the garage and the gentleman who served me in foo More

by shelia.maye
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Rosean Kemp. if there are 2 Kemps. It was a male not female
Dec 17, 2024 -

Priority Toyota Chesapeake responded

Hello! We're delighted to hear about your positive experience with us at Priority Toyota Chesapeake! It's great to know that you received excellent service from our team and found our waiting area comfortable. Thank you for sharing your feedback!

December 17, 2024

Excelente servicio muy responsables y muy amables recomendable 100% buena comunicación servicio completo y a tiempo More

by Mejiakeydi7keydi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Dec 17, 2024 -

Priority Toyota Chesapeake responded

¡Gracias por la reseña! Nos alegra saber que tuvo una experiencia excelente con el equipo de Priority Toyota Chesapeake. Apreciamos su recomendación y estamos aquí para ayudarle en cualquier momento.

December 17, 2024

They are always so helpful and friendly. They keep you up to date about your car when you drop it off. More

by Moni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Dec 17, 2024 -

Priority Toyota Chesapeake responded

Moni, we're delighted to hear that our team at Priority Toyota Chesapeake has consistently provided helpful and friendly service throughout your experiences with us. Thank you for sharing your positive feedback! We look forward to an opportunity to serve you again in the future!

December 16, 2024

Service manager very proffesional and she kept me informed every step of the way. I also appreciated the video of work being performed on my vehicle. Never saw that being done by a dealership before More

by Sarge8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taryn Kemp
Dec 16, 2024 -

Priority Toyota Chesapeake responded

Hello! We're delighted to hear that our service manager and team at Priority Toyota Chesapeake provided a professional experience, complete with video updates! It's wonderful knowing we could earn your trust. Thank you for choosing us!

December 16, 2024

Quality service. Friendly personnel. Beautiful waiting area. Having a snack bar is nice. Great experience. More

by wpflyer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Dec 16, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear you enjoyed the quality service and amenities at Priority Toyota Chesapeake! Thank you for sharing your positive experience with us. We look forward to welcoming you back in the future!

December 16, 2024

I have been very disappointed with service dept. The Service writer I had in the pass didn't keep updated when I'm there for 3 hours. Until I had the pleasure the get Tara. She was great. I have bou More

by Jerry Aguilar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara
Dec 17, 2024 -

Priority Toyota Chesapeake responded

Jerry, we're delighted to hear that Tara provided you with such exceptional service at Priority Toyota Chesapeake. Your loyalty over the years means a lot to us, and we'll be sure to pass along your kind words! Looking forward to an opportunity to serve you again in the future!

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