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Priority Toyota Chesapeake

Chesapeake, VA

Overview
Reviews
4.5
1,087 Reviews
Call Dealership (757) 213-5000
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1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,087 reviews

November 09, 2024

Very good service. I was out near the time they said my service would be complete. I waited today. Comfortable waiting area. More

by ghemelt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meagan
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Nov 11, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience with us! We're happy to hear that our team provided timely service and that you found the waiting area to be comfortable. We appreciate your feedback and look forward to an opportunity to serve you again in the future!

November 08, 2024

Online and in person customer service was easy and great! Was able to take care of my car services with no mishaps or troubles. Jessie was a cool and respectful dude! Will definitely come back for future ser More

by Niah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
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Nov 08, 2024 -

Priority Toyota Chesapeake responded

Niah, we're delighted to hear that Jessie and the team at Priority Toyota Chesapeake provided you with such a smooth experience both online and in person. Thank you for choosing us, and we look forward to assisting with your future car services!

November 08, 2024

The dealership was very helpful and nice. They made sure everything was fixed right and correctly. More

by Nedmonds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Showers
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Nov 08, 2024 -

Priority Toyota Chesapeake responded

Thank you for taking the time to highlight our service at Priority Toyota Chesapeake! Providing helpful and friendly customer care is a top priority, and we're happy to hear it was reflected throughout your visit. We'll see you next time, take care!

November 08, 2024

Only reason I would is you have made a big difference in your service people More

by richardellis4474
Recommend Dealer
Yes
Employees Worked With
Jessy
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Nov 11, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your feedback! We're happy to hear that you've noticed an improvement in our customer service, and we appreciate you taking the time to highlight our efforts. We hope to have the opportunity to assist you again in the future! In the meantime, if you have any questions or concerns, please don't hesitate to reach out to our team.

November 07, 2024

I thought the wait time for an oil change and the replacement of two windshield wipers(with an appointment...almost 3hours) was too long. More

by cpvkid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
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Nov 11, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience. I understand your frustration, and I apologize for any inconvenience caused due to longer than expected wait times. We strive for efficiency within our service department therefore it's disappointing to know that we missed the mark here. Your feedback is valuable in helping us improve our customer experience moving forward, and we'll certainly address this with our team. However, should you have further concerns regarding your visit, please reach out directly at your convenience. Thank you, Jose Ott - Service Manager - joseott@lithia.com

November 07, 2024

They are the best dealership for buying cars and servicing cars. I also get my body work done with priority because I trust them. Everything about the dealership is top of the list. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Nov 08, 2024 -

Priority Toyota Chesapeake responded

Rob, we're delighted to hear that you trust Priority Toyota Chesapeake for all your car needs! Your kind words mean a lot to us, and we look forward to continuing our top-notch service. Thank you for choosing us!

November 07, 2024

The Service Representatives are friendly and professional. I guess you are reducing the paper trail, but I miss not getting the alignment printout and the multipoint checklist. After reviewing m More

by squirt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Nov 08, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your feedback! While we're glad to know that our team provided friendly and professional service, I apologize for any confusion regarding your oil change. When you have a moment, please reach out to my contact below so I can address these concerns with you directly to avoid miscommunication in future service visits. We appreciate your understanding regarding the alignment printout and multipoint checklist, and we'll use this feedback to improve our customer experience moving forward. Our team looks forward to an opportunity to serve you again in the future! Thank you, Jose Ott - Service Manager - joseott@lithia.com

November 07, 2024

White glove service. Giuseppe thanks for a great experience and I would go to Priority for my next vehicle purchase without a doubt. More

by Me
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giuseppe Lenzo
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Nov 08, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Giuseppe provided you with a top-notch experience at Priority Toyota Chesapeake! Thank you for your kind words, and we look forward to assisting you with your next vehicle purchase.

November 06, 2024

Clayton Porter is a great sales associate! Love that there are various customer waiting areas to include movie and cafeteria! More

by Dee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clayton Porter
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Nov 06, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear you enjoyed the amenities and had a positive experience with Clayton! We strive for absolute customer care, so it's great to know that this was reflected throughout your visit. Thank you for sharing your feedback, and we hope to see you again soon!

November 06, 2024

Muy buena hasta ahora todo todo anda bien espero que siga así como ahora gracias More

by Jorgomezv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelva Washington
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Nov 06, 2024 -

Priority Toyota Chesapeake responded

¡Gracias por compartir tu experiencia! Esperamos seguir cumpliendo con tus expectativas en Priority Toyota Chesapeake.

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