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Priority Toyota Chesapeake
Chesapeake, VA
1,202 Reviews
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Showing 1,202 reviews
April 15, 2022
Just came home from my wife buying a new 4 Runner. WORST EXPERIENCE EVER. Five and a half hours of my life I can t get back. Wasted my day off for that crap. They act like this was the first time th WORST EXPERIENCE EVER. Five and a half hours of my life I can t get back. Wasted my day off for that crap. They act like this was the first time they've ever sold a car. Salesman fine agreed to the deal within an hour. The rest was pure misery. Sit and wait. Finance sure with a credit rating of 780 they offered 3.1. Thanks but no thanks - credit union 1.9. Half way through getting it set up with CU the finance guy says "well I could do ..." Yeah, I see, you're not going to help, you're going to make that part of the negotiations I guess. I don't think so. Punishment - sit FOREVER. I WILL NEVER BUY HERE AGAIN! More
by nafguitar
Employees Worked With
Elmer Hipolito, Zeke Bodrick
March 16, 2022
Rip off dealership. Offered me $3500 less then anywhere else for my trade. Take your business somewhere else because the Sales Manager here is a joke who has no intent o Offered me $3500 less then anywhere else for my trade. Take your business somewhere else because the Sales Manager here is a joke who has no intent on working to make the customer happy. More
by Cabby1979
Employees Worked With
Lester Miller
December 22, 2021
Waiting for my red Prius to get delivered! Couldn't be happier. Elmer H. helped explain the difference between the models and I could get just what I wanted. Looking forward to pick up. happier. Elmer H. helped explain the difference between the models and I could get just what I wanted. Looking forward to pick up. More
by rsvreeland
Employees Worked With
Elmer Hipolito
December 21, 2021
Been dealing with Kenyan Mullen for over 15 years at Priority Toyota in Chesapeake, he is a wonderful friend and service adviser!!! He goes beyond and above for our family. Priority Toyota in Chesapeake, he is a wonderful friend and service adviser!!! He goes beyond and above for our family. More
by mkath36
Employees Worked With
Kenyan Mullen
November 12, 2021
Service department first tried to charge me to complete a recall on my tacoma, then lied and said they couldn't perform the recall when I refused to pay. The service manager, Connie was rude and unprofessio recall on my tacoma, then lied and said they couldn't perform the recall when I refused to pay. The service manager, Connie was rude and unprofessional. I tried to get a hold of the dealership manager but their customer service representative couldn't get anyone to take my phone call, I left a message with another manager and my call was never returned. I found Amber Alcaraz's information and sent her an email not once but twice and after 3 weeks I have not received a response. I will not buy a vehicle from this dealership ever again and I would advise you to shop elsewhere. They do not care about customer service, they just pretend to on websites like this. More
by Tacoma Recall
Employees Worked With
Adam Brown, Aaron Rainey, Amber Alcaraz
November 03, 2021
Over 3 hours waiting for an oil change and tire rotation, something I can do at home in 30 min. xxxx poor service as well waited 20 min just for someone to talk to me. This is all while I had an appointment. something I can do at home in 30 min. xxxx poor service as well waited 20 min just for someone to talk to me. This is all while I had an appointment. Why make appointments if you can't keep close to them. More
by jklettke8686
Employees Worked With
Tammy Berry
October 29, 2021
They have started charging over MSRP. Sales team did not let us know until we were at the dealership. Drove over two hours to try and get a car. They need to be upfront with pricing especially when couples let us know until we were at the dealership. Drove over two hours to try and get a car. They need to be upfront with pricing especially when couples with kids are from out of town. The amount of frustration after hearing that the market adjustment pricing is in effect. Do not use Priority. Had a bad experience with the service department at Priority as well. More
by davidbarr_66213
Employees Worked With
Unknow Sales Person, the First one was very professional
October 25, 2021
Priority Toyota is extremely good in SELLING cars however very POOR in the Service Department. I bought my 3rd car here because the attention and support I received after I bought my cars. I won't think t very POOR in the Service Department. I bought my 3rd car here because the attention and support I received after I bought my cars. I won't think twice next time. Not once but now twice I had the worst service in my life. 1st time they send me off after an inspection and my car came to a complete stop in the middle of no where. I had to have my car towed. It wS the battery. According to them batteries is not part of an inspection. Brand new car with 8k miles. 2nd time made an appointment for 20 miles check up. One hour in and my car has not been worked on yet. I have two ahead of me. Something is definitely wrong. This is Not what it use to be! More
by Ruby
Employees Worked With
Miranda Godfrey
