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Priority Toyota Chesapeake

Chesapeake, VA

4.5
1,199 Reviews

1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,199 reviews

December 24, 2024

Priority Toyota chesapeake is the best car dealership i have used to service my car & my mother's car for 30 years. Christian Morales is an outstanding assistant service manager. More

by xx.rohan9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Morales is truly outstanding
Dec 24, 2024 -

Priority Toyota Chesapeake responded

Thank you for your continued support and kind words about Christian and the team at Priority Toyota Chesapeake! We're delighted to be your go-to dealership for 30 years and we look forward to maintaining this level of service in future visits!

December 24, 2024

Kenyan's customer service was great. I'm always satisfied when I come to Priority Toyota. More

by Butterfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Dec 26, 2024 -

Priority Toyota Chesapeake responded

Thank you for taking the time to share your experience! We're happy to hear that Kenyan provided top-notch service, and that our service consistently meets expectations. Looking forward to an opportunity to serve you again in the future at Priority Toyota Chesapeake!

December 24, 2024

My appointment took entirely too long for a simple oil and filter change. The dealership did not top off my other fluids such as my windshield wiper fluid and did not re-set my maintenance required notif More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julia Greener
Dec 27, 2024 -

Priority Toyota Chesapeake responded

Hello Sam, Thank you for sharing your experience. We understand your frustration, and we apologize for any inconvenience caused throughout your service appointment. This level of service is not indicative of the efficient and thorough maintenance that we strive to provide, and we will use this feedback to make improvements moving forward. However, should you wish to discuss your experience further, please don't hesitate to reach out directly at your earliest convenience. We'd greatly appreciate an opportunity to address these concerns and restore your confidence in our service. Thank you, Jose Ott - Service Manager - joseott@lithia.com

December 24, 2024

Need to go back to the teams that the service desk were divided into, the new way isn’t working. But your staff is amazing and handle the excessive workload with professionalism and grace. More

by 2002.garcia.elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dealt with Julia.
Dec 27, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your feedback! While we're glad to know that our team provided professionalism, we apologize for any inconvenience caused throughout your recent visit. Your feedback will be used to make improvements moving forward; however, should you wish to discuss your experience in more detail, please don't hesitate to reach out to our team at your earliest convenience. Thank you, Jose Ott - Service Manager - joseott@lithia.com

December 23, 2024

We've bought multiple cars for our family here, and had good experiences with the service department. More

by saracauthenlandfear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan, Kristen Wollesen
Dec 23, 2024 -

Priority Toyota Chesapeake responded

Thank you for choosing Priority Toyota Chesapeake for your family's car needs! We're delighted to hear about your positive experiences with both our sales and service departments. We look forward to serving you again in the future!

December 23, 2024

Great representative, not pressured to have additional repairs done. Walked the show room with no pressure. I bought my truck at a different dealer, but castrated poorly so I bring it here and it's been More

by C24IaHawks1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
Dec 23, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your feedback! We're glad to hear that our team provided a pressure-free experience, and we appreciate your continued support. Should you have any questions regarding your oil changes, please don't hesitate to reach out to our team. We look forward to assisting with any future vehicle needs at Priority Toyota Chesapeake!

December 23, 2024

Staff is always helpful and warm. The best of all is Kenyan. I trust his opinion and he is always been one of the best service managers I’ve worked with. And I’ve been in and out the More

by dreaaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Dec 24, 2024 -

Priority Toyota Chesapeake responded

Thank you for your continued trust and support since 1991! We're delighted to hear that Kenyan and the team at Priority Toyota Chesapeake have consistently provided helpful service. We look forward to serving you again in the future!

December 22, 2024

Brought car in for service. Overall experience was excellent. Service representative, Julia was great; friendly and professional. She kept me well informed of vehicle status. More

by buster5249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Greener
Dec 23, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your positive experience with us at Priority Toyota Chesapeake! We're delighted to hear that Julia provided excellent service and kept you informed throughout the process. We appreciate your feedback and look forward to serving you again in the future!

December 22, 2024

My experience is always a positive one with the dealership! The staff is efficient, knowledgeable and friendly! It's very nice that they have a movie room and a little cafe as that makes the wait m More

by betbelkel1258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Morales - Service Dept.
Dec 23, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your positive experience with Priority Toyota Chesapeake! We're delighted to hear that our amenities and transparent service made your visit enjoyable. We appreciate the feedback and look forward to serving you again in the future!

December 21, 2024

Ive coming to Toyota Service Center, for three years very please and also customer friendly. Thank you More

by dr.reneemartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley More
Dec 23, 2024 -

Priority Toyota Chesapeake responded

Hello! We're delighted to hear that you've been pleased with our service at Priority Toyota Chesapeake over the years! Thank you for your continued trust and support!

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