Back

Priority Toyota Chesapeake

Chesapeake, VA

4.5
1,201 Reviews

1800 Greenbrier Parkway

Chesapeake, VA

23320

Directions

By Type

Showing 1,201 reviews

October 15, 2024

Dealership didn’t provide updates had to call to see if vehicle was done before closing. Based on update once I finally got ahold of someone. I could have picked my car well before closing time. I wasn’t a More

by ridleydarnae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Sloan
Oct 17, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience. I understand your frustration regarding the lack of communication, and I apologize that we failed to meet our usual standards of service in this instance. Should you wish to discuss your experience further, or if you have additional concerns, please don't hesitate to reach out directly at your earliest convenience. Thank you, Jose Ott - Service Manager - joseott@lithia.com

October 15, 2024

It was a great experience! I was in and out in a timely manner and would recommend Priority Toyota to anyone! More

by corriew15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnard
Oct 15, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear you had a great experience with us at Priority Toyota Chesapeake! Thank you for recommending us, and we look forward to serving you again in the future.

October 14, 2024

This dealership does excellent work. Kenyan is always professional and considerate. The repairs and maintenance are done right the first time. More

by Blanche
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Oct 15, 2024 -

Priority Toyota Chesapeake responded

Blanche, thank you for the positive feedback! We're glad to hear that Kenyan and our team at Priority Toyota Chesapeake provided excellent service. We appreciate your support and hope to assist you again in the future!

October 14, 2024

Kenyon Mullen is a first rate Professional! !! He always provides EXCELLENT customer service. He has been doing that for a number of years and he continues to provide that kind of service. More

by docrivers_703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Oct 15, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Kenyon consistently delivers excellent service at Priority Toyota Chesapeake! Thank you for sharing your positive experience, and we look forward to serving you again in the future.

October 14, 2024

Great people to work with and service department is great,, keeps you informed and in and out as quick as possible More

by R.harrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen, Dan Yohn
Oct 14, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that our service department at Priority Toyota Chesapeake kept you informed and made your visit efficient. Thank you for sharing your experience! We hope to assist you again in the future!

Oct 14, 2024 -

R.harrell responded

Kenyan is the best!!!

October 13, 2024

Great service and care was completed by end of day. This was for 30,000mile service More

by JenRiddick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Oct 14, 2024 -

Priority Toyota Chesapeake responded

We're glad to know that our team provided efficient service at Priority Toyota Chesapeake! Thank you for sharing your feedback, we hope to serve you again in the future.

October 13, 2024

The service department has improved since COVID and is now what I remembered it to be a decade ago. Wait lines aren’t as long and usually wait times aren’t that long if you are waiting on your car. More

by leliavann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giuseppe Lenzo
Oct 14, 2024 -

Priority Toyota Chesapeake responded

Thank you for noticing the improvements in our service department at Priority Toyota Chesapeake! We're glad to hear that your experience with us has been positive and efficient. We appreciate your feedback and look forward to serving you again soon!

October 13, 2024

Always courteous and friendly. Kenyan is straightforward and he keeps me informed. I trust what he tells me about my car, if I NEED to have this service right now, or can it wait More

by Obrn1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Oct 14, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience with us at Priority Toyota Chesapeake! We're glad to hear that Kenyan has earned your trust and keeps you well-informed about your car's needs. We appreciate the feedback and look forward to serving you again in the future!

October 12, 2024

Professional, Polite, Fast, Though, AWESOME bay s always clean and so is the office area. More

by Kalucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Oct 14, 2024 -

Priority Toyota Chesapeake responded

We appreciate you taking the time to highlight our team's efforts throughout your visit at Priority Toyota Chesapeake! We look forward to the opportunity to serve you again in the future. Safe travels!

October 12, 2024

As usual I was treated fairly and with a friendly dignity. Amazing waiting area for service. I will say I don't care for having to stand in line in the middle of a big lobby to get a service advisor. More

by Jpjacobs070549
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
Oct 14, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience! We're glad to hear that your service visit was positive at Priority Toyota Chesapeake, despite the wait in line. We appreciate your feedback as this will be used to improve our customer experience moving forward, and we hope to have the opportunity to serve you again in the future!

...
28
...