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Priority Toyota Chesapeake

Chesapeake, VA

Overview
Reviews
4.5
1,201 Reviews
Call Dealership (757) 213-5000
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1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,201 reviews

October 21, 2024

It was Frances Woolard. It was an extremely long day.. Kenyan is great service associaye. More

by Wewoolard@cox.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Oct 21, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience. While we apologize for any inconvenience caused by the long day, we're glad that Kenyan could efficiently assist with your vehicle's maintenance needs at Priority Toyota Chesapeake. We appreciate you choosing us, and we look forward to an opportunity to serve you again in the future!

October 21, 2024

Joe Sloan is my service advisor and he is friendly, efficient and thorough. And I am usually out ahead of time. More

by tejs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
Report | Print
Oct 21, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Joe has been providing you with friendly and efficient service at Priority Toyota Chesapeake. Thank you for sharing your experience, and we look forward to serving you again soon!

October 20, 2024

Quick and thorough service every time. I also enjoy the customer lounge food and free coffee! More

by svonmosch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Yohn
Report | Print
Oct 21, 2024 -

Priority Toyota Chesapeake responded

We're so glad to know that you appreciate our service and amenities at Priority Toyota Chesapeake! Thank you for sharing your experience, we hope to serve you again in the future!

October 19, 2024

Everybody is friendly it’s clean. You can get comfortable if you have to be there for a while. More

by hart2heartincorporated
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keisha?
Report | Print
Oct 21, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your kind feedback! We're so glad to know that you appreciated the service and amenities throughout your time with us at Priority Toyota Chesapeake. We look forward to an opportunity to serve you again in the future - take care!

October 19, 2024

Excellent service representatives and lovely, spacious waiting room with a variety of amenities. All employees are friendly and helpful. More

by Paula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bozema? Also Kenyan Mullen
Report | Print
Oct 21, 2024 -

Priority Toyota Chesapeake responded

Paula, we're delighted to hear you enjoyed the service and amenities at Priority Toyota Chesapeake. Thank you for sharing your experience with us! Come see us again for any future vehicle needs.

October 19, 2024

The day I arrived for service Priority was very busy but got me out in a reasonable amount of time. More

by Robert Wood
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember her name and she does not appear to be on your list
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Oct 21, 2024 -

Priority Toyota Chesapeake responded

Robert, thank you for sharing your experience. We're glad to know that our team provided you with timely service, despite such a busy day. We appreciate you trusting us with your vehicle's maintenance needs, and we look forward to serving you again in the future!

October 19, 2024

Very thorough in diagnosis finding all problems and explaining all problems. Good doing business withe service department. More

by Dvipond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Oct 21, 2024 -

Priority Toyota Chesapeake responded

Thank you for the positive feedback! We're glad to hear that our service department at Priority Toyota Chesapeake provided a thorough and clear diagnosis. We appreciate your business and look forward to serving you again!

October 18, 2024

Technician report was hard to understand audio. Tech spoke too fast. Approval system was sketchy and did not work well. More

by mjsarros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Oct 21, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience. We apologize for any inconvenience caused and will work to improve our communication process moving forward. Your feedback is valuable, and we appreciate your patience as we address these issues. Should you wish to discuss your experience in more detail, please don't hesitate to reach out directly at your convenience. Thank you, Jose Ott - Service Manager - joseott@lithia.com

October 18, 2024

Kenyan is the very best service advisor and always tries to take care of his customers. He has the best customer service!! More

by Rktvolz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Oct 18, 2024 -

Priority Toyota Chesapeake responded

Hello! We're happy to hear that Kenyan provided top-notch service at Priority Toyota Chesapeake! Thank you for sharing your experience with us. We look forward to serving you again in the future!

October 18, 2024

Was a quick experience, felt like I received a fair price for what I was looking for. Only issue I had was how poor the detailing was. I was the first to look at this truck and made the deal the same day and More

by SomeTundraGuy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen perez, Joe Sloan, Jorge Alvarez
Report | Print
Oct 18, 2024 -

Priority Toyota Chesapeake responded

Hello! Thank you for sharing your feedback about Priority Toyota Chesapeake. We're glad to hear that the overall experience was quick and fair, but we apologize for any disappointment with the detailing. We look forward to serving you better in the future!

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