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Priority Toyota Chesapeake

Chesapeake, VA

Overview
Reviews
4.5
1,189 Reviews
Call Dealership (757) 213-5000
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1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,189 reviews

December 30, 2024

Great experience,everyone who I met,AJ in Sales,Nancy in the Service Dept. & Car Rental asociate were very helpful. Great to have a cafe,theater and place work on my computer ! More

by j.lucyjr11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Showers
Report | Print
Dec 30, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your feedback! We're delighted to hear you had a great experience with our team, and it's wonderful that you enjoyed the amenities as well. We look forward to an opportunity to serve you again in the future! Safe travels ahead!

December 30, 2024

The service was good but the waiting was too long even I have an appointment. More

by delamarmarta79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know the person
Report | Print
Dec 31, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience. While we're glad to know that our team provided quality service, we apologize for any inconvenience caused regarding longer-than-expected wait times. This level of service is not reflective of the efficiency and absolute customer care that my team strives to provide, and we will use this feedback to make improvements moving forward. In the meantime, should you wish to discuss your experience further, please don't hesitate to reach out directly at a time that suits you best. Thank you, Jose Ott - Service Manager - joseott@lithia.com

December 29, 2024

Service dept is excellent. I am always taken care of. Wish mgmt was more available. More

by hayesga2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giuseppe Lenzo, Kenyan Mullen
Report | Print
Dec 30, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience! We're happy to hear that our team consistently provides excellent service, ensuring your vehicle is taken care of. If we can be of additional assistance, please don't hesitate to reach out. We look forward to an opportunity to serve you again in the future at Priority Toyota Chesapeake!

December 28, 2024

Kenyan and Giuseppe are the best! They provide top tier service every time! We appreciate their long standing superb customer service with our family More

by lesliecristea
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Dec 30, 2024 -

Priority Toyota Chesapeake responded

Thank you for recognizing Kenyan and Giuseppe's exceptional service at Priority Toyota Chesapeake! We're delighted to hear that they've consistently provided superb customer care for your family. We appreciate your support and look forward to serving you again in the future!

December 27, 2024

I had my 2016 Corolla serviced for oil change, tire rotation, etc. but I noticed that the tires weren't rotated yet I was charged for the service. This is not their normal high standard of service. More

by Q-Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley More
Report | Print
Dec 30, 2024 -

Priority Toyota Chesapeake responded

Hello, Thank you for sharing your experience and bringing this matter to our attention. We understand your frustration and we apologize for any inconvenience this may have caused. This is certainly not indicative of my team's standards regarding thorough maintenance and absolute customer care, and we'd appreciate an opportunity to make things right here. At your convenience, please reach out directly so we can work together towards a proper resolution. Thank you, Jose Ott - Service Manager - joseott@lithia.com

December 27, 2024

Exceptional service and people. Polite and professional. Why do I have to type 15 words? More

by Muddy 168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy…? Sits next to Joe., Joe Sloan
Report | Print
Dec 27, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience! We're happy to hear that our team provided exceptional service throughout your visit, and we appreciate you taking the time to highlight their professionalism. Looking forward to an opportunity to serve you again in the future at Priority Toyota Chesapeake!

December 27, 2024

Customer service is top notch. The scheduling leaves a bit to be desired. Dropped the truck off and was told it would be done that day. They ended up being short staffed and couldn More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley More
Report | Print
Dec 30, 2024 -

Priority Toyota Chesapeake responded

Hello James, Thank you for sharing your experience! We're glad to hear that our team provided top-notch service, and we appreciate your patience and understanding regarding scheduling delays. We look forward to welcoming you back for future service visits, however; should you have additional questions or concerns, please don't hesitate to reach out to our team.

December 26, 2024

I wrote in the other review the customer service I didn’t receive was horrible! The person I had to work with was too preoccupied to let me know my vehicle was ready and had me sitting for additional 30-45 m More

by alainawood11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Greener
Report | Print
Dec 30, 2024 -

Priority Toyota Chesapeake responded

Hello, Thank you for sharing this feedback. We understand your frustration, and we apologize for any inconvenience caused. This level of service is not reflective of the efficiency that we strive to provide, and we appreciate you bringing this matter to our attention. While we will use this feedback to make improvements moving forward, should you wish to discuss your experience further, please don't hesitate to reach out to our management team.

December 26, 2024

Everyone is pleasant and the lead team kept me informed about every step regarding my vehicle. More

by Smcintyre2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RoSean
Report | Print
Dec 27, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience! We're delighted to hear that our team provided top-notch service, and kept you informed throughout the process. We appreciate your support, and we look forward to an opportunity to serve you again in the future at Priority Toyota Chesapeake!

December 25, 2024

Good job everybody and Happy holidays and enjoy your days off. See you next year More

by olgacaalim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnard
Report | Print
Dec 26, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your positive feedback! We're happy to hear that our team met expectations regarding your service visit. We're looking forward to assisting you again in the new year! Happy Holidays!

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