Priority Toyota Chesapeake

Service was very quick and communication was excellent. Nancy was very pleasant and friendly to deal with. Nancy was very pleasant and friendly to deal with. More

The service rep was very courteous, helpful and explained my options well. The waiting area was very well kept. explained my options well. The waiting area was very well kept. More

1 2 3 4 5 6 7 8 9 10 11 12 13 14 No. ......... ......... More

Always a pleasant experience coming in for service and dealing with Joe Sloan my service writer. No surprises and work is done correctly. dealing with Joe Sloan my service writer. No surprises and work is done correctly. More

Like the dealership but almost 2 hours for an oil change and tire rotation is ridiculous. and tire rotation is ridiculous. More

Fantastic maintenance and customer service. I never used dealership maintenance until I bought from Priority back in 2018. This dealership, from sales to parts to service is simply top shelf. I never used dealership maintenance until I bought from Priority back in 2018. This dealership, from sales to parts to service is simply top shelf. I will be buying and maintaining my vehicles at Priority Toyota. More

I needed a state inspection and Jessie was able to get my 4Runner inspected with no problems. The whole process was fully explained, and I opted to wait. I enjoyed the free coffee and probably the best break 4Runner inspected with no problems. The whole process was fully explained, and I opted to wait. I enjoyed the free coffee and probably the best breakfast burrito I’ve ever had! The cafe staff were very friendly and hooked me up with a primo seat in the WiFi lounge so I could work on some business. The text messaging with my service rep, Jessie, and the video and recommendations were timely, convenient, and very user-friendly. I thought the recommendations for further service might have been a little early for my vehicle (I have 30,750 miles on the 2021 4Runner), Jessie took the time to fully explain the recommendations and why they are beneficial. He agreed with my choices since I have a service interval coming up in less than 6 months. I’d gotten there in the morning about 10 minutes before it opened, along with a throng of other Priority customers, but got in at 7 am and I was out and on my way by 9:30am! I was very pleased since there was a lot of business going on that day. Jessie and the whole service team were friendly, and conscientious of the customers’ experience. I will continue to work with Priority Toyota to take care of my 4Runner! More

Always a good job. Check-in has gotten ridiculously slow. But, Kenyan is a rock star and the reason we put up with it. Check-in has gotten ridiculously slow. But, Kenyan is a rock star and the reason we put up with it. More

From Troy Clifton to Bonnie Larowe. I was treated great and kept informed. I’m happy I was treated great and kept informed. I’m happy More

The dealership itself was clean. All the employees were friendly and extremely helpful. The car I got is in great condition and cleaned before I left. All the employees were friendly and extremely helpful. The car I got is in great condition and cleaned before I left. More