Priority Toyota Chesapeake

Mr. Sean Yancey is fantastic. He’s professional patient and knowledgeable. It was my time in the service department, he made sure it went smoothly. and knowledgeable. It was my time in the service department, he made sure it went smoothly. More

My car wouldn't start (electric). I did not realize the auxiliary battery had to have a decent charge on it to engage the main battery. According to Virginia DMV they have to monitor I did not realize the auxiliary battery had to have a decent charge on it to engage the main battery. According to Virginia DMV they have to monitor my mileage for payment of road tax. All electric cars must install a WiFi transmitter on their OBD detector connection. Since I had a back operation my car had sat for 20 days (I was not medically cleared to drive). The little device drained my auxiliary battery. Car was towed to the dealer and the issues was addressed properly and battery charged. My interaction with the service department was outstanding and Nancy Showers (my service contact) took the time to explain in detail the issue and suggested adding trickle charger to the battery. I can now drive and charge both batteries regularly. The issue is resolved by driving more frequently and charging the car batteries together using the main charger connection. I did my own test, measuring the aux, battery before and after the initiation of car charge. Sure enough the main car charger charges both batteries together, no need to charge the aux. battery separately unless I will not be driving very often. My other option is to remove the monitor device from the OBD connection and remembering to re-install it before I drive. I want to complement the service department for their professional and complete explanation of the issue. Also Nancy should receive a pat on the back (at least) for her polite and technical explanation of my issues. I have recently bought two new cars, a 2023 BZ4X and a 2024 Camry XSE (both in 2023) from Priority and with good Service and Sales I will soon buy my next vehicle, a used truck, from them. These days it's hard to find a good service and sales department at the same location. I found both at Priority Toyota, Chesapeake. P.S Mary and Dakota (also in Sales) deserve a "pat on the back too!" All my interactions with the staff has been professional and courteous. I do not like change, so Nancy and Mary will be my main "go to persons." Keep up the good work!, "I'll be back," that's an Arnold quote !! More

Very good service. I was out near the time they said my service would be complete. I waited today. Comfortable waiting area. I was out near the time they said my service would be complete. I waited today. Comfortable waiting area. More

Only reason I would is you have made a big difference in your service people your service people More

Online and in person customer service was easy and great! Was able to take care of my car services with no mishaps or troubles. Jessie was a cool and respectful dude! Will definitely come back for future ser Was able to take care of my car services with no mishaps or troubles. Jessie was a cool and respectful dude! Will definitely come back for future services! More

The dealership was very helpful and nice. They made sure everything was fixed right and correctly. They made sure everything was fixed right and correctly. More

They are the best dealership for buying cars and servicing cars. I also get my body work done with priority because I trust them. Everything about the dealership is top of the list. servicing cars. I also get my body work done with priority because I trust them. Everything about the dealership is top of the list. More

The Service Representatives are friendly and professional. I guess you are reducing the paper trail, but I miss not getting the alignment printout and the multipoint checklist. After reviewing m professional. I guess you are reducing the paper trail, but I miss not getting the alignment printout and the multipoint checklist. After reviewing my receipt, I was surprised that I was charged for my oil change, even though it says free oil change for life! I’ll be checking that today. More

White glove service. Giuseppe thanks for a great experience and I would go to Priority for my next vehicle purchase without a doubt. Giuseppe thanks for a great experience and I would go to Priority for my next vehicle purchase without a doubt. More

I thought the wait time for an oil change and the replacement of two windshield wipers(with an appointment...almost 3hours) was too long. replacement of two windshield wipers(with an appointment...almost 3hours) was too long. More