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Priority Toyota Chesapeake

Chesapeake, VA

Overview
Reviews
4.5
1,089 Reviews
Call Dealership (757) 213-5000
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1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,089 reviews

October 17, 2024

Good people only problem was the 5 hour wait for a 5000 mile maintenance on a Tacoma. It would have been nice to know it was going to take that long I would have left and got it later. When I dropped it of More

by pjr21884
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Oct 18, 2024 -

Priority Toyota Chesapeake responded

Hello, Thank you for sharing your experience. We apologize for the unexpected wait time during your Tacoma's maintenance, as we strive to provide timely service and clear communication. Your feedback is valuable, and we'll work on improving our scheduling process to better inform customers in the future. If there's anything else you'd like to discuss or if you have further questions, please feel free to reach out. Thank you, Jose Ott - Service Manager - joseott@lithia.com

October 16, 2024

Nancy was a great service advisor, took a little longer than we thought but happy with the service. More

by carcins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy, Kenyan Mullen, Joe Sloan
Report | Print
Oct 16, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience and highlighting Nancy's efforts! While we're glad to know that you are satisfied with the service received, we apologize for the extended wait time you experienced. Your feedback is valuable in helping us improve our overall customer experience, and we appreciate you bringing this to our attention. We look forward to an opportunity to serve you again in the future at Priority Toyota Chesapeake!

October 16, 2024

My assistant service manager was fantastic! He kept me well informed and was pleasant to chat with. More

by shawnbowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Oct 16, 2024 -

Priority Toyota Chesapeake responded

We're so glad to know that our service team provided you with the absolute customer care that we strive for at Priority Toyota Chesapeake. Thank you for sharing your experience! We look forward to an opportunity to serve you again in the future!

October 16, 2024

Service Manager was very helpful in getting car and truck state inspections and needed repairs completed More

by flyersfan-72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Przybyl
Report | Print
Oct 17, 2024 -

Priority Toyota Chesapeake responded

Hi! Thank you for sharing your experience with us! We're glad to hear that our Service Manager at Priority Toyota Chesapeake was able to assist with your inspections and repairs. We appreciate the feedback and look forward to serving you again in the future!

October 16, 2024

I've been coming to this service department for 10 years +. I'm very satisfied with the work they do. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen, Danielle Barnard
Report | Print
Oct 17, 2024 -

Priority Toyota Chesapeake responded

Hi Frank! Thank you for your loyalty and trust in Priority Toyota Chesapeake over the years! We're delighted to know you're satisfied with our service. Looking forward to serving you for many more years!

October 15, 2024

Dealership didn’t provide updates had to call to see if vehicle was done before closing. Based on update once I finally got ahold of someone. I could have picked my car well before closing time. I wasn’t a More

by ridleydarnae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Sloan
Report | Print
Oct 17, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience. I understand your frustration regarding the lack of communication, and I apologize that we failed to meet our usual standards of service in this instance. Should you wish to discuss your experience further, or if you have additional concerns, please don't hesitate to reach out directly at your earliest convenience. Thank you, Jose Ott - Service Manager - joseott@lithia.com

October 15, 2024

It was a great experience! I was in and out in a timely manner and would recommend Priority Toyota to anyone! More

by corriew15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnard
Report | Print
Oct 15, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear you had a great experience with us at Priority Toyota Chesapeake! Thank you for recommending us, and we look forward to serving you again in the future.

October 15, 2024

I take my Toyota Camry there for my services as I bought it from there 5 years ago. More

by kleanbsf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
Report | Print
Oct 15, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience! We appreciate your continued support of our service department, and we look forward to assisting with your Camry's maintenance in the years ahead.

October 15, 2024

Friendly and eager to meet all your service requirements. Personnel all pleasant. Waiting room more than adequate. Great eifi More

by tom.beda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan , Joe Sloan
Report | Print
Oct 15, 2024 -

Priority Toyota Chesapeake responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Priority Toyota Chesapeake met your service needs and that you enjoyed our amenities. We appreciate your support and look forward to an opportunity to assist you again in the future!

October 14, 2024

This dealership does excellent work. Kenyan is always professional and considerate. The repairs and maintenance are done right the first time. More

by Blanche
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Oct 15, 2024 -

Priority Toyota Chesapeake responded

Blanche, thank you for the positive feedback! We're glad to hear that Kenyan and our team at Priority Toyota Chesapeake provided excellent service. We appreciate your support and hope to assist you again in the future!

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