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Priority Toyota Chesapeake

Chesapeake, VA

Overview
Reviews
4.5
1,088 Reviews
Call Dealership (757) 213-5000
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1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,088 reviews

October 25, 2024

The. drop off could use some major improvements. My appointment was at 1000. Got there at 0940, only to talk to an advisor in the building at 1027. More

by vvteclove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Oct 29, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your feedback with us. We apologize for the wait time during your visit, and we appreciate your patience. We'll address this issue with our team to ensure a smoother experience for our customers moving forward. However, should you have further questions or concerns, please don't hesitate to reach out to our management team. We look forward to an opportunity to assist you in the future and restore your confidence in our efficiency.

October 24, 2024

Jesse was an amazing customer service representative. He was clear and transparent in what the recommendations were and helped in every was that he could. Very happy with my service. More

by Review
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse, Service Department
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Oct 24, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Jesse provided such excellent service at Priority Toyota Chesapeake! It's great to know you had a positive experience with clear and transparent communication. Thank you for sharing your feedback!

October 24, 2024

Great survace and friendly. Wanted a little longer than I wanterd but the shuttle rinse too and from my house was great More

by Bender.ma.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnard
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Oct 24, 2024 -

Priority Toyota Chesapeake responded

Thank you for your feedback! We're glad to hear that the shuttle service made your visit more convenient at Priority Toyota Chesapeake. We appreciate your patience and look forward to serving you again in the future!

October 24, 2024

Meagan takes awesome care of me. .. I wouldn't deal with any other service advisor... And the food in the Cafe is wonderful 😋... More

by Elizabeth
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Meagan Budde
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Oct 25, 2024 -

Priority Toyota Chesapeake responded

Elizabeth, we're delighted to hear that Meagan and the team at Priority Toyota Chesapeake are taking such great care of you! Thank you for taking the time to highlight our service and amenities, we truly appreciate the support!

October 24, 2024

Professional, did not try to oversell. Car ready when promised video of progress very helpful More

by Clwalsto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy showers
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Oct 25, 2024 -

Priority Toyota Chesapeake responded

We appreciate you taking the time to share your positive feedback regarding your experience at Priority Toyota Chesapeake! It's great to know that our team provided transparent and professional service throughout your visit. We hope to serve you again in the future, take care!

October 24, 2024

This dealership employees are courteous and considerate of their clients. I appreciate how clear they were with expectations . Special thanks to Sean for being considerate and professional. More

by Gailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Yancy
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Oct 25, 2024 -

Priority Toyota Chesapeake responded

Gailey, we're delighted to hear that Sean and the team at Priority Toyota Chesapeake provided you with courteous and clear service. Thank you for sharing your experience!

October 24, 2024

My experience at Priority is always GOOD. Now that I found that Senior Day is Monday, I will come on Monday more often. I will always LOVE Wednesday for the omelet and the manicure. More

by Merrytraveler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele, Kenyan Mullen
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Oct 25, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that you enjoy your visits and the special perks at Priority Toyota Chesapeake! It's great knowing our Senior Day, omelets, and manicures make your experience even better. We look forward to serving you in the future - thank you for your review!

October 24, 2024

I really liked Joe’s customer service. He was very informative. The man that looks at the tires was very helpful as well. I would recommend them both for employee of the month. More

by Gail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
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Oct 25, 2024 -

Priority Toyota Chesapeake responded

Gail, we're delighted to hear that Joe, and our service team provided you with excellent customer care at Priority Toyota Chesapeake. Thank you for the recommendation, we hope to serve you again in the future!

October 24, 2024

Things were a bit confused this time. Some sort of technical glitch with the check in ipads.Things very backed up! More

by dahauser220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan
Report | Print
Oct 28, 2024 -

Priority Toyota Chesapeake responded

Thank you for taking the time to share your experience and bring this to our attention. I regret to learn of any inconvenience caused throughout your time with us, and I understand your concern. While we'll work on improving these issues immediately, should you wish to discuss your experience in more detail, or if you have further concerns, please don't hesitate to reach out directly at your earliest convenience. We look forward to an opportunity to restore your confidence in our service in future visits. Thank you, Jose Ott - Service Manager - joseott@lithia.com

October 23, 2024

Customer service on the gold team was outstanding and I was completely satisfied. I will continue to shop at your location thanks More

by Michaelransom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen, Zeke Bodrick
Report | Print
Oct 23, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that the gold team provided outstanding service at Priority Toyota Chesapeake! Thank you for your continued support, we look forward to assisting you again in the future.

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