Back

Priority Toyota Chesapeake

Chesapeake, VA

4.5
1,088 Reviews

1800 Greenbrier Parkway

Chesapeake, VA

23320

Directions

By Type

Showing 1,088 reviews

October 27, 2024

Nice employees, fast service and reasonable prices. I have been a Priority customer for many years. Never had a bad experience there. More

by jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Rainey, Aaron Rainey
Oct 28, 2024 -

Priority Toyota Chesapeake responded

Jim, we're delighted to hear that you've consistently had positive experiences with us at Priority Toyota Chesapeake. Thank you for your continued support over the years, we truly appreciate your kind feedback!

October 27, 2024

Priority Toyota Greenbrier has been outstanding in performing Inspections and servicing our vehicles 20+ years. Kenyan and his Team are our Favorites to work with! Satisfied many years and highly reco More

by Tammyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Oct 28, 2024 -

Priority Toyota Chesapeake responded

Thank you for your continued trust in Priority Toyota Chesapeake over the years! We're delighted to hear that Kenyan and his team have consistently provided outstanding service. We appreciate your recommendation, come see us again soon!

October 27, 2024

The staff in the service department are professional and polite. They respond to questions and send updates on the car throughout the appointment. They’ve made it such a great experience, that this dealersh More

by AmyCC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle , Kenyan Mullen, Joe Sloan, Taryn Kemp
Oct 28, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience with our service department at Priority Toyota Chesapeake! We're delighted to hear that their professionalism and communication have earned your trust. We look forward to assisting you in the future!

October 27, 2024

It would have been nice to know when I returned to pick up my vecholce I didn’t have to wait in the line again. I don’t mind having to go get my own car but who ever parked it could have atleast removed t More

by Itybtypr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnard
Oct 29, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your feedback. I regret to learn of any inconvenience caused throughout the pickup process, and I understand your frustration. Your feedback is valuable in helping us improve our customer experience, and we appreciate you bringing this to our attention. While we'll address this with our team promptly, should you have any further concerns, please don't hesitate to reach out directly. Thank you, Jose Ott - Service Manager - joseott@lithia.com

October 27, 2024

Customer service is always outstanding. Just not understanding why I have a 1,200 repair bill and my labor charge is 989.00 very disappointing. More

by tbrooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Oct 29, 2024 -

Priority Toyota Chesapeake responded

We appreciate you taking the time to share your feedback. We're committed to providing transparent service, and I apologize that this was not reflected throughout your visit. I'd like to address these concerns with you directly to reach a proper resolution regarding your vehicle's repairs. At your convenience, please reach out to my contact below. Thank you, Jose Ott - Service Manager - joseott@lithia.com

October 26, 2024

The dealership is great. The service department not so much. I recently had tires put on my vehicle. The service wasn't due for 2000 more miles. The service dept changed the More

by eller.ja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmer Hipolito
Oct 29, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience. I regret to learn that you were not 100% satisfied with the service you received. This is certainly not indicative of the thorough service that my team is trained to provide, and I'd appreciate an opportunity to address these concerns with you directly. When you have a moment, please reach out so we can make things right. Thank you, Jose Ott - Service Manager - joseott@lithia.com

October 26, 2024

Best experience ever. I had been to several dealerships who give false hopes on helping me find a truck . The other dealerships only looked on a computer screen of who yo More

by Jah23517
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Randle, Walter Diggs
Oct 28, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your wonderful experience with us at Priority Toyota Chesapeake! We're delighted to hear that John and Walter went above and beyond to assist you in finding the right truck. It's great knowing our team made such a positive impression, and we appreciate your kind words about their dedication. Enjoy your new ride!

October 26, 2024

I appreciate the service team of Kenyan Mullen, which is why my family and I continue to come to Priority Toyota Chesapeake. More

by larrymccabe9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Oct 28, 2024 -

Priority Toyota Chesapeake responded

We're glad to hear that Kenyan and the service team have earned your continued trust at Priority Toyota Chesapeake. Thank you for sharing your experience with us - we look forward to serving you again in the future!

October 25, 2024

I always receive good customer service there; and have a great Service Advisor - Kenyan Mullen. More

by shernbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Oct 28, 2024 -

Priority Toyota Chesapeake responded

Thank you for taking the time to highlight our service and Kenyan's customer care! We appreciate your continued support of Priority Toyota Chesapeake, and we look forward to assisting with any future needs!

October 25, 2024

We’re pleased with Hipo the sale man which this is our 4th vehicles he helped. Also Joe Sloan as service advisor. More

by kimford-rom828
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elmer Hipolito, Joe Sloan
Oct 28, 2024 -

Priority Toyota Chesapeake responded

Thank you for choosing Priority Toyota Chesapeake once again! We're delighted to hear that Hipo and Joe have consistently provided excellent service. We appreciate your loyalty and look forward to assisting with any future needs!

...
12
...