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Priority Toyota Chesapeake

Chesapeake, VA

Overview
Reviews
4.5
1,201 Reviews
Call Dealership (757) 213-5000
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1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,201 reviews

November 28, 2024

Great service! For a walk in I was out in less than 3 hours I appreciate that More

by monaire2326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
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Dec 02, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience! We're delighted to hear that you enjoyed your service visit at Priority Toyota Chesapeake, and we look forward to an opportunity to serve you again in the future.

November 28, 2024

The service is always great. Most everything on my last visit was good except for the check in. I had to wait about 45 minutes in line to start the check in. More

by spbrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
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Dec 02, 2024 -

Priority Toyota Chesapeake responded

Thank you for your feedback! We're glad to hear that the service was great at Priority Toyota Chesapeake, but we apologize for the wait during check-in. We'll work on improving this aspect of our process and we appreciate your patience.

November 28, 2024

This dealership is great. Good service. The personnel are very courteous and friendly. The mechanic do a great job of repairing and servicing my vehicle. More

by leonardluster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Morales, Joe Sloan
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Dec 02, 2024 -

Priority Toyota Chesapeake responded

Thank you for the positive feedback! We're glad to hear that our team at Priority Toyota Chesapeake provided great service and took good care of your vehicle. We appreciate your support and look forward to serving you again in the future!

November 28, 2024

I asked for an oil change and a tire rotation. It took 3 hours. I was never given any updates on the progress and the service advisor was so lazy she just called me saying it was fine. But during More

by fett654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember the name
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Dec 03, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing this feedback. While it is regrettable to learn of any inconvenience caused, the feedback that you have shared here does not align with my team's standards regarding absolute customer care and timely service. I'd appreciate an opportunity to learn more about your time with us to properly address this matter moving forward. If possible, please reach out to my contact below so we can make things right here. Thank you, Jose Ott - Service Manager - joseott@lithia.com

November 24, 2024

Priority has efficient, professional employees and that is very much appreciated!Our family has been customers for many years! More

by HC18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley More, Joe Sloan
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Nov 25, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that our team at Priority Toyota Chesapeake has consistently met your expectations over the years. Thank you for being a loyal customer and sharing this wonderful feedback!

November 23, 2024

I am very pleased with the service I received I will definitely recommend this dealership to my family and friends More

by Lumyresp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
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Nov 25, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that you had a great experience with us at Priority Toyota Chesapeake! Thank you for recommending us to your family and friends. We look forward to serving you again in the future!

November 22, 2024

Service and the people are good , just the waiting is the one that kills you.the More

by sabalborolando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Phillips, I understand he’s new, but he went home without checking I’m still there waiting., Kenyan Mullen
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Nov 25, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience! While we're glad to know that our team met expectations regarding your vehicle's service, we apologize for any inconvenience caused due to longer-than-expected wait times. We strive for timeliness within all aspects of our service, and we will use this feedback to improve our efficiency moving forward. In the meantime, if we can be of additional assistance, please don't hesitate to reach out to our management team at a time that suits you best. Thank you!

November 22, 2024

Awesome dealership, the Priority Team went the extra mile to make our deal a reality ! More

by Tacoma2211!
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Alvarez
Report | Print
Nov 22, 2024 -

Priority Toyota Chesapeake responded

We're happy to hear that our team exceeded expectations to ensure your car-buying experience went smoothly at Priority Toyota Chesapeake. We appreciate you choosing us, and we hope you enjoy your new ride!

November 22, 2024

Nancy Showers is absolutely wonderful and was a great help in answering m questions and doing her best to expedite my visit. More

by chiefaraujo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Showers
Report | Print
Nov 22, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Nancy provided you with excellent service at Priority Toyota Chesapeake. Thank you for sharing your experience!

November 22, 2024

Living in Williamsburg, this is one of the few places I can get Priority for Life services More

by david26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Nov 25, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your feedback! We're happy to hear that you appreciate the Priorities for Life benefits at Priority Toyota Chesapeake. We look forward to continuing to serve you in future visits - safe travels ahead until next time!

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