Priority Toyota Chesapeake

Friendly staff I recently purchased a vehicle from this dealership and Joey Balsamo was my sales agent he was knowledgable, friendly, and easy to talk to. The whole I recently purchased a vehicle from this dealership and Joey Balsamo was my sales agent he was knowledgable, friendly, and easy to talk to. The whole staff was very professional and friendly. I would recommend this dealership to anyone looking to buy a new vehicle. More

Priority made me a priority! I recently purchased a new vehicle from Priority and was overwhelmed with the amazing customer service I received from start to finish. Our sales repr I recently purchased a new vehicle from Priority and was overwhelmed with the amazing customer service I received from start to finish. Our sales representative, Shelva, was extremely professional, knowledgable, helpful, and patient! Everyone from the receptionist to upper management treated me with respect and kindness. I would highly recommend Shelva and priority to anyone looking for a vehicle. More

Humiliating and Embarrassing Experience To say I am upset would be the most underestimated statement I could make. I am an Unemployable Disabled Veteran meaning I can't work again. While app To say I am upset would be the most underestimated statement I could make. I am an Unemployable Disabled Veteran meaning I can't work again. While applying for financing I made sure that this dealership understood my situation. When I became disabled my credit suffered because I could not work or hold a job but I have starting rectifying this problem. The Sales department was friendly enough and said they could help me. Well they did, they told me they could put me into a New Camry for 540.00 a month. Me and my wife discussed this and found this to be to high a payment for this vehicle. The Company called me back and I spoke with the Internet sales rep and told him this was to high and we had decided not to buy, but the internet sales rep told me we will work with you and get you into a vehicle to fit your budget, great, I thought. I went in on Memorial Day Weekend, I found my sales rep and we started talking, I told him about the conversation with the company I had but the Sales rep told me the approval was based on me buying a New Camry at 540.00 dollars a month and 1000.00 down. The sales rep had just told me this is the car the bank said you will buy and this is the price you will pay. I could not believe it, I was just told they would work with me and now they are telling me we have decided that this is the car you will buy and this is how much you will pay. They were choosing the car and the payments without any consideration whatsoever to my situation and what I would like. I am extremely upset with this and I hope others who may have had similar will voice it. I cannot in good faith recommend this company. More

Car purchase is never fun or easy. We hit a lot a bumps in the road but Larse Lucas was professional and handle everything calmly, even when I may not have been. Kudos for his mild temperament and professi in the road but Larse Lucas was professional and handle everything calmly, even when I may not have been. Kudos for his mild temperament and professionalism. More

I have been using this dealer's service center for over two years now and have been VERY satisfied. Glenn Bozeman, a service rep, is very informative about your service needs, explains thoroughly wh over two years now and have been VERY satisfied. Glenn Bozeman, a service rep, is very informative about your service needs, explains thoroughly what has been done, yet if you want more will call up the tech that actually worked on your vehicle. They have an "Oil Change Club" that saves me a lot of money, and I use it every 5000 miles now religiously. I have had my 2011 4WD Toyota Tundra lifted with a "Leveling Kit" I purchased myself (Bilstein 5100 Racing Shocks + 1" block in rear springs), a Toyota anti-sway bar installed, and AMP Research Electric Steps installed on my vehicle for hundreds of dollars LESS than a written quote from Eastern (labor rates only, I purchased the parts online), The job they did was wonderful, and I got to speak with the installers myself during the job. Good guys, loved their jobs, loved working for Priority. I felt very good about their work. My only VERY minor complaint is that the LED lights that came with the Electric Steps are not holding up on the truck body, and were not placed correctly initially, but when I brought it back they fixed them no charge, and cheerfully. MOST importantly, the service manager for the 4WD lifts explained very carefully that when lifting a Toyota front end, additional parts (not expensive... like $40) were required to prevent long term damage to the front drive train. This was never brought up or explained to me by Eastern. I VERY much liked the extra effort that this team put into my truck, and I would strongly recommend them for other Tundra owners looking for lifts. (Still, do your own homework first!) Be prepared to wait awhile in their nice lounge and restaurant, as they are often busy, being so popular. I'm not sure I would buy a new vehicle from them, as their prices are a bit higher than their competition, but they seem to offer a good lifetime warranty on the engine.(and other amenities). I have owned (or driven) a Toyota since my first 1971 Toyota Corolla, and have owned three Toyota trucks. I STILL have my 1995 Toyota T100 with over 240,000 miles on it and it runs like new, and a 2006 Camry (never had a recall on it). You simply can't go wrong with Toyota, period. More