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Priority Toyota Chesapeake
Chesapeake, VA
1,202 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 27, 2015
Buyer be aware Okay so where to start. The short story is they lie, deceive and waste your time. Long story, we went to them looking for a car and the sales perso Okay so where to start. The short story is they lie, deceive and waste your time. Long story, we went to them looking for a car and the sales person was really nice to us but then we had the pleasure of talking to the senior sales manager, who to say the least was a just a liar. First he told us that he would do 20,500 on a car. And we said okay but we would like to shop. When we went back , 3hrs later this deal didn't exist anymore. Not only did it not exist but also they completely ignored that they ever made such deal. Saying that that's not what we meant. So for other buyers, they like to keep you waiting around as they go ask the manager to see if they can help you .... At the end of the day they come back with a higher number 21,500. Knowing the whole time that the first prize they gave was a gimmic. They also like to say that they offer, "lifetime warranty" on the engine of new cars. This warranty has many loopholes on it so do not fall for another gimick. Aside from Eric (the sales person) every other higher up person , especially the senior sales manager just wants to get you stuck with a deal. He actually said, " I want you to be in a awkward position so you have to make a deal now." Think about it, would you want to make a 20k+ deal feeling awkward about ? I don't usually review but I want to warn people out there that this place is not run by honest people. They're in the business of deceiving! Be aware, many sales tactics to make you think that they are giving you a great price. More
by Eri
Employees Worked With
Eric
November 24, 2015
Purchased vehicle From the initial contact e everything was smooth and professional. A very pleasant experience! We will pass the word! Joey balsamo was superb to work From the initial contact e everything was smooth and professional. A very pleasant experience! We will pass the word! Joey balsamo was superb to work with! He knew what we needed and didn't high pressure us into anything we didn't want. Joey is a true asset and gets our highest rating! Thank you for e everything. Regards. The Cleeton s. More
by Carbyfolks
Employees Worked With
Joey Balsamo
October 28, 2015
It was a very pleasant experience. This was our first experience with Priority and it was a pleasant one. Our sales person Joey was a pleasure to deal with, he was very professional an This was our first experience with Priority and it was a pleasant one. Our sales person Joey was a pleasure to deal with, he was very professional and easy to deal with and had an excellent knowledge of the Toyota products available. More
by Panthers 88
Employees Worked With
Lu cant spell last name (finance), Joey Balsamo
October 23, 2015
Amazing experience.. I hate having to purchase a vehicle because I can't stand the haggling over vehicle pricing. I want the best deal because I work hard for my money! I' I hate having to purchase a vehicle because I can't stand the haggling over vehicle pricing. I want the best deal because I work hard for my money! I've bought from Priority before but this was my first experience with Priority Toyota. I will be a return customer and will send other people there. There was zero pressure to buy and they were wonderful to deal with!! I can't say enough positive about this dealership!! More
by Clj0277
Employees Worked With
Jonathan Jaeger
October 23, 2015
Same old service I always get - Excellence I have been a Priority customer for years; since 2004 and five vehicles. My service advisor the entire time has been Kenyan Mullen, THE GOLD TEAM. I I have been a Priority customer for years; since 2004 and five vehicles. My service advisor the entire time has been Kenyan Mullen, THE GOLD TEAM. I am always surprised when I see adverse reviews be it here, yelp, or elsewhere. Mr Mullen is up front ALWAYS about items that are necessary, needed soon, or if it is something I may want to do myself (within warranty!). He has fit me in to his service schedule on short notice more than once and I appreciate his always professional and friendly manner. Thanks Kenyan and Priority toyota for making me your priority when I am here. R, Matt More
by Croymn
Employees Worked With
Kenyan Mullen
October 17, 2015
great experience We lost out on one good deal and our rep found us an even better one. The experience was a pleasant one and we would highly recommend this dealership. We lost out on one good deal and our rep found us an even better one. The experience was a pleasant one and we would highly recommend this dealership. More
by corny
Employees Worked With
Julian Petrakis
October 07, 2015
Amazing I went in with a high car payment for my old truck. Walked out with the payment I wanted and they were knowledgeable on the car and deal. I went in with a high car payment for my old truck. Walked out with the payment I wanted and they were knowledgeable on the car and deal. More
by Kyledaniels
Employees Worked With
Shelva Washington
September 18, 2015
poor service department Service is terrible. They lost my paperwork and had an appt. I sat there waiting for vehicle and they weren't even servicing it. Terrible. Service is terrible. They lost my paperwork and had an appt. I sat there waiting for vehicle and they weren't even servicing it. Terrible. More
by rambok9
Employees Worked With
gold team
September 17, 2015
Service A really bad expiriense. leaving your car for inspection. Find out the next day that you car has a crack in your windshield. no one it's responsable A really bad expiriense. leaving your car for inspection. Find out the next day that you car has a crack in your windshield. no one it's responsable but the owner of the car.when an inspection pass. and wasn't any chip or a crack in the winshield. More
by Appels
Employees Worked With
General manager on the service Department
September 17, 2015
Great customer service My 2013 Toyota Camry was making a noise in the right front. The noise sounded like a bad strut. I dropped my car off and was greeted in a very profess My 2013 Toyota Camry was making a noise in the right front. The noise sounded like a bad strut. I dropped my car off and was greeted in a very professional manner by the service advisor. Her name is Miranda and she serves on the silver team. While the problem was easy to find, it was extremely difficult to repair. The car was in the shop 3 days. Every day Miranda would call and give me an update. She was extremely helpful and informative. I appreciated the extra steps she took for the dealership to keep me abreast of the situation. I would definitely take my car back to this dealership and recommend the service department to my friends. Good Job Priority Toyota! Pastor Hal Jones More
by one4theroad66
Employees Worked With
Miranda
