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Priority Toyota Chesapeake

Chesapeake, VA

4.5
1,088 Reviews

1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,088 reviews

October 28, 2024

They are very friendly they did very good job and they are not expensive, good dealer with good people More

by Sarita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Oct 28, 2024 -

Priority Toyota Chesapeake responded

Sarita, we're delighted to hear you had a positive experience with our friendly team at Priority Toyota Chesapeake. Thank you for the kind words!

October 28, 2024

good customer service. communication with the service advisor was great. She told me what all i needed. More

by rodltrotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Rainey
Oct 28, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that you had a positive experience with our service advisor at Priority Toyota Chesapeake. Thank you for highlighting the great communication and customer care, we hope to serve you again in the future!

October 28, 2024

Great service, wonderful customer service staff. Wait time was reasonable. Also like the food court prices and service always friendly. More

by Tser1115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary and steward
Oct 28, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your positive experience with us at Priority Toyota Chesapeake! We're delighted to hear that our team provided great service and that you enjoyed the food court. We look forward to serving you again in the future!

October 28, 2024

My service agent, Joe Sloan is the best! I’m very confident in the service provided by Priority and its employees. More

by cfdrum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
Oct 28, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Joe and the team at Priority Toyota Chesapeake have earned your confidence! Thank you for sharing your positive experience with us.

October 28, 2024

Today Destiny gave me hope. I have not been happy since the sell of priority! I feel customer service is not important to priority any more. Today the guy that check my car in w More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny she’s new I think she said it was her 2cd
Oct 28, 2024 -

Priority Toyota Chesapeake responded

Laura, thank you for sharing your experience with us. We're glad to hear that Destiny and our team provided great service during your visit. If there's anything else we can do to improve or assist further, please don't hesitate to reach out to our management team. We'll see you next time - safe travels ahead!

October 28, 2024

I love this Dealership. Because of good people that wants to help you and actually do it 😁. More

by excelwithpam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen, Aaron Rainey, Aaron Rainey
Oct 29, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing this positive feedback! Your support means a lot to our team, and we look forward to the opportunity to serve you again in the future at Priority Toyota Chesapeake!

October 28, 2024

Always fantastic service. Fifteen words? Forget it! You get a 3 for being so needy! More

by buckpringle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Prigrom
Oct 29, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing this positive feedback! It's great to know that you consistently receive fantastic service from our team at Priority Toyota Chesapeake. We appreciate you choosing us for your vehicle's service needs - come see us again soon!

October 28, 2024

Good people this time for what ever reason it took longer then normal. For oil change. More

by gtloftis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Oct 29, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience! We appreciate your patience regarding extended wait times in our service department, and we will use this feedback to improve efficiency moving forward. We look forward to an opportunity to serve you again in the future at Priority Toyota Chesapeake!

October 28, 2024

As usual, I came to your shop for my free oil change and left with your diagnostic report with over $6,88 of suggested repairs....When I receive your recommendations I always get a second opinion and as usu More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Budde
Oct 29, 2024 -

Priority Toyota Chesapeake responded

Will, thank you for sharing your feedback. I regret to learn that you are highly dissatisfied with your experience, however, this level of service is not reflective of my team's standards regarding how they are expertly trained to provide absolute customer care and accurate service recommendations. I'd appreciate an opportunity to address these concerns with you directly to work together towards a more positive outcome. When you have a moment, please reach out to my contact below. Thank you, Jose Ott - Service Manager - joseott@lithia.com

October 27, 2024

Great service as always! Service advisor kept me informed and work was done in a timely manner. Very professional. More

by Cdeg7608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Sheldon
Oct 28, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Priority Toyota Chesapeake provided professional and timely service. We appreciate your continued trust in us, and we look forward to serving you again in the future!

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