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Priority Toyota Chesapeake

Chesapeake, VA

4.5
1,200 Reviews

1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,200 reviews

November 30, 2024

Good service. The only problem was a long wait. But overall. It was good. My problem was repaired! More

by Faithhopelove853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember their nsme
Dec 02, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your feedback! We're happy to hear that our team efficiently assisted with your vehicle's repair, and we appreciate your patience regarding longer-than-expected wait times. We look forward to an opportunity to assist you again in the future at Priority Toyota Chesapeake!

November 30, 2024

This was a much better dealership when it was Priority. It still has the name but is under new ownership. No more oil changes for life. I bought a new Highlander hybrid Platinum and wanted a blackout kit. More

by bklokey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malerie Hoover
Dec 03, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience with us. We're sorry to hear about the issues you've faced, and we understand your concern here. We take this feedback seriously and would greatly appreciate an opportunity to make things right. When you have a moment, please reach out directly so I can ensure these concerns are met with a proper resolution, and that your confidence in our dealership is restored. Thank you, Donald Banas - General Sales Manager - donaldbanas@lithia.com

November 29, 2024

Joseph Sloan (Joe) was my service Advisor. He was exceptional. From the time he said May I help you until he checked me out was wonderful. He is such a nice, polite and professional man. He go More

by Bta2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen, Joe Sloan
Dec 02, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience with us! We're delighted to hear that Joe provided exceptional service at Priority Toyota Chesapeake and made your visit smooth and efficient. We appreciate the kind words, and we're here whenever you need assistance in the future!

Dec 09, 2024 -

Bta2 responded

My pleasure.

November 29, 2024

Great customer service, staff is friendly. Wait times vary depending on what type of service you’re getting. More

by ladybeadle2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Samona
Dec 02, 2024 -

Priority Toyota Chesapeake responded

Thank you for the feedback! We're delighted to hear that our Priority Toyota Chesapeake team provided great customer service. We appreciate your patience regarding varying wait times, and we look forward to serving you again in the future!

November 29, 2024

The staff is nice and friendly. They respond quickly when I asked questions and where polite. More

by Patrickfoster84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny
Dec 02, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience! We're delighted to hear that you enjoyed your service visit with the Priority Toyota Chesapeake team, and we look forward to an opportunity to serve you again in the future.

November 29, 2024

I got my car back quicker than I had expected. Kenyan is always fast and efficient. More

by Aprilvabeach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Dec 02, 2024 -

Priority Toyota Chesapeake responded

Thank you for taking the time to share your experience! We're happy to hear that Kenyan and our service team provided efficiency throughout your visit and got your car back to you earlier than expected. We appreciate you recognizing their quality work, and we look forward to an opportunity to serve you again in the future!

November 29, 2024

I enjoyed my experience at Priority Toyota. I was able to get my inspection done with no hassles. More

by Katy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Dec 02, 2024 -

Priority Toyota Chesapeake responded

Katy, thank you for sharing your experience! We're happy to hear that our team provided you with a smooth service visit at Priority Toyota Chesapeake, and we appreciate you taking the time to recognize their quality work. We look forward to an opportunity to serve you again in the future! Safe travels ahead until next time!

November 29, 2024

Busy for sure but a very nice dealership with attentive and friendly staff. It was a nice place to wait for vehicle maintenance. More

by jwbowen62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
Dec 02, 2024 -

Priority Toyota Chesapeake responded

Thank you for the positive feedback! We're glad to hear that our team at Priority Toyota Chesapeake made your visit enjoyable, even during a busy time. We appreciate your patience and look forward to serving you again in the future!

November 28, 2024

Kenyan & his team did a fantastic job servicing my vehicle as usual! Thanks for the quality work & excellent customer service! More

by mrmelvin335i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Dec 02, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Kenyan and the team provided fantastic service for your vehicle at Priority Toyota Chesapeake! Thank you for recognizing their quality work and excellent customer service. We look forward to serving you again in the future!

November 28, 2024

It is Always a quality job when I come in for service and maintenance! Lifetime customer. More

by cliftonjosh7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Castillo
Dec 02, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your positive feedback! We're happy to hear that our team consistently provides quality service, and we appreciate your continued support of Priority Toyota Chesapeake. We're here to assist with any future automotive needs, come see us again soon!

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