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Priority Toyota Chesapeake

Chesapeake, VA

4.5
1,199 Reviews

1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,199 reviews

November 29, 2024

Great customer service, staff is friendly. Wait times vary depending on what type of service you’re getting. More

by ladybeadle2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Samona
Dec 02, 2024 -

Priority Toyota Chesapeake responded

Thank you for the feedback! We're delighted to hear that our Priority Toyota Chesapeake team provided great customer service. We appreciate your patience regarding varying wait times, and we look forward to serving you again in the future!

November 29, 2024

The staff is nice and friendly. They respond quickly when I asked questions and where polite. More

by Patrickfoster84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny
Dec 02, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience! We're delighted to hear that you enjoyed your service visit with the Priority Toyota Chesapeake team, and we look forward to an opportunity to serve you again in the future.

November 29, 2024

Joseph Sloan (Joe) was my service Advisor. He was exceptional. From the time he said May I help you until he checked me out was wonderful. He is such a nice, polite and professional man. He go More

by Bta2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen, Joe Sloan
Dec 02, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience with us! We're delighted to hear that Joe provided exceptional service at Priority Toyota Chesapeake and made your visit smooth and efficient. We appreciate the kind words, and we're here whenever you need assistance in the future!

Dec 09, 2024 -

Bta2 responded

My pleasure.

November 28, 2024

The service is always great. Most everything on my last visit was good except for the check in. I had to wait about 45 minutes in line to start the check in. More

by spbrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Dec 02, 2024 -

Priority Toyota Chesapeake responded

Thank you for your feedback! We're glad to hear that the service was great at Priority Toyota Chesapeake, but we apologize for the wait during check-in. We'll work on improving this aspect of our process and we appreciate your patience.

November 28, 2024

This dealership is great. Good service. The personnel are very courteous and friendly. The mechanic do a great job of repairing and servicing my vehicle. More

by leonardluster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Morales, Joe Sloan
Dec 02, 2024 -

Priority Toyota Chesapeake responded

Thank you for the positive feedback! We're glad to hear that our team at Priority Toyota Chesapeake provided great service and took good care of your vehicle. We appreciate your support and look forward to serving you again in the future!

November 28, 2024

I asked for an oil change and a tire rotation. It took 3 hours. I was never given any updates on the progress and the service advisor was so lazy she just called me saying it was fine. But during More

by fett654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember the name
Dec 03, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing this feedback. While it is regrettable to learn of any inconvenience caused, the feedback that you have shared here does not align with my team's standards regarding absolute customer care and timely service. I'd appreciate an opportunity to learn more about your time with us to properly address this matter moving forward. If possible, please reach out to my contact below so we can make things right here. Thank you, Jose Ott - Service Manager - joseott@lithia.com

November 28, 2024

Great service! For a walk in I was out in less than 3 hours I appreciate that More

by monaire2326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
Dec 02, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience! We're delighted to hear that you enjoyed your service visit at Priority Toyota Chesapeake, and we look forward to an opportunity to serve you again in the future.

November 28, 2024

Kenyan & his team did a fantastic job servicing my vehicle as usual! Thanks for the quality work & excellent customer service! More

by mrmelvin335i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Dec 02, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Kenyan and the team provided fantastic service for your vehicle at Priority Toyota Chesapeake! Thank you for recognizing their quality work and excellent customer service. We look forward to serving you again in the future!

November 28, 2024

It is Always a quality job when I come in for service and maintenance! Lifetime customer. More

by cliftonjosh7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Castillo
Dec 02, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your positive feedback! We're happy to hear that our team consistently provides quality service, and we appreciate your continued support of Priority Toyota Chesapeake. We're here to assist with any future automotive needs, come see us again soon!

November 28, 2024

I never have any issues when I visit for service. This time Haley was my advisor and she was great, and very friendly More

by Will A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley More, I think.
Dec 02, 2024 -

Priority Toyota Chesapeake responded

Will, we're delighted to hear that your service visit went smoothly, and that Haley provided you with great assistance at Priority Toyota Chesapeake. Thank you for sharing this positive feedback!

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