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Priority Toyota Chesapeake

Chesapeake, VA

Overview
Reviews
4.5
1,088 Reviews
Call Dealership (757) 213-5000
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1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,088 reviews

October 29, 2024

Pleasant staffing and environment clean waiting area. Service advisor very knowledgeable and honest. Dealership is well organized. More

by intac78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Oct 29, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Priority Toyota Chesapeake provided knowledgeable and honest service in a pleasant environment. We appreciate your feedback and look forward to serving you again!

October 29, 2024

Kenyan was amazing - I typically don’t enjoy bringing my vehicle in for service because I am always pressed for time - but Kenyan made the process extremely easy and smooth. More

by PDon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Oct 29, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Kenyan made your service experience smooth and efficient at Priority Toyota Chesapeake! Thank you for sharing this positive feedback. Safe travels until we see you next time!

October 29, 2024

The dealership was very professional, respectful,very clean and kept me inform about my vehicle . More

by Teresadavionugh1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meagan , Joe Sloan
Report | Print
Oct 29, 2024 -

Priority Toyota Chesapeake responded

We appreciate you taking the time to highlight our service and welcoming environment at Priority Toyota Chesapeake! Your support means a lot to our team, and we look forward to an opportunity to assist you again in the future.

October 29, 2024

Very professional, friendly and competent. Get a hold of a service representative was very easy More

by Bill Lahm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taryn Kemp
Report | Print
Oct 29, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience with us, Bill! It's great to know that our team provided you with top-notch service at Priority Toyota Chesapeake. We look forward to assisting you again in the future, safe travels ahead!

October 29, 2024

They do the best they can to meet your needs. The service writer do a great job. More

by Edprimav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Oct 29, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing this positive feedback! Our team strives for absolute customer care always, so it's wonderful to know that this was reflected throughout your visit. We hope to serve you again in the future at Priority Toyota Chesapeake, take care!

October 29, 2024

The service was fast and assistant manager was friendly and to the point about the vehicle More

by nealdan46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnard
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Oct 29, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that our team provided you with timely and attentive service throughout your vehicle's maintenance visit at Priority Toyota Chesapeake. We appreciate your positive feedback, and we look forward to the opportunity to serve you again in the future!

October 29, 2024

Hello. Mr. Kenyan was outstanding as always. The only reason I gave a 4 is because of the lenghty amount of time the service took. I dropped my car off the More

by maruffvega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Oct 29, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience. While we're glad to know that Kenyan provided outstanding service, we apologize for the delay regarding your vehicle's oil change and state inspection. This is not reflective of the timely service we strive to provide, and we appreciate your patience. Your feedback will be used to improve our customer experience moving forward, however, should you wish to discuss your experience in more detail, please reach out to our management team at your earliest convenience. Thank you!

October 29, 2024

Easy to understand the problem with my car not happy with the cost oh well More

by joannegarcia49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Report | Print
Oct 29, 2024 -

Priority Toyota Chesapeake responded

We're happy to have delivered a 5-star experience! Thank you for taking the time to share your feedback, and for choosing Priority Toyota Chesapeake for your vehicle needs.

October 29, 2024

The work done was good. The wait time was over 4-hours which is excessive. Sure liked it when I woujd get a free car wash! I’m elderly and will not use auto car washes. More

by 7thdayholy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Oct 30, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your feedback with us! While we're glad to know that the maintenance done met expectations, we apologize for the extended wait time and any inconvenience it may have caused. We appreciate your understanding regarding the car wash, and we will use your feedback to improve our customer experience moving forward. In the meantime, if we can be of additional assistance, please don't hesitate to reach out to our management team.

October 29, 2024

2024-10-29: Arranged 1 month prior for brakes and radiator flush. Arrived 8 AM, after 2 hour drive from NC. We provided the brake parts so there would no supply issues. As of this writing after 2 PM, More

by Seaeagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No need to name the folks upfront
Report | Print
Oct 31, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience in more detail. Your feedback will be used to improve our customer experience moving forward, and we appreciate your suggestions. Should you have further questions or concerns, please don't hesitate to reach out directly. Thank you for choosing us for your vehicle needs, Jose Ott - Service Manager - joseott@lithia.com

Nov 02, 2024 -

Seaeagle responded

Thank you for your response. Mr Ott, a few suggestions. The servide drive in must be cleared faster. When the techs more from car to car, even those outside of the garage, the delay in moving accepted vehicles causes the line to queue at times back to the dealer entry. Now the brighter side. Michelle, Asst Service Mgr, helped arrange for us to have a rental to return to NC on the day our 4Runner first came in for service. Muhammed, Service Technician, worked diligently once the truck was assigned to him. Completing our service, including brakes and coolant, by 9:30 AM the next day. Priority provided a rental, dealership expense, to get back and forth from NC. Seeking service at Priority, where the truck was bought, requires us to travel 2 hours. It is our hope that Priority will use this information to return to its former high standards that was our experience in the past. Thank you for listening. Michelle and Muhammed merit some form of acknowledgment. Also you have to do something to improve the PA system and Wi-Fi. Great cafeteria!

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