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Priority Toyota Chesapeake

Chesapeake, VA

4.5
1,201 Reviews

1800 Greenbrier Parkway

Chesapeake, VA

23320

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Showing 1,201 reviews

December 05, 2024

The Service Rep was very professional and helpful. I received a video explaining what was been done to the car and suggestions for future safety and well being of the vehicle. This was very helpful More

by gary.olsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnard
Dec 06, 2024 -

Priority Toyota Chesapeake responded

Gary, we're delighted to hear that our team at Priority Toyota Chesapeake provided you with such a helpful and professional service experience. Safe travels on your upcoming trip!

December 04, 2024

Satisfaction, knowledgeable and professional. Keeps your service status updates from beginning to finish. Training in answering your question. More

by jhodapp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
Dec 04, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your positive experience with Priority Toyota Chesapeake! We're glad to hear that our team kept you informed and provided knowledgeable service throughout. We appreciate your feedback and look forward to serving you again in the future!

December 04, 2024

I have already submitted a review and it was a good one. I have no further comments. More

by jeanlvirginia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Dec 04, 2024 -

Priority Toyota Chesapeake responded

We appreciate you taking the time to share your experience with us at Priority Toyota Chesapeake! Your support means a lot to our team, and we look forward to an opportunity to assist you again in the future.

December 04, 2024

The sales and service people are easy to work with. This is the 4th car I’ve purchased from Priority. More

by rc_mann
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Mendez
Dec 05, 2024 -

Priority Toyota Chesapeake responded

Thank you for your continued trust in Priority Toyota Chesapeake! We're delighted to hear that our sales and service teams have made each purchase a positive experience. Looking forward to assisting with your future car needs!

December 02, 2024

Friendly, informative, professional team Ready to serve your clients. I get to see my regular team such as Joe . More

by ana haley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sloan
Dec 02, 2024 -

Priority Toyota Chesapeake responded

Ana, we're delighted to hear that Joe and the Priority Toyota Chesapeake team provided you with a friendly and professional experience. Thank you for your kind words!

December 02, 2024

The customer service and staff are always amazing. My vehicle is well maintained due to the timely maintenance reminders., More

by gidget6701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyan Mullen
Dec 03, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that our customer service and timely maintenance reminders have kept your vehicle in top shape at Priority Toyota Chesapeake. Thank you for the kind words!

December 01, 2024

Kenyan is excellent as a service advisor. Andre is a very good shuttle driver. The techs that did the work on my minivan are experienced. My van is working well. More

by cupcakes2923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre, Kenyan Mullen
Dec 02, 2024 -

Priority Toyota Chesapeake responded

We're delighted to hear that Kenyan, Andre, and our skilled technicians provided excellent service for your minivan at Priority Toyota Chesapeake. Thank you for sharing your positive experience with us!

December 01, 2024

Mrs.Showers is a rock star w the rest of the staff.Thank you so much More

by sesland1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mrs Showers
Dec 02, 2024 -

Priority Toyota Chesapeake responded

Thank you for taking the time to recognize our team's customer care! We're dedicated to providing a top-notch experience for all of our customers, and we're delighted to know that this was reflected throughout your experience. We're looking forward to an opportunity to serve you again in the future at Priority Toyota Chesapeake! Safe travels ahead until next time!

November 30, 2024

This was a much better dealership when it was Priority. It still has the name but is under new ownership. No more oil changes for life. I bought a new Highlander hybrid Platinum and wanted a blackout kit. More

by bklokey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malerie Hoover
Dec 03, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your experience with us. We're sorry to hear about the issues you've faced, and we understand your concern here. We take this feedback seriously and would greatly appreciate an opportunity to make things right. When you have a moment, please reach out directly so I can ensure these concerns are met with a proper resolution, and that your confidence in our dealership is restored. Thank you, Donald Banas - General Sales Manager - donaldbanas@lithia.com

November 30, 2024

Good service. The only problem was a long wait. But overall. It was good. My problem was repaired! More

by Faithhopelove853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember their nsme
Dec 02, 2024 -

Priority Toyota Chesapeake responded

Thank you for sharing your feedback! We're happy to hear that our team efficiently assisted with your vehicle's repair, and we appreciate your patience regarding longer-than-expected wait times. We look forward to an opportunity to assist you again in the future at Priority Toyota Chesapeake!

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