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Priority Toyota Chesapeake
Chesapeake, VA
857 Reviews
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Showing 857 reviews
Helpful November 12, 2021
Service department first tried to charge me to complete a recall on my tacoma, then lied and said they couldn't perform the recall when I refused to pay. The service manager, Connie was rude and unprofessio recall on my tacoma, then lied and said they couldn't perform the recall when I refused to pay. The service manager, Connie was rude and unprofessional. I tried to get a hold of the dealership manager but their customer service representative couldn't get anyone to take my phone call, I left a message with another manager and my call was never returned. I found Amber Alcaraz's information and sent her an email not once but twice and after 3 weeks I have not received a response. I will not buy a vehicle from this dealership ever again and I would advise you to shop elsewhere. They do not care about customer service, they just pretend to on websites like this. More
by Tacoma Recall
Employees Worked With
Adam Brown, Aaron Rainey, Amber Alcaraz
November 03, 2021
Over 3 hours waiting for an oil change and tire rotation, something I can do at home in 30 min. xxxx poor service as well waited 20 min just for someone to talk to me. This is all while I had an appointment. something I can do at home in 30 min. xxxx poor service as well waited 20 min just for someone to talk to me. This is all while I had an appointment. Why make appointments if you can't keep close to them. More
by jklettke8686
Employees Worked With
Tammy Berry
October 29, 2021
They have started charging over MSRP. Sales team did not let us know until we were at the dealership. Drove over two hours to try and get a car. They need to be upfront with pricing especially when couples let us know until we were at the dealership. Drove over two hours to try and get a car. They need to be upfront with pricing especially when couples with kids are from out of town. The amount of frustration after hearing that the market adjustment pricing is in effect. Do not use Priority. Had a bad experience with the service department at Priority as well. More
by davidbarr_66213
Employees Worked With
Unknow Sales Person, the First one was very professional
October 25, 2021
Priority Toyota is extremely good in SELLING cars however very POOR in the Service Department. I bought my 3rd car here because the attention and support I received after I bought my cars. I won't think t very POOR in the Service Department. I bought my 3rd car here because the attention and support I received after I bought my cars. I won't think twice next time. Not once but now twice I had the worst service in my life. 1st time they send me off after an inspection and my car came to a complete stop in the middle of no where. I had to have my car towed. It wS the battery. According to them batteries is not part of an inspection. Brand new car with 8k miles. 2nd time made an appointment for 20 miles check up. One hour in and my car has not been worked on yet. I have two ahead of me. Something is definitely wrong. This is Not what it use to be! More
by Ruby
Employees Worked With
Miranda Godfrey
October 16, 2021
Excellent service and great personalities and friendly atmosphere. Did not feel pressured to leave with a vehicle that day but found one that was definitely worth taking home immediately. atmosphere. Did not feel pressured to leave with a vehicle that day but found one that was definitely worth taking home immediately. More
by cmfielding93
Employees Worked With
Melissa, Joey Balsamo
September 23, 2021
This dealership is the worst. Several weeks ago I sent a message to the General Manager, Nick Mumejian, outlining my concerns with the vehicle I purchased. I followed up with several phone calls but he stil message to the General Manager, Nick Mumejian, outlining my concerns with the vehicle I purchased. I followed up with several phone calls but he still has not responded. About two weeks ago I received a message from Rob Brasco claiming he wanted to make sure all customers were taken care of. I tried to contact him several times, by phone, and even showed up at the dealership, but he has never responded to my concerns. That is not customer service. They are the worst and I am not a happy customer - but they do not care. More
by regfryzel
Employees Worked With
Nick Mumejian, Rob Brasco
September 18, 2021
Kenny Carroll in Parts has helped me out a few times. He is always courteous and knowledgeable. Today was no different when I came looking for coil packs. He took the time to explain Priority's online par is always courteous and knowledgeable. Today was no different when I came looking for coil packs. He took the time to explain Priority's online parts ordering to me. He did so because it may give me a bit of savings on parts I am looking for. When a comoany and its people take the time to ensure they give their customers the best value they can, you know they care. I was unable to find a parts category for reviews so I hope the right people see this; customers AND Priority management. THanks again Mr. Carroll. More
by Croymn
Employees Worked With
Kenny Carroll
September 17, 2021
I have my Toyotas service managed by Kenyan Mullen on the gold team. Been going to him for years and would take any make n model to him. Fair, honest, caring, and the epitome of customer service. gold team. Been going to him for years and would take any make n model to him. Fair, honest, caring, and the epitome of customer service. More
by Croymn
Employees Worked With
Kenyan Mullen
