Priority Toyota Chesapeake

I secured an appointment to have my Tacoma serviced. It did not even go into the shop for OVER TWO HOURS! I WAS WAITING FOR IT TO BE COMPLETED! AND THEY KNEW I WAS THERE WAITING FOR IT! When I call It did not even go into the shop for OVER TWO HOURS! I WAS WAITING FOR IT TO BE COMPLETED! AND THEY KNEW I WAS THERE WAITING FOR IT! When I called to schedule my wife's Rav 4 for standard service, the Priority person told me that the "appointment time" was only for signing in for service! I am buying a new Tacoma 2025, and with this attitude, I'm considering taking my business elsewhere! Seriously! What a way to treat customers! And the person on the phone simply does not care what you think! They indicate that's just they way they operate! Unbelievable! And that's after they stopped doing car washes that were promised when our vehicles were purchased! Incredible! Once they get your signature, you're theirs... More

It was excellent, even though the technician didnt properly fixed the hub clips properly, they did solve the issue when I visited immediately afterwards. properly fixed the hub clips properly, they did solve the issue when I visited immediately afterwards. More

Outstanding customer service and always completes the maintenance in as timely a manner as possible. Keeps you abreast of what’s being done and what might needed in the future!!! maintenance in as timely a manner as possible. Keeps you abreast of what’s being done and what might needed in the future!!! More

Mr. Sloan ROCKS! Wonderful customer service. Car was inspected, brakes repaired and he kept me informed of the status of my vehicle. Thanks inspected, brakes repaired and he kept me informed of the status of my vehicle. Thanks More

The advisers always treat you with respect, and always pay close attention to what you need. Thank you Kenyan!!! pay close attention to what you need. Thank you Kenyan!!! More

The whole experience was great fast and easy everyone was professional and overall quality experience professional and overall quality experience More

RoSean was great! Very thorough and listened to my concerns. Went as far as doing a pressure rest on my radiator that was said to be "seeping" And was only a little ov Very thorough and listened to my concerns. Went as far as doing a pressure rest on my radiator that was said to be "seeping" And was only a little over a year old. Found it was not seeping and was fine. More

Thanks to Nancy Showers and Chris Fisher, the oil leak in our oil sending unit has been repaired and no more oil leaks 😊 Also due to Mr. Fisher’s attention to detail, we were able to install new front brake our oil sending unit has been repaired and no more oil leaks 😊 Also due to Mr. Fisher’s attention to detail, we were able to install new front brake pads in time to avoid damage to the rotors. He was able to resurface the rotors versus replacing them which saved us the additional cost of replacing the rotors. If you want outstanding service I highly recommend asking for Ms. Showers and Mr. Fisher at Priority Toyota for your automotive service needs. Thank you Nancy and Chris. More

This dealership is professional, attentive, informative, courteous, and easy to deal with. I highly recommend them. courteous, and easy to deal with. I highly recommend them. More

The best dealership ever. I’ve purchased 7 cars from here and I don’t want to go anywhere else. I’ve purchased 7 cars from here and I don’t want to go anywhere else. More