Priority Toyota Chesapeake

I have been a customer with Priority Toyota for 25 years. I have purchased around 7 vehicles from them. I am writing this review because over the years their service has slowly declined to the point where it I have purchased around 7 vehicles from them. I am writing this review because over the years their service has slowly declined to the point where it is completely horrible. When I purchased my first car from them many years ago I would spend on average about 30 to 45 minutes to get my vehicle serviced.The dealership has grown quite a bit since then, they have a much larger building, but their service can't keep up with their sales& their customers suffer while they make their profits. I now wait on average much closer to 5 hours for my vehicle to get serviced& some of that is just routine service. Today, I brought my vehicle in for a state inspection& oil change. I was advised it should probably have a tire rotation to which I agreed. She also said it might take till 5pm to get inspected. I brought my vehicle in at 7am. That is completely unacceptable. I waited for over 9 hours for the service department to finish the oil change, state insp, & tire rotation. After I drove off the lot, I noticed the new inspection sticker had not been placed on my car. I had to drive back and inquire about that, which took even more time. This is the 2nd time they have done that. Its no mistake, it's a pattern, totally incompetent. If this was the only issue I have had with Priority I wouldn't have written this review but I have had many other issues with them. In 2016 I purchased a brand new Tacoma from Priority. I bought a truck bed cover from them as well that I paid them to install. I had an appointment set up for the installation. I arrived on time& sat in the lounge for almost 2 hours before they called me back to inform me that the truck bed cover was broken prior to them trying to install it. It took them a full 2 hours just to notice the bed cover that they had ordered was broken. They had to order another one& I had to come back on a different day to get that new one installed. Two hours wasted, with an appointment for the installation job. I once brought that same new Tacoma in for a state inspection& oil change. I also had set up an appointment for both of those things. The individual I spoke to on the phone had told me that they could do them both. When the service was done, I drove my truck off the lot only to notice that it had not been inspected. I brought the truck back& spoke to the service advisor who was extremely unhelpful& rude. She told me that they were booked up for the day regarding the inspections. I was never advised of that on the phone when I scheduled the appt. I asked her for the name of someone who I could voice my displeasure with& she told me that she could not provide me with that information. She said that I had to go to the sales department for that. Just an attempt to give me the run around. A practice that is prevalent with the staff at Priority Toyota. I most recently purchased a brand new 2020 Toyota Avalon (which will be the last vehicle I ever purchase from this dishonest company EVER again!) in January. Four months later the battery died. I spoke to one of the service managers& he advised me that I could bring it in& that they would provide me with a loaner car& that my Avalon would be put on the top of their list. had brought it in in the early morning& I did not receive a call from the that it was fixed until around 3:30 pm& it was just a bad battery. It took them almost 7 hours to replace a bad battery&my vehicle was supposedly put at the top of their list. That service manager did nothing but lie. When I went to pick up my Avalon the service advisor told me not to worry that there would be no charge. He spoke to me like they were doing me a favor. The vehicle was still under full warranty. It was just 4 months old. No joke there would be no charge! This is by no means a complete list of the issues I have had with Priority Toyota. If you are thinking about purchasing a vehicle from them, you might want to look somewhere else. More

Free seniors breakfast and short wait for service to be completed were a real plus. Fee charged for tire rotation and balancing was a little excessive. completed were a real plus. Fee charged for tire rotation and balancing was a little excessive. More